Olivia was very pleasant and knowledgeable. We ended up buying a completely different car that better suited our needs. However the were a number of times that messages were not passed on and callback... Voir plus
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Lisez les avis des autres
Excellent customer service. It made the whole process easy from start to finish. Staff could not have been more helpful.
Staff were all always friendly and helpful, never pushy. Elliott was always happy to answer all our queries regardless how small, even after care has been great. Other Sinclair Group sales teams could... Voir plus
L'entreprise a répondu
Bought my BYD Seal U DM-i early this month, the showroom staffs were really helpful and sorted everything quickly without any hassle. Thank you Maria. Car is brilliant — drives really smooth and quie... Voir plus
À propos de l'entreprise
- Concessionnaire automobile
- Atelier de carrosserie automobile
- Garage automobile
- Vendeur de voitures d'occasion
À propos de Sinclair Group - BYD Swansea
Écrit par l'entreprise
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Coordonnées de contact
Castell Close 3, SA7 9FH, Llansamlet, Wales, Royaume-Uni
- 01792 305444
4,8
Excellent
60 avis
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A répondu à 75 % de ses avis négatifs
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Réponse de Sinclair Group - BYD Swansea
Thank you for sharing your positive experience Monique, our team works hard to make every step of the process as smooth and stress-free as possible. We truly appreciate your kind words and look forward to assisting you again in the future.
Kind regards,
Sinclair Group
Sale completed smoothly with no issues
1 novembre 2025
Réponse de Sinclair Group - BYD Swansea
Thank you for the feedback Anthony, we are so glad to hear that your purchase process was smooth and hassle-free. It was a pleasure serving you.
Kind regards
Sinclair Group
Mr Geraint phillips
Good condition from sinclair group and helpful in seating my car up first rate.
29 octobre 2025
Réponse de Sinclair Group - BYD Swansea
Thank you for your review Geraint. We are delighted that we were able to provide you with a first-rate service. We look forward to seeing you again soon!
Kind regards,
Sinclair Group.
Staff were incredible
Staff were incredible, kept us up to date with the whole process.
Test drive was brilliant and smooth.
16 octobre 2025
Réponse de Sinclair Group - BYD Swansea
We are thrilled to hear that our staff provided exceptional service and made your test drive experience top-notch. Thank you for choosing Sinclair BYD Swansea.
Kind regards,
Sinclair Group
Réponse de Sinclair Group - BYD Swansea
Thank you for your review Andrea, we're glad the team could provide helpful customer service, even when challenges arose. Your satisfaction is our top priority.
Thanks for chosing Sinclair BYD Swansea.
Kind Regards,
Sinclair Group.
Great service
Olivia was very professional throughout the process and has a very good customer service, and as a company, you should be very proud to have her as part of your team. She was always available if any questions arose and answered these very quickly. Maria was available on pick up day and again was very polite and delt with us very professionally
24 septembre 2025
Réponse de Sinclair Group - BYD Swansea
Thank you so much for your kind words! We are so happy to hear that Olivia and Maria provided excellent service during your experience with us. We are proud to have them on our team and will be sure to pass along your feedback. We look forward to providing you with great service in the future!
Kind regards,
Sinclair Group
Amazing service
I highly recommend BYD Swansea! Amazing experience from start to finish. Maria and Martin were superb and made buying my car so exciting!
Honestly one of the best experiences I have had buying a car. Thank you so much!
1 octobre 2025
Réponse de Sinclair Group - BYD Swansea
Thank YOU for choosing BYD Swansea! We're happy to hear that Maria and Martin provided an amazing car-buying experience for you. Our team is dedicated to making each purchase exciting and seamless. See you on the road! 🚗
Kind regards,
Sinclair Group
An extremely helpful and knowledgable…
An extremely helpful and knowledgable team at the Swansea BYD complex. Both pre and after sale services were excellent.
1 octobre 2025
Réponse de Sinclair Group - BYD Swansea
Thank you for the fantastic review! We are thrilled to hear that our team at BYD Swansea provided exceptional service to you. It's our goal to make sure our customers have the best experience, and we appreciate your support!
Kind regards,
Sinclair Group
Very good service
Very good service. The staff at BYD were efficient and helpful. Maria looked after me and kept me informed from my first visit until pick up and has even contacted me since to check how I am getting on.
24 septembre 2025
Réponse de Sinclair Group - BYD Swansea
Hi Shaun,
Thank you for sharing your experience! We’re delighted to hear Maria and the team looked after you so well throughout your journey. It’s great to know she’s stayed in touch - Enjoy your new BYD!
Kind regards,
Sinclair Group
The Service and car
The Service, from the moment I was walk in through the sales room, was greeted by a warm friendly sale staff, I dealt with Maria, she was friendly and knowledgeable about the car that I wanted, anything she didn't know she would find out.
Give me the best deal and all the information that was on offer and was not pushy
From start to finish, she was in constant contact on the progress of car from sale to the day I picked up the car.
Maria also deserve a 5 star rating for an excellent customer service
The car itself - Atto 3 Design is exactly what I needed and packed with enough tech and a high spec that rival any other cars at the most affordable price
21 septembre 2025
Réponse de Sinclair Group - BYD Swansea
Hi there,
Thank you so much for your fantastic feedback! We’re thrilled to hear that Maria provided such excellent support throughout your car-buying journey. It’s great to know she kept you informed every step of the way and helped you find the perfect BYD Atto 3 Design. Enjoy all the tech and features your new car has to offer - we’re sure it will be a brilliant companion!
