I ordered a pair of shoes in February 2, 2026, I immediately got an email confirming my purchase and that it was being shipped. It is now March 19, no shows and when I enter the tracking number provid... Voir plus
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Cons: 1. It's restrictive in terms of what we can write in our contents 2. The ShopHub which allows us to update different platforms such as Lazada, Shopee and the website does not help reduce... Voir plus
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Pacchi mai arrivati. Dalla tracciabilità c.é scritto che me li hanno consegnati in data 11 febbraio e 19 febbraio. È una vergogna, rubano soldi e basta. Per fortuna che sono un avvocato e riesco a d... Voir plus
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I got a bike from this site I ordered it march 19 it said it would be in by the 25th and it’s the 26 I want to know what is going on this is not normal
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À propos de l'entreprise
Écrit par l'entreprise
A global smart commerce enabler that allows merchants to easily set up a full-featured online store.
Coordonnées de contact
Royaume-Uni
- www.shopline.com
1,3
Mauvais
50 avis
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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I got a bike from this site I ordered…
I got a bike from this site I ordered it march 19 it said it would be in by the 25th and it’s the 26 I want to know what is going on this is not normal
26 mars 2026
Avis spontané
Réponse : Shopline
Hello Kimberly,We’re sorry to hear about the delay with your order and understand your concern.
SHOPLINE is an ecommerce software provider and does not sell products directly. Each merchant independently manages their storefront, orders, shipping, and transactions.
For delivery updates or tracking concerns, we recommend contacting the merchant directly, as they are best positioned to assist with your order.
If you would like to share more information about this incident, please email us at global-support@shopline.com
so it can be assessed through our internal reporting process.
Supporting fraudulent scam sites.
They're enabling scam websites and have no customer support or way to report abuse directly, which shows they are aware of the practices and actively choose to continue supporting fraudulent businesses.
It is also absolutely disgusting that this has been going on for several YEARS! 80% of the complaints here on Trustpilot are JUST about the fact that this company chooses to support scam companies, how is this allowed to continue existing?
14 mars 2026
Avis spontané
Réponse : Shopline
Dear Mirjam,Thank you for your feedback. We’re sorry to hear about your experience and understand your concerns.
SHOPLINE is an ecommerce software provider and does not operate merchant websites or handle transactions on their behalf. Each merchant independently manages their storefront and customer interactions.
If you believe a website may be engaging in fraudulent or inappropriate activity, please submit the relevant details, including the website URL and any supporting information, through our reporting channel below so it can be assessed through our internal process:
Report link: https://feedbackcenter.shopline.com/
If you have any additional questions, please feel free to contact us at global-support@shopline.com.
I ordered a pair of shoes in February…
I ordered a pair of shoes in February 2, 2026, I immediately got an email confirming my purchase and that it was being shipped. It is now March 19, no shows and when I enter the tracking number provided, it indicates delivery in March 8. Numerous emails to customer service provides the same canned response, my order was confirmed and the tracking number provided. The last email told me to contact my local post office, which of course told me that they can’t track the package without a USPS tracking number, which of course, I don’t have one. Total scam. Thank goodness the shoes I ordered were on sale so I’m not out a huge amount. This company needs to be investigated, I have filed a report with the Consumer Protection Agency. They sure didn’t hesitate to take my money the same day I placed the order.
2 février 2026
Avis spontané
Réponse : Shopline
Hi ,Vicki.Thank you for sharing your concerns with us. We’re sorry to hear about the issue you described with your order.
We’d like to clarify that SHOPLINE is an ecommerce software provider and does not operate merchant websites, process orders, or handle payments on their behalf. As a result, refunds are managed through the merchant or the payment provider used at checkout. We recommend contacting your payment provider directly to request a refund for this transaction.
If you believe the website may be engaging in fraudulent activity, please submit the relevant details through our reporting channel below so they can be assessed through our internal process:
Report link: https://feedbackcenter.shopline.com/
Thank you for bringing this to our attention. If you have any additional questions, please feel free to contact us at global-support@shopline.com.
