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SeekHeart Avis 19

•
TrustScore 4 sur 5

3,8

Magasin de sex-toy
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À propos de l'entreprise

  1. Magasin de sex-toy

Écrit par l'entreprise

The SeekHeart team has been involved in the sex industry for more than ten years, and we have been working hard to allow more people to experience the joy brought by sex toys! In recent years, we have been thinking more about how to go from simply selling products to truly helping customers gain the ultimate experience. We pursue business for good Rather than generating huge business returns, I would rather see the joy on the faces of customers. Achieving customers is the sole purpose of the SeekHeart team's existence, and it is also the North Star indicator of SeekHeart's development.

Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

19 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus
Noté 2 sur 5 étoiles

Lieferzeitraum

Die vom Unternehmen verfasste Geschäftsfilosofie liest sich vollmundig, allerdings bleiben es hohle Worte, wenn die Praxis dahinter zurückbleibt und der Kunde unzufrieden ist. Das bin ich mit der Konsequenz, nicht wieder zu bestellen. Weder im Angebot, noch mit der Bestellung wurde die ungewöhnlich lange Lieferfrist angemerkt. Diesbezügliche Rückfragen blieben in der Sache unbeantwortet. Erst nach eingelegtem Widerspruch der Bestellung machte der Verkäufer eine Lieferaussage. Dennoch befand sich die Sendung beim Paketdienstleister mehrere Tage im Status "elektronische Ankündigung". Bin auf die Beschaffenheit des bestellten Artikels gespannt wenn ich ihn auspacken werde.

20 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

This Website is a Scam!!

This Website is a Scam!!! don't buy from them. I ordered an item and I notice that the item was still showing in trenton NJ four days after it was suppose to have been delivered. I contacted USPS and the investigated and said that the tracking information was only for a shipping label but no item showed up to be scanned.

8 octobre 2025
Avis spontané
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Réponse : SeekHeart

Dear JB, I'm so sorry for the bad experience! I can ship you a new one via UPS or give you all refunds. Which one do you wanna? Looking forward to hearing from you!
Apologize again for the bad experience of the USPS!

Noté 5 sur 5 étoiles

Masturbator with rotation…

I ordered the Masturbator with rotation up and down and it is a great toy.
You will need to lubricate inside before use it or it will hurt you.
Don’t use the seconds mode it’s useless cause after 5 minutes of use it stop rotating.
Still in warranty then I got a replacement but didn’t work cause the axle was not tight inside then I got an other one and it works now
Very good service and help by Nicole.
The only problem is the product inspection cause from china

24 juillet 2025
Avis spontané
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Réponse : SeekHeart

Dear Tchyvu, thank you for your feedback! It holds significant value for users in selecting products and for us improving the product. We will continue to maintain the good part of after-sales service.

Best regards!

Noté 5 sur 5 étoiles

Great customer service

I had ordered an item and after 6 weeks it stopped working. It was replaced with a new one without any hassles or personal questions. The delivery was as estimated. Great customer service!

2 août 2025
Avis spontané
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Réponse : SeekHeart

Dear Yamid Diaz, thank you so much for the recognition!
We will continue to maintain the good customer service and improve.

Best regards!

Noté 5 sur 5 étoiles

Had a great return experience

Had a great return experience , and great communication.. thank you

4 août 2025
Avis spontané
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Réponse : SeekHeart

Dear Miriam Blake, thank you so much for the recognition!
We will continue to maintain the good part of after-sales service.
If there is any other I can help you later, please feel free to tell me!

Best regards!

Noté 5 sur 5 étoiles

The bottle was leaking inside of box

The bottle was leaking inside of box, contacted the company Service and problem was resolved. Very easy to deal with by email.

19 juillet 2025
Avis spontané
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Réponse : SeekHeart

Dear Gary, thank you so much for the recognition and sorry for the bad experience! We will continue to maintain the good part of after-sales service.
If there is any other I can help you later, please feel free to tell me!

Best wishes to you! :)

Noté 4 sur 5 étoiles

Afternoon Nicole How this 70 year old should start this conversation!

Afternoon Nicole ! This is Randy. I bought a toy little while back. First time to do this. I’m 70 years old and still a little active. Looking to buy another toy. More or less trying to please myself. I appreciate the come back on this. Having someone to talk to on this that knows about these toys sure would help me out.

14 mai 2025
Avis spontané
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Réponse : SeekHeart

Dear Randy:
Hello! This is customer success manager from SeekHeart, Nicole.
Thank you for the good review. Sounds like you had a good first experience with the toy (https://www.seekheart.com/products/100176220-1), which is used for stimulating the prostate. Many thanks to you for your like!

For beginners,
Cocking Rings (https://www.seekheart.com/products/y5110-b-4),
Realistic Butts (https://www.seekheart.com/products/y8104-nd-4),
Realistic Sex Doll (https://www.seekheart.com/products/100175868-1),
Single Stimulation Masturbation Cups (https://www.seekheart.com/products/sh53535335)
are good choices.

And like anal toys (https://www.seekheart.com/products/100176220-1),
Multi-function Masturbation Cups (https://www.seekheart.com/products/y6126-b-4) are advanced toys with more intense stimulation.

You can search these links above to learn more info of the toys.
Every month on the 14th-16th, there is a Mid-Month Sale on our web. It's a good time to save money! ;)

Hope my reply is helpful! If you have the deeper questions, please feel free to contact me via email: service@seekheart.com

REMINDER: enjoying all toys with ENOUGH LUBE is a good way to avoid hurt!

