My vehicle had to go into the garage at Sinclair Group due to a fleet recall issue that needed fixing. I waited whilst the work was completed. They also fixed a tyre pressure warning that had just pop... Voir plus
Établissement
Changer d'établissementJavel Industrial Estate, LD3 0SL Brecon, GB
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Lisez les avis des autres
First time using Sinclair Hay-on-Wye after the theft of my vehicle, and during the whole process ... the staff were incredible - kind, caring and understanding of my situation. Massive shout out to An... Voir plus
L'entreprise a répondu
As always, exceptional customer care at Sinclair Land Rover Hay on Wye. Our Defender was booked in for service & an issue with one of the fobs. Courtesy vehicle, prompt resolution of the fob problem... Voir plus
L'entreprise a répondu
We have been with Sinclair Land Rover Hay on Wye for many years. They are always so helpful and professional. Nothing is too much trouble for them, we cannot fault them . Angus on the service desk... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Atelier de carrosserie automobile
- Garage automobile
- Vendeur de voitures d'occasion
À propos de Sinclair Group - Sinclair Land Rover Hay-On-Wye
Écrit par l'entreprise
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Coordonnées de contact
Javel Industrial Estate, LD3 0SL, Brecon, Royaume-Uni
4,9
Excellent
362 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
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I have no qualms about awarding…
I have no qualms about awarding Sinclair Group a 5* rating. They offer an above average experience and importantly, I trust the workmanship. A seamless and dare I say, pleasant operation where your vehicle is given the best attention, and defects remedied by experienced mechanics. Front of House is good as well and the coffee (reported on before) is superb. All in all a good establishment, which I trust implicitly.
10 juillet 2026
Avis spontané
Réponse de Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hello Mr Pugh. Thank you for your glowing review and for trusting us with your vehicle. We're thrilled to provide a first class experience and ensure your car is in the best hands. Our experienced mechanics are always here to help. And of course, we're happy to know you enjoy our coffee too.
We look forward to seeing you again here at Sinclair Land Rover Hay on Wye.
Great interaction with Spencer Perks
Great interaction with Spencer Perks, very relaxed atmosphere and dealt with my inquiry swiftly.
Some of the vehicles are prices higher than other Land Rover dealerships
2 juillet 2026
Réponse de Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Mike, thank you for taking the time to leave a review, we're thrilled to hear that you had a great interaction with Spencer Perks. Our top priority is providing a comfortable and efficient experience for our customers. We understand that prices may be differ slightly with other Land Rover dealerships, but we try to be as competitive as possible and strive to offer a quality service to match. We hope to see you again in the future.
Please let us know if we can assist with anything now or in the future.
Best wishes from the Sinclair team in Hay on Wye
Always approachable
Always approachable, always good humoured, always able to answer my technical questions, and flexible. Go out of their way to try to accommodate my wishes. I feel valued.
6 juillet 2026
Avis spontané
Réponse de Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hello Mr Whorwood. Thank you for your kind words. We strive to provide exceptional customer service and are delighted to know that you feel valued. It's always a pleasure to work with such appreciative customers like you. Thank you once again and we look forward to seeing you again here at Sinclair Land Rover Hay on Wye.
Despite being an extra 30 minutes away…
Despite being an extra 30 minutes away from other LR dealerships we continue to visit Hay on Wye for its first class service and exemplary personnel in all departments.
Communication is timely, customer focused and reliable.
We are always looked after - drinks etc are always available and offered.
A five star dealership with five star people.
4 juillet 2026
Avis spontané
Réponse de Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Frank, thank you for your kind words and loyalty! We are delighted to hear that our commitment to providing exceptional service and a welcoming atmosphere has made a lasting impression. Your satisfaction is always our top priority and we appreciate your continued support. We look forward to serving you for many more years to come.
Best wishes,
Sinclair Land Rover Hay-on-Wye
Wonderful service as always
Wonderful service as always, never disappointed - will always return
6 juillet 2026
Avis spontané
Réponse de Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hello Vicky. Thank you for your kind words and continued support. We look forward to seeing you again soon her at Sinclair Land Rover Hay on Wye. Our goal is to always provide exceptional service and we're glad to know we've met your expectations.