Pacchi mai arrivati
Pacchi mai arrivati. Dalla tracciabilità c.é scritto che me li hanno consegnati in data 11 febbraio e 19 febbraio. È una vergogna, rubano soldi e basta. Per fortuna che sono un avvocato e riesco a difendere nelle opportune sedi senza ulteriori aggravi di soldi.
Il bello che rispondono dicendo di pazientare affinché arrivi il pacco.
11 février 2026
Avis spontané
Réponse : Shopline
Hello Marco.We’re sorry to hear about the issue with your order. We would like to clarify that SHOPLINE is an ecommerce software provider and does not operate merchant websites, process orders, or handle payments on their behalf. We recommend contacting the merchant directly for any order-related disputes, including delivery or tracking concerns.
If you believe the website in question is impersonating another brand or engaging in fraudulent activity, we take such reports seriously. Please submit the relevant details, including the website URL and supporting documentation, through our reporting channel below so it can be assessed through our internal process:
Report link: https://feedbackcenter.shopline.com/
Thank you for bringing this matter to our attention. If you have any additional questions, please feel free to contact us at global-support@shopline.com.
SCAM
SCAM, estafa, no comprar en este sitio, pedí varios artículos en valor de 108 dólares nunca llegaron, no me responden, desapareció la pagina, no responden ningún correo y no me devolvieron nada. Mucho cuidado!
8 février 2026
Avis spontané
Réponse : Shopline
Hello Harly.We’re sorry to hear about the issue with your order and understand how frustrating this must be.
SHOPLINE is an ecommerce software provider and does not sell products directly. Each merchant independently manages their storefront, orders, shipping, and transactions.
If you have not been able to resolve the issue with the merchant, we recommend contacting your payment provider to request assistance or initiate a chargeback for the transaction.
If you believe the merchant may be engaging in fraudulent activity, please share the relevant details with our team at global-support@shopline.com.so they can be assessed through our internal reporting process.
Réponse : Shopline
Hello Paolo,We’re sorry to hear about the issue with your order and understand how frustrating this must be.
SHOPLINE is an ecommerce software provider and does not sell products directly. Each merchant independently manages their storefront, orders, shipping, and transactions.
If you have not been able to resolve the issue with the merchant, we recommend contacting your payment provider to request assistance or initiate a chargeback for the transaction.
If you believe the merchant may be engaging in fraudulent activity, please share the relevant details with our team at global-support@shopline.com. so they can be assessed through our internal reporting process.
zalando privé.com. Truffa
zalando privé.com.
email. cservice@shopline-buy
pacco di 25 euro risulta consegnato su trading online, ma mai arrivato
TRUFFA !!!!!NON COMPRATE SU QUESTO SITO PUBLICIZZATO SUI SOCIAL !!!!!
23 janvier 2026
Avis spontané
Réponse : Shopline
Hello Mario,We’re sorry to hear about the issue you described with your order. For delivery or tracking-related disputes, we recommend contacting the merchant directly for resolution.
SHOPLINE is an ecommerce software provider and does not sell products directly. Each merchant independently manages their storefront, orders, and transactions.
If you believe a merchant using SHOPLINE may be engaging in fraudulent or inappropriate activity, please share the relevant details with our team at global-support@shopline.com.so they can be assessed through our internal reporting process.
I was given a fake tracking number
I was given a fake tracking number. Never got what I ordered
20 décembre 2025
Avis spontané
Réponse : Shopline
Hello Suzi.We’re sorry to hear about the issue with your order. We recommend contacting the merchant directly for any order-related disputes, including delivery or tracking concerns.
SHOPLINE provides ecommerce software to merchants and does not sell products directly. Each merchant independently manages their storefront, orders, and transactions.
If you would like to share more information about this incident with our internal audit team, please email us at global-support@shopline.com.
truffa
Purtroppo attratto dai prezzi convenienti e dalle false recensioni trovate nei siti non opportuni ho fatto un acquisto sul loro sito che è palesemente falso e farò tutto ciò che mi è possibile per chiuderlo; vergognosi.
E hanno anche il coraggio di rispondere alla recensione negativa vi auguro che tutti i soldi che rubate alle persone oneste siate costretti a spenderli in medicine maledetti
1 novembre 2025
Avis spontané
Réponse : Shopline
Hello Roberto.We’re sorry to hear about the trouble with your order. We recommend contacting the merchant directly for any order-related disputes.
