Serafini Retail Falkirk Avis 

Very responsive and attentive with all queries.

The refurbed Sony WH1000x4 were out of stock in black but after a quick webchat I got alerted the same day to new stock coming in. Bought it and the headphones arrived the next day in the post! Amazing. The headphones themselves are superb, reassured to get the refurbed ones with a free 3 year warranty so all perfect, thanks very much!

Service was absolutely first class with all the team really responsive and helpful.

We are big fans of Sony products and have always supported this local store as we know the high standard of customer care and overall knowledge of their products. Having heard they now offer white goods we did not hesitate to buy a new washing machine from them. Great experience so we followed this by upgrading our existing Sony Bravia. Ross and Craig were outstanding. They set the TV up in a very professional manner and answered any queries we had

Bought a radio. Arrived promptly and very well packed.
My Fault - I'd ordered the wrong model. Sent it back and the refund agreed the day it reached them and they had picked up on my comments to email me some options.
Now that is excellent service!

Easy to order and delivered within couple of days

Competitive price, excellent service and delivery.

Superb from start to finish. Really helpful, pleasant, quick to respond and quick delivery. Awesome product. Very pleased and I highly recommend.

First rate service. Extremely helpful and efficient.

The man in the shop was smiley, pleasant and helpful. He also insisted he carry my purchase of a record player out to my car. Showed genuine interest in giving good customer service.

Arrived on time, product looked great with no visible defects especially for refurbished headphones

Fantastic service from Craig. One of our speakers was out of stock but a replacement was sourced very quickly meaning there was no disruption to the shipping of our order. Best prices I could find and will definitely shop there again.

Very helpful and made good suggestions regarding warranty, one of which I accepted.

They sent the wrong item by mistake but quickly rectified it.
Spoke to Dean, Craig and Ross, all very helpful.

Ordered online for collection in store. Prompt emails sent out saying it was ready and what I’d need to bring with me for ID. For pickup the staff were friendly, helpful and made sure I know to bring them back if any problems. Second time I’ve bought from here and because they are knowledgeable and show they care about helping customers especially after the sale, I’ll definitely be back again.

I ordered my headphones and I was surprised when they arrived the next day-that was quick! The service was great and swift and I haven’t had any problems. I still need to register my item online for the warranty which I’ve put off as my model doesn’t seem to be on the list. I will email the company about that so it can be sorted but the item itself is working wonderfully.

Competitive prices, fast delivery, and always on top of things. There's nothing I can complain about.

Everyone - Craig, Rory, Alan and others - are, without exception, outstanding in their overriding dedication to provide the best customer service whether you buy from them or just looking for advice. I bought - and, for the first time ever, had a faulty Sony television. Craig could not have been more pro-active and swift in ensuring that I was issued with a replacement television. I had confidence when buying, it was only reinforced by Craig's excellent professionalism and service. Thank you all at Falkirk Sony Centre.

Really great company, fast service - got my extended warranty through straight away. Product even arrived before Xmas - wasn’t expecting that :) can’t recommend enough.

Extremely impressed with the exceptional service I received! Helpful answers to my questions, an email with the relevant links and then my purchase promptly dropped off at the post office, for it to arrive in time for Christmas!! How fantastic to call and talk to a competent human being at the end of the phone! I can't praise Dean and his team more highly. Thank you!