Kind regards,
Sinclair Group
Starting from the first day of viewing…
Starting from the first day of viewing the selection of BYD cars and then picking up my Atto 3 car the whole experience was made so easy by Maria at BYD Swansea.
3 septembre 2025
Réponse de Sinclair Group - BYD Swansea
Thank you for choosing BYD Swansea and for your kind words about Maria! We are thrilled to hear that your experience with us was easy and enjoyable. We hope you love driving your new BYD ATTO 3.
Kind regards,
Sinclair Group
Réponse de Sinclair Group - BYD Swansea
Thank you for your kind words Craig. It was a pleasure serving you and we hope to see you again soon.
Kind regards,
Sinclair Group
Richard Howells at Sinclair sold me a…
Richard Howells at Sinclair sold me a Range Rover on the 5th September and the service he provided from start to finish was outstanding and the best experience I have ever received from a Land Rover Dealership. He assisted myself to choose the right car and was excellent in every respect, making the experience a seamless and stress free purchase. He certainly is an asset to Sinclair and would recommend anyone to go to him.
5 septembre 2025
Avis spontané
Réponse de Sinclair Group - BYD Swansea
Hi Kay,
Thank you for taking the time to leave such kind feedback! It seems this review has landed on our BYD page by mistake, but we’ll be sure to pass your kind words on to Richard and the Land Rover team. We’re delighted to hear you had such a seamless and positive experience with him - he truly is an asset to the Sinclair Group.
Kind regards,
Sinclair Group
Buying The BYD Seal U DM I
All the staff were very helpful from Olivia who dealt with me initially and who I placed my order with to Elliot and Maria who dealt with the handover.
The car exceeded my expectations its functions were explained well and I felt that if there were any problems, they would be dealt with.
7 septembre 2025
Réponse de Sinclair Group - BYD Swansea
Thank you for your positive feedback Phillip. We're thrilled that our team, especially Olivia, Elliot, and Maria, provided exceptional service and that your car exceeded your expectations. Our goal is always to ensure a smooth purchasing experience and excellent aftersales support. We appreciate your business and hope to assist you again in the future!
Kind regards,
Sinclair Group
Nice and friendly staff
Nice and friendly staff who took me through all the process of part exchanging my car and buying the new car, also took me through the setup and use of a new electric car
7 septembre 2025
Réponse de Sinclair Group - BYD Swansea
Thank you for the positive feedback Andrew! We're delighted to have been a part of your car buying journey and happy to hear our staff provided excellent service. Enjoy your new electric car and let us know if you have any further questions about the setup and use.
Kind regards,
Sinclair Group
Sinclair BYD Swansea great experience and great performance of Mr Elliott.
Great experience from day 1 visit , staff was friendly and cooperative.we had a detailed conversation about the all vehicles or deals on them . Afterwards we booked our test drive on Sinclair byd swansea branch and we met with Mr Elliott . He was a very nice, polite friendly guy & we booked BYD Atto 3 on the same day and for collection next week.
Whole process gone very well and smoothly with the guidance of Elliott . He helped a lot on telephone calls about the signing of all documents and collection of vehicle. I am really impressed with his behaviour.
5 septembre 2025
Réponse de Sinclair Group - BYD Swansea
Thank you for sharing your positive experience with us Tehimina. We are so glad to hear that our BYD team made your car-buying process smooth and enjoyable. We strive to provide excellent service and are thrilled that we were able to assist you throughout the entire process. Thank you for choosing us and we hope you enjoy your new BYD ATTO 3.
Kind regards,
Sinclair Group
Réponse de Sinclair Group - BYD Swansea
Hi Karl,
Thank you for your great feedback! We're really glad to hear you found our staff approachable and helpful — we’ll be sure to share your comments with the team.
Kind regards,
Sinclair Group
A pleasant experience.........
The people I met in the process of me being interested in buying a car to clinching the deal at BYD Swansea made me feel comfortable throughout; they were extremely helpful, very tolerant and made the process easy - no high-pressure salesmanship at all. This is not what I expected in a place selling cars!
20 juillet 2025
Réponse de Sinclair Group - BYD Swansea
Hi Robert,
Thank you for your kind words! We're so pleased to hear that the team at BYD Swansea made the process comfortable and straightforward for you. It’s great to know their approach left a positive impression - we’ll be sure to pass on your feedback.
Kind regards,
Sinclair Group
Amazing service at Swansea BYD
Amazing service at Swansea BYD, Ross was so informative and friendly
2 juillet 2025
Réponse de Sinclair Group - BYD Swansea
Hi there,
Thank you for your kind feedback. We're so pleased to hear you received amazing service and that Ross was informative and friendly throughout your visit.
Kind regards,
Sinclair Group
Excellent
Excellent , welcoming, and cooperative staff, made buying my new car an easy process
8 juillet 2025
Réponse de Sinclair Group - BYD Swansea
Hi Mohammed,
Thank you for your lovely feedback. We're delighted the team made the process of buying your new car so easy and welcoming for you.
Kind regards,
Sinclair Group
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