selfridges Avis 3 764

Paid £10 for next day delivery and is being delivered 7 days later. Anna from the complaints department is so sorry apparently, so sorry that she has sent me the small print, explaining that I should not expect next day delivery even though it is paid for! She has declined to refund next day delivery. I think Jelly cat should be aware how you treat customers and take your rights to sell them away too!

I was unfortunate enough to visit "medicine bakery" in Selfridges Birmingham.
Our server was abrupt which descended into rudeness. We were told that we would be served in paper cups, which at the prices charged I think is cheeky. No explanation was given as to why.
Only one piece of cutlery between 3 people and one napkin.
To be honest this falls well below my expectations.
The only positive point was that the food and drink was adequate.

I truly cannot believe Selfridges today is the same one I used several years without any problem. I can see that the score that barely goes over 1 reflects how good they do.
I am ashamed of how much money I spent there, I bought something every week, probably more several times a week. I have bought makeup exclusively with them if not in physical shops in my country.
Well, one day they just decided Serbia is not good enough for their makeup, so I can buy expensive shoes and dresses etc, but nothing beauty related. I should have escalated that, but just could not believe that discrimination I was facing. What changed? owners, or something else, maybe I will never know. But I am sure with that company policy they are falling face down very fast.
Now, I would not get something from their fas*ist hands if they were paying me.
Date mentioned is one I used to check if everything is as it was, and it is. Happy free-fall.
Re: To the one replying. I gave you screenshots, emails, evidence that suddenly I cannot buy what I bought last week. It lasted months. I have sent 100 or more emails like that. You asked specific products, I sent that email, different one another email. If you want to let me buy, let me buy. If not, don’t. I don’t have anything more to discuss or I wish to.

My purchase of £499 stopped working properly after several months. Selfridges customer services said they couldn’t help & sent me to contact the manufacturer of the item they sold me!! In short if you buy faulty goods from Selfridges don’t expect a refund or exchange. Poor all round .

An extremely useless company. Received a personal shopping experience voucher after switching banks. This is to be booked by april. Multiple phone calls, live chat and emails to customer service and personal shopping experience have yielded no response. The customer service team assure that the Manchester Trafford Centre have the details and will reach out soon. Still waiting for that reaching out. The links in the emails don't even work, sends you to an oops page. The WhatsApp numbers dont exist. I come on here to see how do I get a response. Seems like you're all in the same boat. Unbelievable that this is an international well known brand, more like a Temu experience!
And no, please don't reply to me saying you're sorry for my experience and direct me to email you and you'll reply to me shortly. As I have already done so multiple times and
Zero response from customerservices at selfridges.com, phone calls or live chat.

Useless company, and even worse that there is no incentive to change this by the higher ups. Is this not embarrassing for such a large company

purchased an expensive moncler coat, noticed threading coming loose, returned it to the store, who attempted to repair, but then gave it back to us saying "nothing they can do" now we are left with a faulty coat , wont be shopping in selfridges again

We spoke to a guy called Robbie in the Birmingham store. My dad is gluten free. This guy checked on line for us checked some biscuits for us and went above and beyond to help. He was so nice to us.

I ordered a dress from Selfridges and this ripped the first time I wore it up up the back, leaving me completely exposed at an event. I raised my complaint via live chat within 7 days and the agent ended the chat with me. When I raised a new complaint a couple of days later, Selfridges claimed they never received my first message and now refuse to price match the cost of the replacement dress as it's now outside of 7 days and the original dress has doubled in price.

Given I complained within the extremely small 7 day window, and had such an awful experience with the product I feel I am well within my right for Selfridges to price match the cost of replacing the dress with a non faulty item, and I'm very disappointed this will not be done. I've lost all faith in the brand, for such a huge iconic store I really would expect more. Nadia and head office has not been able to resolve my query, so any replies to this review will be fake and I won't take it down unless I get the price match I am entitled to.

I spotted the Crisps Easter Egg by Torres on their website. Packaged and delivered great but the price of delivery was almost £8!!!!! shocking!

The product was tiny, the size of my phone. Was expecting something bigger than what arrived but, it did arrive on time and I should think so for £8 delivery, and not next day mind!

They should put some size comparison on items that are small so you are not shocked by a large box arriving with a tiny egg inside.

Other than that, service was great as usual.

Great selection of brands, but too busy.

Terrible customer service. Ordered something as a gift, wrong item was received. Contacted Selfridges to send the right item. They refused to resend item or give refund. They kept closing the chat before I could respond. Avoid buying from Selfridges online.

I would give this company zero stars if I could.

