sharperedges Avis 

77
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I’m just starting out with dog grooming and after some research I decided to order the Viola 6.5"set of 4 in gold and I’m really impressed! First of all I only ordered them yesterday afternoon and the... Voir plus

Noté 5 sur 5 étoiles

Ian's scissors are truly phenomenal, he brought the original "fluffer" into the grooming world which is an absolute GAME CHANGER to every groomer who buys it, every single scissor I've bought off him... Voir plus

Noté 5 sur 5 étoiles

I purchased three pairs of scissors from Ian, absolutely fantastic quality.. I’ll definitely be buying more!! I’ve also used Ians sharpening service and again, won’t be going anywhere else ! Ian ans... Voir plus

Noté 5 sur 5 étoiles

Third time I’ve ordered from these guys. Super quick delivery, absolutely first class quality products. Trialling their clipper blades, if they are anything like their scissors, I won’t be using any o... Voir plus

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À propos de l'entreprise

  1. Toiletteur

Écrit par l'entreprise

As truspilot keeps removing this ill post again. We are in no way assoicated with this page. Trustpilot are a nightmare to deal with, they will not remove my profile and them change post and comments when they feel like it then block me out when i complain about it. Any review on this platform Is not recognised by us.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

77 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,2

Tous les avis

(77)

5 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great service and friendly team.

Great service, turn around is quick and quick responses. Ian was so helpful when one of my scissors was damaged by another sharpener, explained everything to me and did all he could to ensure I wasn’t without a working scissor. I’ve bought a number of scissors from Ian now and they all cut like butter. Thanks again.

2 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Amazing service

Amazing service. I ordered two pairs of scissors and one pair didn't feel quite right, like they were catching so I returned them and they we sent back out super fast. To be honest, I didn't even know they'd arrived with them, let along be fixed and returned. They feel amazing. The curved scissors I bought have made a huge difference to my grooms already and I can't wait to use the fluffers. Really impressive service . Polite and thorough!

10 juin 2023
Avis spontané
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Réponse de sharperedges

Many thanks for taking the time out to post this, it means a lot.. People are very quick to post negative feedback but not always positive. Many thanks from all of us here at Sharperedges 😊

Noté 1 sur 5 étoiles

No customer service , owner rude .

I purchased scissors from sharperedges and after a short time of use I experienced a fault with them .
I contacted the owner politely to explain the fault . The response was quite shocking , it was dismissive and accusational and frankly rude. I was accused of damaging them myself and this company has no idea about customer service or aftercare . I have subsequently spoken to other groomers who have experienced the same rudeness . Very dissatisfied I’ll never use again .

9 mai 2023
Avis spontané
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Réponse de sharperedges

Hi Happy days. Many thanks for this review. Its always upsetting when a first time customer goes o the trouble to write something negative when we try to offer the best service we can over a 6 yrear peroid. As you can see we have many good reviews too.

You came to me to say you had been using your scissors for 6 weeks and then all of a sudden they jumped out of allignment? We advised that scissors dont just do this and they must have got damaged somehow and your sharpener should be able to repair them?

You then replied to say i was accusing you or damaging them etc and you was not happy with my reply. You then went on to say they was working great until you used them on a thick coated dog,I then advised that they were not meant to be used for this purpose only soft coated breeds as per the description and that yhey would need a repair. If this is rude and bad customer service then we appologise. If this would have happened within a ten day returns time frame we would have happily taken your scissors back, repaired them for free and sent them back out to you free of charge.

Noté 1 sur 5 étoiles

I think the owner of sharperedges has a…

I think the owner of sharperedges has a very obnoxious attitude towards his customers. I have never seen such poor customer service. Sarcastic replies, self pity posts and unprofessionalism. I was blocked for asking a question on his Facebook group, and wasn't given a reason why even after messaging him, I was completely ignored. I'm really Cross I even bought his scissors and supported his business now. I haven't left this review to tarnish his business, but to hopefully raise awareness of how he actually makes his customers feel. There are a lot of groomers talking, and many have been blocked for daft reasons by him. I think he needs to take a step off his high horse, and mend his attitude and actually appreciate what customers he has left. Because without us, he wouldn't have a business. And drop the smug smile faces after the sarcastic comments to customers, it's cringe.

25 mars 2022
Avis spontané
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Réponse de sharperedges

Hi. Thanks for you reply. Unfortunately I cant find your name in our system as someone who has ever bought from us? If you would let me know you name I’ll look into the matter for you? Your input has been noted and we are improving how our business runs on a daily basis.. Fortunately we have lots of groomers in our groups that are very happy with the help and advise we freely provide and lots of groomers who are happy with the service and scissors we sell.

Noté 5 sur 5 étoiles

I love my scissors from sharper edges

I love my scissors from sharper edges. I have the fluffers and the curved flip flops, they have helped change my grooms dramatically! Would highly recommend these. Quick delivery and helpful team through Facebook. I will use them going forward for future scissor purchases, good quality at a good price.

24 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Love These Scissors

I have 5 pairs of scissors from Sharperedges, all for different purposes. They have been a game changer to my grooms. Ian the owner is always super helpful too. Not to mention super fast delivery.

24 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Fantastic

I have been using Sharperedges Scissors now for the last 2 years and I can honestly say, the products and service are fantastic. Thank you Ian

24 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

5 stars

Ian is brilliant at what he does.
Fast turn around in sharpening,
I have bought scissors, thinners, fluffers from him and they are really good quality .
The online tips are really good and it helps us to keep our equipment in good condition.

23 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Excellent

I’ve ordered a number of items from Sharperedges. Ian is extremely professional, items arrive well packaged and swiftly. He is very generous with his knowledge and time and has helped me out no end in understanding how better to look after and maintain my equipment.
All the scissors I have bought have been excellent, sharp and great to use. He really knows his market and takes on board groomers comments to try and find them the equipment they need at the price they want to pay.

23 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Fantastico !!

Great quality scissors, fast delivery, very helpful. Highly recommended.

23 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Excellent scissors

I have bought 4 pairs of scissors from Ian at Sharperedges, they are fantastic quality at reasonable prices and do a variety of jobs. I have also used them for sharpening my blades and scissors and would recommend 100%.

23 mars 2022
Avis spontané

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