Staffordshire Garden Furniture Avis 128

Very happy with my garden furniture. The quality is excellent! My only concern was when trying to contact the company to enquire when it would be delivered, I had no reply to my texts and was really anxious after reading other reviews. They didn’t reply turn up late afternoon and the delivery man assembled the furniture as promised. He was quick and efficient and I love it!!!

Ordered a garden table 19 days ago. Having been told previously that it had been "Dispatched" I am now told that it has not been so and that it is now "Delayed".
I wish I had read the very poor reviews this company receives before I had ordered and advise others to do so.

Do not touch this company with a barge pole. Saw some furniture at the Kent Garden show and ordered it. Paid £20 deposit. Unfortunately, due to the long delay of delivery, I was forced to go elsewhere to purchase garden furniture so contacted this company to get the order cancelled and my deposit returned. They have ignored three emails, two messages on their own website and a text message. Basically, they have stolen £20 from me. Very pleased I didn’t go with them and pay the full amount, especially as my friend pointed out that some of the garden furniture we saw at the show was very rough on top and could have called splinters. I did note on their invoice they said upon receipt you have to paint it with Cuprinol or similar so can only imagine very cheap wood, made cheaply. Maybe this is they nake their money, attend shows and take £20 deposit and don’t honour orders or return the deposit when requested . despicable company. It’s my £20, not theirs and they have stolen it.

Order was cancelled by the seller with no explaination whattsoever.still saying the item i wanted has 5 left.
Utter waste of time useless company

We ordered garden furniture from a guy for this company at Stratford upon Avon market. We paid £20 deposit. Two weeks later we had a text to say when it was going to be delivered. I received a text stating that the delivery driver had an accident and the goods were damaged. Received another delivery date but stated we had to pay before delivery. Date for delivery that was given was unsuitable. Have tried on numerous occasions to speak with someone but even leaving a message and details no one has contacted us. So glad we didn't pay up front although we're £20 out of pocket.

This company is going under different names when their accounts get suspended from people like us who have had to go through bad experiences with them and have fallen victim of trying to order garden furniture from them. They are currently called Staffordshire Outdoor Furniture Ltd. They are trading through all the platforms, Amazon, EBay, Etsy and probably more I haven’t discovered. I ordered a Wooden Swing Arbour bench on the 2nd May, delivery was expected between 13th-21st May. On the 20th May, I received a message from the seller through Amazon. Hi we will be delivering your garden furniture on Thursday 28th May. A whole week later than expected. I thought ok fair enough, it’s just another week, I will wait and with the added benefit that they claim all their furniture is fully assembled upon delivery, it’s ok if they’re late. Thursday 28th May morning around 8am, I received a further message from them via Amazon. We are very sorry blah blah blah, van broken down, we will re-deliver Wednesday 3rd June. Another week later. I recognised a pattern was occurring and thought something isn’t right. So I told them I want a refund, they replied almost instantly saying your order is cancelled regards Chris. I then asked so will I receive a refund in 3-5 working days?! No answer. I feel they just keep delaying the delivery dates, never actually deliver if you are too many miles away and are probably using the money to gain interest. I’m not sure if they ever refund back or get away with free money but Amazon customer service has been brilliant and have put in a refund request to me, will take 5-7 business days to get my money back but I should be getting it back through Amazon. The reviews on Amazon were all top reviews, I wish I had checked out Trustpilot first as I would’ve seen so many bad reviews and warnings about this company to not buy from them. No wonder over the years they have changed their name slightly. I couldn’t find their current company name on here which is why I stated it in the review but all the similarities from other people’s reviews of what happened to me too is there. Please be wary of this company.

Great service and great quality . Really nicely surprised .

I ordered a garden table and 2 weeks later had a text message with a delivery date. On the day nothing arrived and no responses to my calls/ messages. When I eventually spoke to someone 3 days later, they claimed no delivery date had been set (in spite of the fact i had a text from them !) and could give me no idea of when my delivery would be. Truly awful customer service! I am now waiting but needless to say I will never buy from this company again and I would warn anyone thinking about it, not to expect much in terms of customer service. I would have cancelled my order but I truly feared I would lose the money I had already paid as deposit and for delivery.

Placed an order via Amazon. They missed the first delivery date stating no one answered the door even though I work from home and stayed in all day. Delivery was rearranged for the following weekend and a few days later I received a refund with no information just that they had cancelled the order.

Bought a gazebo from Andre through eBay. The item never got delivered and the company ignored all correspondence. I have had judgement against them through the courts and await payment.
Stay well away from this company.

Well without saying too much about the company that sold it on behalf of Staffordshire garden furniture 🤔
BUT they kept changing the delivery date and then I had a knock at the door early this morning and yes it was my delivery.

I would like to commend Paul from the garden furniture company who delivered it this morning at 8:20 a.m. and I was the fourth drop-off. He assembled it for me at my request. Lovely solid good quality wood
Thanks Paul extremely kind and courteous young man and enjoy your Maltesers

Ordered a small love seat from them through Amazon, item just didn't turn up and no communication from them and unable to contact them, thankfully Amazon refunded my money.

Saw these guys at a market in Stratford Upon Avon and liked the table, 2 double benches and 2 chairs set. I took the gamble and ordered a set for delivery. They arrived on time and were exactly the same as the display ones. Absolutely fantastic quality and unbelievable value for money. Excellent.

Don't bother paid nearly 2 grand for a gazebo with a skylight only for it to crack and leak straight away phoned them they promised to fix it they didn't phoned them again only to find out I had been blocked going to probably have to pay out for a different roof now this business are a joke

This is our second gazzebo bulit with this company ..but however we have had an issue with the roof which has been leaking since the actual build .they did come back out and reseal the roof but there are visable cracks in it ...I have contacted them to day four times with them responding saying they will need to get this replaced..but now its been weeks and there hasn't been any action in actually doing any repair...this structure is under one year old and was over £2000

Horrible experience buying from them. Although turned up only a day late but I was still happy it arrived. Soon I felt disappointed as 6 big and heavy chairs and a massive table were left on the kerbside. The driver handed over the screws and left expecting me to take it to the back garden and assemble them myself. despite the description stating the furniture will arrive pre assembled. I don’t know why some people had left 5⭐️ review? Is it my skin tone they did not like 🤷

What can I say, where do I begin? Fantastic is just not a strong enough word to use. This company from the start of my order to the completion of the installation have been nothing short of phenomenal. Professional from beginning to end. Excellent communication throughout explaining every step of the way. Even on the day of installation, I was informed when they would be here, and was that convenient. The guys who did the assembly were absolutely brilliant. The swing is a birthday present for she who must be obeyed, and she loves it. A good size, and solidly constructed. I wish all companies behaved like this one does. An absolute pleasure to deal with you, and we hope to place further orders with you in the future. Many many thanks to you all. Brilliant, absolutely brilliant.

Lovely furniture, great company . End up ordering directly from the company .

My new patio table was delivered today and I could not be happier. It is exactly as described, well built and very robust, without being too heavy for me to lug about now and then. And props to the delivery driver who was professional, cheerful and efficient. Many thanks.

Bought a lovely table & 4 chairs from Staffordshire Garden Furniture.
I left my side door key for the driver & got home to find he had delivered and assembled on my patio.
What a great solid set , very comfortable & looks fantastic.