If you’re ordering from the U.S., don’t. They charge $35 for “express shipping”—which is the only option they even offer—and then completely fail to deliver on it. The estimated delivery date they promise at checkout is misleading at best. In reality, expect your order to arrive at least a week later than what they claim.

To make matters worse, they won’t refund or take any responsibility for the delay, even though you paid extra specifically for faster shipping. It feels dishonest and frustrating, and I definitely won’t be ordering from them again.

Useless customer service. Bought a pair of trainers in store (Arne trainers), wore them once and cracks became present, with the material peeling off.

Told I couldn't return online so went in store. Store staff (Manchester) told me I'd worn them in the rain, so non refundable. Funny part 1. They were worn in Seville - No rain. 2. Are trainers not meant to be worn outside and in different weathers?

Store staff took my details and said head office would be in touch. Still heard nothing and going round in circles with no refund in sight.

Avoid at all costs - Purchase direct with the brands, shop at John Lewis, or any other competitor. Because you'll be sure to get a far better customer service.

Been a customer of Selfridges for 10+ years, won't be using them again.

Ordered a gift for Mother's day - which was to be delievered to my home address. It was not delievered. Instead - it was sent to a DPD pick up. I went to the DPD pick up point and it was not there. I complained and was told that someone would update me in 24-48 hours. No one did. Meanwhile, I kept getting messages to say that the item was at the DPD point. I went there twice more and it was not there. When I rang to complain a week later, I was given a refund. When I asked for an explanation I was told that I would not be given one as it would be dealt with internally. So what's the point. Mother's day was ruined and they don't have any explanation.

I’ve had many parcels delivered by Selfridges, and never had an issue
Today I had one delivered, and it was packed so well, all wrapped in tissue, and the chocolates carefully wrapped so they don’t get damaged

Order placed and paid for on 11th March to click and collect a pair of trainers from the Manchester City centre store.

Told item would be available Monday 16th - the item has still not been received by their own store!

I Requested help from their customer services team who took details of order and then have failed to return my calls and emails.
As this purchase was a birthday gift - (date now passed) I have tried to cancel the order and request a refund.

After several emails - I have now received an E voucher as a refund.

So hopefully all good- but to much like hard work- come on Selfridges make it easier to sort a problem out

I ordered a pair of shoes yesterdayand paid £10 for delivery so I could get them shipped express on Friday however I received an mail telling me that the order has been cancelled due to the item being out of stock??? Why was it still being sold then? Now I’m left without shoes for an occasion

I’m really disappointed with my recent experience. I paid for a premium, timed delivery service, but my order never arrived.

When I contacted customer support via live chat, I spoke to an agent called Adrian who was extremely unhelpful. He told me I would have to wait up to 48 hours for a resolution. I explained that this was unacceptable given I had paid for a premium delivery service, but he showed no empathy or willingness to help. Instead, he simply repeated that this was the only option and then ended the chat abruptly.

Concerned, I immediately called customer services and had a completely different experience. The representative I spoke to was helpful, proactive, and professional. She stayed on the phone with me while contacting the delivery company (DPD), and quickly established that the parcel had been lost. She arranged a refund there and then.

While I appreciate the excellent service I received over the phone, my experience with Adrian was extremely poor. His lack of customer service skills, empathy, and willingness to assist was frustrating and unacceptable, especially when dealing with an issue caused by a failed premium service.

Overall, a very mixed experience – great recovery by the phone team, but the initial support I received fell well below expectations.

Awaiting results of updayed complaint.Apeased by the latest response. Looking more likely the corrected outcome is being processed. May not be "Absolutely worst company i have ever come across". Would highly recommend doing business anywhere else than this company. Atrocious product with worst cover for unsatisfactory products ever. Raised concern on the day of delivery to condition. Referred to email customer services. Follwed up through several emails. Unsatisfactory responses and contrary to consumer rights. With final response going unanswered. I have never come across a company who is so adverse to resolution of complaints and wish I had looked at reviews of customers before making a purchase as these reflect the worst of companies. We have purchased products through other major companies for similar product, never having any issues with their products of similar types. Worst customer services ever encountered also. Advice to all stay away, do not trust, use any other supplier of products. Will update at appropriate resulting outcome.

Awful experience in Selfridges with my daughter while visiting London. Booked an appointment for piercing after querying with staff member who gave us information about age and ID requirements. Returned the following day for appointment with required IDs and was given information contrary to what was told to us the day before. We were told she was too young for the piercing booked. No apology for misinformation and wasting our time. Absolutely awful customer service.