Signaturesmiledirect Avis 3

Stupidly paid upfront. My teeth all slant inwards slightly which was what I wanted fixed.

When the impressions kit arrived, it kept making reference to checking the imprints against their imprint checklist. My pack didn't have one. I called their number and was told that checklist doesn't exist. Instructions were hard to follow and there were a couple of spelling mistakes. Very unprofessional.

I stupidly sent my imprints back, hoping the service would improve. I then received an email saying my aligners had been sent. So I called to say that I hadn't okayed anything. I was told that the email had been sent in error. Again, poor service.

I then received my treatment plan but my teeth wouldn't be straight still. I emailed to say this and received "an updated" treatment plan which was exactly the same. I emailed again, to say I wanted straight teeth and was told that they couldn't do it. Apparently I would need a procedure that files my teeth down in order to straighten them?! Sounds like nonsense to me. I asked for a refund as they couldn't give me what I wanted and they took £130 for the impressions kit and an admin fee. When I asked what the admin fee was for, they couldn't tell me.

I was sucked in as this company was so cheap but unfortunately they are cheap for a reason. Do not use this company. If they can't even get the spelling correct in their literature and tell you to check your imprints against something that doesn't exist, you should not trust them with your teeth.

I've opened a PayPal dispute to hopefully get a full refund.

The aligners break after a few weeks which considering their biggest selling point is they have their own lab says it all. Asked for a replacement and they wanted more money off of me. Terrible customer service and communication throughout the whole process. They reply when they want, sometimes not at all. Avoid at all costs, not worth the time, money and effort. You get what you pay for as they say.

I ordered my aligners in November and still have not received them. I have emailed them on a few occasions and not received any response.
There is no telephone number either which is really annoying.
They are happy to take my money without providing the aligners. Very poor service.