Best wishes to you! :)

Noté 4 sur 5 étoiles

Superior Customer Service and Good Products

Was not aware that the Customer Support was in the UK but after sending an email I heard from them and also I received half of my order and I was a little quick to jump the gun and give a bad Review. The Customer service is OUTSTANDING and so far I am very please with Seek Heart. Keep up the Good Work!!

21 mars 2025
Avis spontané
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Réponse : SeekHeart

Dear Jimmie Strong:
Hello! I'm customer success manager from SeekHeart, Nicole. I'm so sorry for the late reply and the bad experience!

Your order #3096 includes two items, a lube and a toy. They were shipped in two packages.

I checked the logistics info and realized your lube was delivered at your door/yard by USPS.

The toy was in tight stock because it was selling so well. I shipped it to you from another, more distant warehouse, so the shipping time will be a little longer.
According to USPS, the toy is still in transit. If it still don't deliver successfully on April 3, I'll reship it for you via UPS, which delivers faster.

For more detailed information, such as tracking numbers, etc., I will communicate with you via email, so please pay attention to check the message from service@seekheart.com

I promise we'll solve the problem to your satisfaction!

Noté 5 sur 5 étoiles

Had a problem with the first product…

Had a problem with the first product and they sent a new one to me with no questions asked. Great customer service.

16 janvier 2025
Avis spontané
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Réponse : SeekHeart

Dear Richard Ruth, Thank you so much for your recognition, we will continue to keep our great service!

Best wishes to you! :)

Noté 5 sur 5 étoiles

Thank you 😊 for your amazing product

Thank you 😊 for your amazing product! As, I said though before, you can make it better with the real feel of the warmth making it feel most likely like the real thing, you know what I mean 😛 Have a nice day! Michael 👨🏻‍🦳OO.4 to 41/2 ⭐️

17 mars 2025
Avis spontané
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Réponse : SeekHeart

Dear Michael Eaton, thank you so much for your good review and suggestion! We will continue to improve our products. When we develop a product that meets your needs, we will invite you to try it. ;)

Best wishes to you!

Noté 5 sur 5 étoiles

Seekhesrt

Nicole in. Customer service is outstanding with great follow through. I'm always impressed with great products and service.

14 février 2025
Avis spontané
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Réponse : SeekHeart

Dear William Jackson, many thanks to you for recognizing our service and products!
We’ll keep working hard to offer the better service and product experiences for our customers.
Best wishes to you! :)

Noté 5 sur 5 étoiles

I purchased the Sweetheart Masturbator…

I purchased the Sweetheart Masturbator A1 Series Rotate&Telescopic Hands-free Male Masturbator × 1
Rotate+Telescopic / Hands Free.
I really like how it performs and I'm totally satisfied with this toy. I highly recommend it.
Also, the customer service is very good . A shout out to Nicole!

11 février 2025
Avis spontané
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Réponse : SeekHeart

Dear Vinnie, many thanks to you for liking this toy and recognizing our service! We’ll keep working hard to offer the better service and product experiences for our customers. Best wishes to you! :)

Noté 1 sur 5 étoiles

I can’t find a charger anywhere

I can’t find a charger anywhere

6 février 2025
Avis spontané
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Réponse : SeekHeart

Dear Alex, this is customer success manager from https://www.seekheart.com/, Nicole and we are mainly in charge of the U.S. business. I'm so sorry for your bad experience!
Could you please send me your order number and more order information to this email address: service@seekheart.com? Thank you! I'll contact my colleague who is responsible for European business to solve your issue.
Looking forward to hearing from you! And I guarantee that we will resolve it to your satisfaction.

Noté 5 sur 5 étoiles

THANK YOU NICOLE :)

I would like to thank a Woman that I Now consider a Good friend due to her Hard Work, trustfulness, communications and Dedication for helping me receive my order after my first order was lost in the mail somehow. MANY THANKS NICOLE!!! You ROCK MY DEAR!!!!! KEEP UP THE GOOD WORK and a BLESSED 2025 to you and yours :)

15 janvier 2025
Avis spontané
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Réponse : SeekHeart

Dear Joey Boo Casasanto, thank you so much for recognizing the service and your bless! We will keep up the good work and serve our customers better!
Also wish you and yours an abundance of good luck, immense happiness, and endless joy in 2025!

Noté 5 sur 5 étoiles

Incredible Customer Service

Nicole was amazing to deal with - answered all my questions and also helped me with my issues promptly. Highly recommend buying from here. the product quality is fantastic and the customer service is even better

13 janvier 2025
Avis spontané
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Réponse : SeekHeart

Dear Iyer Vinny, thank you so much for recognizing my service. I hope to have the opportunity to assist you again in the future. We’ll keep working hard to offer better service and product experiences for our customers. Best wishes to you and your family!

Noté 5 sur 5 étoiles

Nicole great customer service

Nicole, was great to work with answered all my questions very professional. She was able to help me to get the products I was interested in. Seekheart has some great products at a great price.

26 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

WENT THE EXTRA MILE

THANK YOU NICOLE !
I received excellent service from Nicole! She and the people at SeekHeart really helped me out actually twice, both times she would return emails promptly and solved my problems. GREAT CUSTOMER SERVICE!!!

5 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Missing part

Nicole,

I looked everywhere and I didn't see a cable. Are you able to send me a picture of it?
If it was not included in the package how long will it take to receive the charger cable?
Please let me know.

9 août 2024
Avis spontané
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Réponse : SeekHeart

Dear Joseph Yeadon:
I'm sorry for late reply. I just came back from my weekend vacation.
We have two solutions and I've emailed them to you.
I apologize a lot for the bad experience again!!!

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