SHOPLINE provides ecommerce software to merchants and does not sell products directly. Each merchant independently manages their storefront and transactions.
If you would like to share more information about this incident with our internal audit team, please email us at global-support@shopline.com
no good it`s scam
1 décembre 2025
Avis spontané
Réponse : Shopline
Hello ,Chika Regarding the issue you mentioned, could you please provide more information? This will help us better investigate the matter. If you have any further questions, please feel free to email us at global-support@shopline.com. Best wishes!
Maledetti truffatori
Sito truffa con supporto clienti ancora più falso. Ci sono cascato per il logo e per l'offerta in atto verificando solo successivamente di essere stato vittima del raggiro.
STATE ATTENTI.
Sito da segnalare e chiudere immediatamente.
14 septembre 2025
Avis spontané
Réponse : Shopline
Hello Ace. SHOPLINE is an ecommerce platform provider for merchants, and we don’t handle individual orders directly.
We're happy to investigate further to see if there is a faradulent site operating on our platform. Please provide us with more information at global-support@shopline.com. Thank you.
Con merchant
Ordered makeup multifunctional which I thought was Laura Geller. It was not and they advertized with makeup brush no brush. No means to return. Feel like a plonker. £37 down the drain.
26 novembre 2025
Avis spontané
Réponse : Shopline
Hello Teresa.Thank you for reaching out. I understand your concern regarding your recent purchase. However, SHOPLINE is a ecommerce software provider, and we don’t handle individual orders directly.
To resolve your issue, I recommend contacting the merchant directly for assistance with your order status and tracking. They should be able to provide you with the most accurate information.
We are reporting a serious case of TRADEMARK infringment and SCAM
We are reporting a serious case of trademark infringement, brand impersonation, and consumer fraud connected to multiple domains currently registered through Dynadot and used to impersonate our brand on fraudulent e-commerce storefronts in SHOPLINE.
We request your urgent assistance in identifying the company/person operating these e-commerce, as well as removing them from your platform.
Details of the Infringement
1. Trademark Violations (Logo & Brand Name)
Our registered trademark GLO is protected in multiple jurisdictions:
• USA: 87888119
• European Union: 13700281
• China: TMZC71539221ZCSL01
• Hong Kong: FR20190354
• Thailand: 241121449
The infringing sites are using our logo, brand name, and protected visual identity without authorization.
2. Brand Identity Misuse
The fraudulent stores replicate our brand colors and design system with the clear intention to confuse customers and make them believe they are shopping on the official GLO website.
3. Unauthorized Use of Copyrighted Images
They are using manipulated copies of our copyrighted photography, including our model holding our LED mask.
They simply replaced the real device with their counterfeit product to mislead consumers.
4. Product Name Misappropriation
Our LED mask is officially named Glo Mask.
The infringing stores are selling counterfeit products under the same product name, creating deliberate confusion.
5. Consumer Fraud Reported
We have already been contacted by two victims who purchased from these fake websites believing they were buying from our official GLO store.
They never received any product, confirming this is an active scam operation.
Fraudulent Domains Involved
The following 7 domains are impersonating GLO and infringing our trademark and copyrights:
• glomask-uk.com
• glo-es.com
• glo-fr.com
• glo-de.com
• glo-it.com
• glo-nl.com
• glo-no.com
We are attaching a PDF dossier with screenshots and visual proof of:
• Original copyrighted images
• Comparisons with the fraudulent sites
• Scam detecting
Requested Action
We kindly request:
1. Remocal of any SHOPLINE stores linked to these domains.
2. Disclosure of the operator/merchant information, as permitted under your abuse and compliance policies, for legal action.
This is a clear case of trademark infringement, copyright abuse, brand impersonation, and consumer fraud, and requires urgent attention to prevent further victim harm.
Thank you for your swift cooperation.
Ixone Elosegui
Co-founder of GLO
25 novembre 2025
Avis spontané
Réponse : Shopline
Hello ,Antonino. Regarding the issue you mentioned, could you please provide more information? This will help us better investigate the matter. If you have any further questions, please feel free to email us at global-support@shopline.com. Best wishes!
