Bought one q4 and was so impressed by james that I have committed to buying another
I think he could do lessons on being British ! We have been researching for weeks snd got a better deal at a main dealer by a long way !

Once again Johnathan white goes above and beyond, everything you want from a car he tries to accommodate, would highly recommend Sinclair Mercedes

I was very satisfied with the process of exchanging my existing car for a new one

Great service from Martin and Elliott, kept me up to date on the details and delivery and made sure it met my requirements, great service and car

Adam was great made everything so easy

Recently purchased a vehicle and the transaction and collection were flawless. Nice to deal with sales people who were there to help not harass. Thanks .

The attention to detail and service given to us by Nathanial was 5 Star
He us a Credit to your Company

i am happy to buy the car your company all staff members are good and helpful

had great exsperince me and my dad purchased 2 cars from ali will be recomending him to my family

First class service from James Sharpe & Nigel
the delivery driver.

After being pushed too hard for add-ons by another VW dealer, it was such a relief to experience Mike's straight up, responsive communication arranging the lease of our new id Buzz. Everything was great and would definitely use Sinclair Group again thanks!

Rob the sales man was great all the way through the buying process. Even after buying the car he rang me to find out how we where getting on with it

Bought a used car from these people, on agreeing a deal to purchase the car, the dealer retracted on some of the things originally agreed on. So be careful buying from these guys. On the car purchased loving the vehicle.

Friendly and efficient service .. Martin was knowledgeable about the vehicle I was interested in and assisted me with a fair part ex settlement for my current vehicle so enabling me to purchase a new Cupra .. totally happy with all my experience.

Confusion over my home address. I had to complete the finance agreement several times due to errors made by the salesman. I put in my old 300 GLC Mercedes and purchased a new 400 GLC Electric. It seems the documentation wasn't completed correctly / on time as Mercedes finance took £500 out of my bank account for my old vehicle that I had already handed back to Mercedes. The finance customer service told me that the paperwork for my old car wasn't completed on time before I picked up my new car. I've had to sort out the mess myself with the finance company to get my money back.....which I'm still waiting to have returned to my account. I feel I've done most of this work myself to purchase my new mercedes, pity I'm not getting paid for my time.

Definitely Above And Beyond! Adam was a Brilliant Man to supervise the purchase A /Z

For the past 7 years I have been a Sinclair JLR customer, and I have never been let down. My most recent experience, which was over the past 10 days, during the purchase of my new car was absolutely no different, and the customer care has never failed me. Dan, was my sales representative, and from start to finish he was excellent. He demonstrated excellent customer care, from enquiry through to car collection, he was patient, responsive, knowledgable, and charismatic. He was able to deal with my 100 miles an hour pace of chat, and made me feel at ease. When test driving the car, I brought along my husband and newborn baby, and both Dan alongside several other members of staff (a lady who I didn't catch the name of) were super attentive and did not make us feel like we were a burden. Always checking in and offering us beverages during our stay. On collection, I was really taken care of once again, and was collected from the train station, and Dan was able to address all of my queries, show me around the car, and complete the relevant paperwork. Thank you for your patience and service! 5* I love my new Discovery Sport!

Good friendly service. Helpful with all questions

Without doubt the worst experience of customer service I have ever experienced. I purchased a vehicle which wasn’t inexpensive and had numerous issues with the initial purchase. On the day I collected my vehicle the I was totally underwhelmed by the customer service experience.
I bought a brand new car but within two weeks had numerous problems with the computer system and on one occasion the vehicle wouldn’t start at all. Having tried to contact the dealer without success I contacted the sos system. In all fairness the response was positive but I was advised the issue was a ‘software glitch’ Personally I can’t accept this on a brand new vehicle.
Eventually I arranged a meeting with a senior customer service consultant at Mercedes Bridgend. Several issues I’d had with the vehicle were resolved but the totality negative experience I’d encountered with my overall experience weren’t discussed at all. My whole experience of purchasing a Mercedes is extremely negative I won’t ever consider buying this brand in the future. More importantly I will never purchase a car via the Sinclair franchise.