Best wishes from the team
Adrian the sales person is the reason i…
Adrian the sales person is the reason i purchased the car.
1 juillet 2026
Réponse de Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Gareth, thank you for your kind words. Adrian is an excellent salesperson and we are thrilled he helped you find the perfect car. Enjoy your new vehicle!
Best wishes,
Sinclair Land Rover Hay-on-Wye
Hay on Wye Landrover
Due to an IT glitch my Defender was not booked in for its MOT at Hay On Wye Landrover. However Angus and Yas managed to swap vehicles around and gave me a courtesy car so it could be done. They are second to none for excellent customer service. I have used them a few times now and its well worth the drive. Angus and Yas always go the extra mile and they are a credit to the brand and company.
29 juin 2026
Avis spontané
Réponse de Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Phil, thank you for your review! We apologise for the IT glitch, but we're so glad Angus and Yas were able to provide excellent client service and go the extra mile for you. We appreciate your continued support and look forward to welcoming you back to Sinclair Land Rover Hay On Wye again soon.
Horrendous poor service
As per last two visits the service team were rude and unprofessional!
We asked for them to fix a broken break light and they spent 3 hours bait to look at it and then changed us £125 just to look at it.
We told the service chap that’s not right and was told they don’t look at cars for free
We were buying a new car off them but die to the attitude of service team we will buy elsewhere. A shame as sales manager was professional.
1 juillet 2026
Avis spontané
Réponse de Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Jason,
Thank you for taking the time to leave your feedback. We're sorry to read that your recent experience did not meet your expectations.
We take comments regarding client service seriously and would welcome the opportunity to review the concerns you've raised. Please email your contact details to salesmanager@landrover-hayonwye.co.uk, quoting your review, so a member of our management team can investigate and respond directly.
Kind regards,
Sinclair Land Rover Hay-on-Wye
Professional & Personal Service
This dealership continues to maintain a professional yet personal approach every time.
Nothing was too much trouble, unrushed & friendly.
Not the closest LR outlet to our business but we will continue to come back for the service. Thanks Angus!
Simon
Nexdorf Electrical Control Engineering
1 juin 2026
Avis spontané
Réponse de Sinclair Group - Sinclair Land Rover Hay-On-Wye
Thank you so much for your kind words, Simon! We strive to provide exceptional service to all of our clients, no matter the distance. We truly appreciate your loyalty and look forward to serving you again in the future. Thanks again, Angus and the entire team at Sinclair Land Rover Hay-on-Wye!
First class service with excellent staff
17 juin 2026
Avis spontané
Réponse de Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Michael, thank you so much for taking the time to share your experience! We are thrilled to hear that our team provided you with first class service. We strive to exceed our clients' expectations and your feedback means a lot to us. Thank you for choosing Sinclair Land Rover Hay-on-Wye!
Callum was a very pleasant helpful…
Callum was a very pleasant helpful young man not pushy at all
Karen from Peterchurch
14 juin 2026
Réponse de Sinclair Group - Sinclair Land Rover Hay-On-Wye
Thank you for your kind words, Karen. We're thrilled to hear that Callum provided exceptional service. Our team is dedicated to always being helpful and respectful to our customers. We appreciate your support.
We look forward to seeing you again soon here at Sinclair Land Rover Hay on Wye.
Best wishes from Callum and the team
Professional image …
First class approach from both reception and service department.
Extremely professional in all aspects.
Hot and cold beverages were complimentary.
2 juin 2026
Avis spontané
Réponse de Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Colin, thank you for your kind review. It brings us joy to know that our team at reception and service department provided you with a first-class experience. We strive to be professional and ensure our clients always have access to complimentary beverages. See you again soon!
Best wishes,
Sinclair Land Rover Hay-on-Wye
Very friendly and professional.
Very friendly and professional. We were offered the use of a Defender 110 but opted for a lift into Hay instead. Our driver, Gemma (?) was very pleasant. Nothing seemed too much trouble unlike other Land Rover dealerships I’ve dealt with in the past.