I bought mobile internet
I bought mobile internet, and they promised it would work just by connecting them, but it only works half-heartedly. So, I was able to connect my computer to this device, but I still haven't received the promised internet. Apparently, it doesn't have the card it's supposed to have, but that wasn't mentioned anywhere.
8 octobre 2025
Avis spontané
Réponse : Shopline
Hello Nikolai,we are sorry to hear about the trouble with your order, however we recommend you contact the merchant directly for any disputes. SHOPLINE provides the ecommerce software to the merchant and are not responsible for how the merchant chooses to conduct their transactions. If you would like to share more information about this incident with our internal audit team, please email us directly at global-support@shopline.com.
Utente 17695 non mi mai arrivata la merce
Sono utente con numero ordine
Zalando Privé 17695Mises à jour de l’état de l’expédition .
Non mi è mai arrivato il pacco e stanno giocando come rimpallo mandandomi sempre il numero di trak
che dice di avermo consegnato la merce è una truffa .
Non mi sta arrivando nulla
la merce non è mai arrivata .
Mi risponde il servizio cservice--shopline-buy.com
30 septembre 2025
Avis spontané
Réponse : Shopline
Hello MASSIMO,we are sorry to hear about the trouble with your order, however we recommend you contact the merchant directly for any disputes. SHOPLINE provides the ecommerce software to the merchant and are not responsible for how the merchant chooses to conduct their transactions. If you would like to share more information about this incident with our internal audit team, please email us directly at global-support@shopline.com.
This company knowingly supports and…
This company knowingly supports and promotes scam websites that steal content from real companies like mine in order to steal from the public and send them poorly manufactured garbage. I have on numerous occasions tried to flag these bad actors and have also sent proof of the stolen content to people in the company and they DO NOT CARE. Zero accountability or action take.
19 septembre 2025
Avis spontané
Réponse : Shopline
Hi Buff,Sorry to hear about your incident with the merchant. SHOPLINE is a ecommerce software provider and is not responsible for the merchant's transactions.Could you please provide the merchant's URL so we can proceed with the next steps?We are happy to inform the merchant of your experiences on your behalf, if they are in fact hosted on our platform. If you would like us to further look into this, please email us directly at global-support@shopline.com.
Angry customer
I'm a customer of one of Shopline Inc.'s sponsored companies. I have tried reaching out to both Shopline and Minceetbien because first I got over charged and then, 2 months later, recieved the exact opposite of the product I had ordered. I've gotten no response from anyone for months. I just want my $52 back.
22 mars 2025
Avis spontané
Réponse : Shopline
Hello Diane,we are sorry to hear about the trouble with your order, however we recommend you contact the merchant directly for any disputes. SHOPLINE provides the ecommerce software to the merchant and are not responsible for how the merchant chooses to conduct their transactions. If you would like to share more information about this incident with our internal audit team, please email us directly at global-support@shopline.com.
I'm user for shopline version 1.0.
I'm user for shopline version 1.0.
After the 2years, I found that customer service - bad, system updating but all my settings of members price gone.
I requested for a refund because I do not want to use the pos but they not allowed eventhough prorated.
21 avril 2025
Avis spontané
Réponse : Shopline
Hi Shuyee ,thank you for your feedback. We're truly sorry to hear about your experience.We are committed to improving your experience with SHOPLINE and resolving your issues in a timely manner. Please provide us with more details by emaililng us directly at global-support@shopline.com, or initiate a real-time chat with us in your admin panel.We look forward to assisting you.
Unresponsive Account Managers and Poor…
Unresponsive Account Managers and Poor Service
After signing the package, the supposed account managers exit the WhatsApp group and become unresponsive. Messages are left unresponded to for days.
28 février 2025
Avis spontané
Réponse : Shopline
Hi SH,Thank you for your feedback. We're truly sorry to hear about your experience. We are committed to improving your experience with SHOPLINE and resolving your issues in a timely manner. Please provide us with more details by emaililng us directly at global-support@shopline.com, or initiate a real-time chat with us in your admin panel.
We look forward to assisting you.
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