What to expect at Seasons Living Redbank Plains
I would strongly recommend that anyone looking for seniors accommodation reconsider before choosing Seasons Living Redbank Plains.
My 76 year old mother in law was a long term resident at the facility up until recently, when they suddenly decided not to renew her lease.
She initially became aware of this when she was informed by another resident.
In the months after this, she asked management on numerous occasions about her new lease & didn't receive an answer.
One day she arrived home one day to find that they had put her lease documents under her door.
They had simply checked a box within the document, indicating that the lease would not be renewed.
Apart from this, they didn't even have the decency to inform her she was about to become homeless.
When asked why, Seasons responded by saying "By law, we don't have to give you a reason".
In the midst of a housing crisis, can you imagine how she felt?
It is almost impossible for able bodied, working couples to find accommodation at the moment, let alone a pensioner in poor health.
Since being cruelly evicted, she has had no alternative but to seek accommodation with relatives & has been in hospital with a heart condition.
For much of her time at facility, Seasons were the provider of her government aged care package, organising personal care, cleaning & meals.
The level of service was quite frankly, absolutely embarrassing.
There were constant problems with Seasons overcharging, double charging & charging for services that were not provided.
She would be charged for visits from the nurse and other health providers that didn't take place.
On countless occasions, personal carers didn't show up at all.
Her bank account was put into the red, more than once, due to their complete mismanagement.
The quality & quantity of food provided in daily meals was as bad as I've ever seen.
Time & time again, there were instances where there was no registered nurse on site, despite this being part of legislation.
When queried about these issues, Seasons attitude was rude & dismissive.
In frustration, these issues were raised directly to the CEO, who was also uncaring, unhelpful & dismissive.
Eventually she was forced to find another provider for these services, who almost instantly, improved the level of care noticeably.
It would be fair to assume that Seasons decided that it was much simpler to evict a 76 year old pensioner than address their own shortcomings.
Whilst some of the staff at Seasons Redbank Plains are friendly & helpful, the same can't be said for management.
It would seem that you don't need to have any background or experience in the aged care sector to be a manager at this organisation, they have proven time & time again to be completely lacking of the necessary experience, understanding & common sense.
As it turns out, the CEO of Seasons Living in Brisbane can also be counted as someone who has absolutely no experience in aged care or health care.
It should come as no surprise whatsoever, that this organisation is operated so poorly.