3 juin 2026
Avis spontané
Réponse de Sinclair Group - Sinclair Land Rover Hay-On-Wye
Thank you for your kind review. We are thrilled to hear that you had a pleasant experience with our team and that our service exceeded your expectations. We strive to provide the best customer service possible and we're glad you noticed. Thank you for choosing us at Sinclair Land Rover Hay on Wye.
staff in service Department did 120%…
staff in service Department did 120% to try and help in all aspects , car came back as promised and service was wonderful with a wonderful personal touch .
28 mai 2026
Avis spontané
Réponse de Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hello Mr Jones. Thank you for taking the time to share your positive experience with our Service Department. We are thrilled to hear that our staff went above and beyond to provide you with exceptional service and that your car was returned as promised. We pride ourselves on providing a personalised touch to all of our services, and we are grateful for your kind words. Best wishes from all the team at Sinclair Land Rover Hay on Wye.
Staff always so helpful
Staff always so helpful, nothing is too much trouble for them- recommend the service received 110%
22 mai 2026
Avis spontané
Réponse de Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Tony, thank you so much for your kind words. Our team strives to go above and beyond for our clients and we're happy to hear we exceeded expectations. We appreciate your support and recommendation, it means the world to us!
Best wishes,
Sinclair Land Rover Hay-on-Wye
Always exceptional service
I have dealt with Sinclair in Hay on Wye for nearly 25 years.
Always exceptional service. A fantastic team and I would recommend very highly to all for both their sales, after sales and service teams.
21 mai 2026
Avis spontané
Réponse de Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hello Paul. Thank you so much for your continued support and kind words. Our team at Sinclair in Hay on Wye takes great pride in providing exceptional service to our customers. We truly appreciate your recommendation and look forward to serving you for many more years to come.
Best wishes from all the team at Sinclair Hay on Wye
The friendly no pressure sales…
The friendly no pressure sales personnel Spencer could not have been more helpful and informative
2 mai 2026
Réponse de Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Steve, thank you for taking the time to share your positive experience with Spencer, our team strives to provide excellent service and support to all of our clients. We appreciate your feedback!
Best wishes,
Sinclair Land Rover Hay-on-Wye
Absolutely brilliant
Absolutely brilliant - because I’ve been ill came to the house to collect the car.
Always polite and friendly staff and workshop staff first class.
11 mai 2026
Avis spontané
Réponse de Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Elizabeth, thank you for your kind words. We're happy to provide exceptional service to our clients, even when circumstances like illness arise. Our team strives to always be polite, friendly, and provide five-star service. We appreciate your support!
Best wishes,
Sinclair Land Rover Hay-on-Wye
Very quick professional experience with…
Very quick professional experience with Sinclair Land Rover. Easy company to deal with from start to finish. And I would definitely recommend Hay-on-Wye. The staff are very helpful and nice.
12 mai 2026
Avis spontané
Réponse de Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Melanie, thank you for sharing your positive experience with Sinclair Land Rover Hay-on-Wye! Our team strives to provide exceptional service from beginning to end and we are thrilled to know you had an easy and enjoyable experience. Thank you for recommending us and for your kind words about our staff. We truly appreciate your support!
Best wishes,
Sinclair Land Rover Hay-on-Wye
Defender 90 2026
Just bought my first Defender 90 from Sinclair at Hay-on-wye.
Adrian was extremely knowledgeable and professional.
Throughout the buying process we communicated a lot regarding the spec that I required, nothing was too much trouble. Adrian gave honest advice and inspired my confidence in the purchase.
Fantastic service! Would highly recommend. Also a big thank you to the whole team at Sinclair Hay-on-wye.
7 mai 2026
Réponse de Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Brian, thank you for choosing Sinclair Land Rover Hay-on-wye for your first Defender 90. We're thrilled to hear that Adrian provided excellent service and helped you find the perfect spec. Our team is dedicated to providing five-star service and we're grateful for your recommendation. Happy driving!
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