Despicable company. With hindsight i wish i had read the reviews on here. Shocking customer service. Only one product arrived out of 6 that were paid for. No answer to most emails and when they do re... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Fab company. Rather than it being overwhelmed with unnecessary plastic toys that end up in the bin in no time, they have an excellent selection of sensory educational toys that look amazing. Very easy... Voir plus
My POV - do not risk losing your money from this company. Still not received my £50+ toy for my daughter’s birthday. Endless cycles of emails, AI useless phone line… spanning a month so far. From revi... Voir plus
Easy website, good description of items available with suitable ages stated. Prices seem reasonable and items available are interactive, Sensory and great colours. I can’t comment on the quality of th... Voir plus
À propos de l'entreprise
Coordonnées de contact
Unit W1, Westpoint, WS9 8DT, Walsall, Royaume-Uni
- 03330902791
- customercare@sensoryeducation.co.uk
- www.sensoryeducation.co.uk
2,9
Moyen
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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It was easy to pay and great product
It was easy to pay and great product
6 octobre 2026
Avis spontané
Quick and efficient servicr
5 octobre 2026
Avis spontané
This company is a scam do not order…
This company is a scam do not order from them, I’ve paid by card on check out and they have since sent me several emails asking for an amount due , I’ve responded with no reply , I also complained about the products as it is not what was advertised. They have issued a warning for court action on something I’ve paid for . Absolutely horrendous what they are doing. I’ve flagged it with my bank and since they aren’t responding it looks like it will be legal action. All for an order of £40.
5 octobre 2026
Avis spontané
Réponse de sensoryeducation.co.uk
We categorically reject your allegation that this company is a scam.
Our records show that you reclaimed your payment through a chargeback on the stated basis that the goods had not been delivered. Evri’s tracking and delivery evidence show that the parcel was delivered and handed to you. We dispute the non-delivery claim on that evidence.
Paying at checkout does not settle the account where that payment has subsequently been reversed. Our repayment requests concern the reversed funds—not a second charge for the same purchase.
We have escalated this matter to our legal team. We will rely on the delivery evidence, payment records and correspondence to challenge the chargeback and pursue any amount properly outstanding.
Our position is clear: the reversed payment must be repaid.
We will address this matter through formal civil recovery proceedings should the payment remain unpaid.
We are happy to post the evidence of your chargeback and also the proof of delivery here and will do so should this review remain factually incorrect.
Easy to order and great products
Easy to order and great products, authentic and as described
Quick delivery
Excellent site
5 octobre 2026
Avis spontané
Delivery packing could be improved
Delivery packing could be improved. All items were packed loose and not bubble wrapped, so the outer boxes arrived bashed (not ideal for a gift).
22 septembre 2026
Avis spontané
Love this website
Love this website, they were more than happy to help me when one of my squishies got broken, quick on shipping and really good variety on items, we will be shopping here again!
2 septembre 2026
Avis spontané
Good deal and fast delivery
I really liked the fluffy squeezy balls. The price was really good compare to other websites and the delivery was very prompt. Thanks.
3 octobre 2026
Avis spontané
Rainbow Projector
I Love the products which I purchase for my Autistic Grandaughter
3 octobre 2026
Avis spontané
Really pleased with the service 😀
28 septembre 2026
Avis spontané
I’m very pleased with my order my…
I’m very pleased with my order my daughters will love them! Quick delivery and packed well, Thankyou!
30 septembre 2026
Avis spontané
Sometimes I find it difficult to buy…
Sometimes I find it difficult to buy different sensory toys for my grandson but your website made it easy
3 octobre 2026
Avis spontané
My daughter used her own money to by…
My daughter used her own money to by some squishies, one arrived broken and two lasted a matter or weeks. No response from multiple emails. I could not get past the "robot" when calling and call was never returned
23 septembre 2026
Avis spontané
Réponse de sensoryeducation.co.uk
Dear David Ladd,
We're sorry for your experience and for the frustration caused. Please contact us through our help centre at https://www.sensoryeducation.co.uk/pages/contact with your order number and details of the issues raised so our team can look into them.
Kind regards,
Customer Care
Very happy!
Very happy, order came quickly, quality is amazing and the bubble lamp is the perfect addition to our play cafe
29 septembre 2026
Avis spontané
Didn't receive half my order
Didn't receive half my order. Still waiting for an email back after 5 days with an outcome. Terrible service.
Still waiting for refund. 20 days later!
Have contacted customer service numerous times. Only get to speak to a bot.
2 octobre 2026
Avis spontané
Réponse de sensoryeducation.co.uk
Dear Alison,
We're sorry for your experience and for the frustration caused. Please contact us through our help centre at https://www.sensoryeducation.co.uk/pages/contact with your order number and details of the issues raised so our team can look into them.
Kind regards,
Customer Care
Robotised service
Despite the branding, this company has fully automated dispatch (they prefer to use robots rather than remunerate human labour). For that reason they are powerless to control orders and can't provide effective customer services.
20 septembre 2026
Avis spontané
Réponse de sensoryeducation.co.uk
Dear Catherine,
We're sorry for your experience and for the frustration caused. Please contact us through our help centre at https://www.sensoryeducation.co.uk/pages/contact with your order number and details of the issues raised so our team can look into them.
Kind regards,
Customer Care
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