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These guys are a total scam
They sell you a product which you cannot use and they promise they will sort it out but their customer service agents blame each other and run you in forever circles and NEVER resolve the issue. DO NOT GIVE THIS COMPANY YOUR MONEY! THIS COMPANY IS A SHAM and 1 point is too much
I've been a long time customer and with new 5G coverage they told me I had to upgrade my device to use my Global Day Passses. I did upgrade to recommended Simo Lite device and still coverage is very spotty in JAPAN, AUSTRALIA & NEW ZEALAND. I was lost because no internet and had to turn on my international roaming on my phone.
I had a very poor experience with Simo Solis. The product itself does not work reliably, and when you need help, you’re essentially on your own.
Canceling the service is extremely difficult. I removed my credit card information from the account and emailed multiple times requesting cancellation, but my requests were never acknowledged. There was no confirmation, no follow-up, and no resolution.
This is especially frustrating if you’re in the U.S. and actually need dependable service. If the product fails, you’re stuck — customer support is basically non-existent. There is no phone number to call and no real way to speak to a human.
Overall, this felt like a complete waste of time and money. I would strongly recommend avoiding this product and company.
They changed their Global pay per GB plan for the Solis 4g router. 1 gb used to last many months as it was deducting mostly the real data you used. Now, even with no devices connected, you loose at least 50 MB per day! I contacted their Customer Service, they say it's normal and it could consume between 50 and 80 MB per day!! The person offered to send me 1GB for free as a gesture, never received it. 1GB costs 12 usd, they say expiration 99 years, well, if you don't turn it on sure. Will shop elsewhere.
I ordered the Solis Go Hotspot from SIMO a week ago - and I still haven’t received any shipping confirmation, let alone a tracking link!
After multiple chats and follow-up emails, I finally got a support agent to admit that the product hadn’t even shipped yet. But then, a supervisor sent me a generic copy-paste email telling me to “check the tracking link.” There is no tracking link. That’s been the problem all along.
I run live workshops internationally and planned ahead to receive this device in time. I’ve asked multiple times for clarity - and instead got vague replies, empty reassurances, and no actual resolution.
I didn’t ask for a refund. I simply wanted a product I paid for, delivered on time. And I’ve been patient - too patient.
Right now, I don’t trust that this company is able to deliver what they sell - and I hope this review helps others avoid the same runaround.
Consistent connectivity wherever whenever needed
Using Solis 5G
Can use sim for local service provider or topup with SIMO on gadget or online
Brilliant
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