SkinSpaceUK Avis 

Great friendly service from Dee - always explains the process and puts you at ease. Definitely recommend her and the service at Skinspaceuk

Please be aware that I have been mis sold an appointment that doesn’t exist and then when I was told it was a mistake due to technical error (which I understand happens ) I asked for a refund but I seem to be getting the run around . Since yesterday told 3 times someone looking into it and still no confirmation I will receive one . If there genuinely has been a mistake as confirmed more than once then why is no one calling me to resolve it and process the refund. The appointment cost £225.

Details : Yesterday I booked a Hydrafacial with the Fitzrovia branch via their call centre . I spoke to Dee at 2pm who said she worked in the Manchester salon but could make a booking for me. She advised that there was an appointment available at 2pm today. I went into the Fitzrovia salon at approx 3pm to discuss any add ons to the Hydrafacial but they were unaware of my booking and they advised I would need to call the call centre to resolve . I called at 3.11pm and Dee answered and asked to speak to the therapist (using my phone so recorded) . The therapist advised Dee she is not qualified to carry out Hydrafacial and even if she was then my booking would mean she would be double booked. I then spoke to Dee again and advised not a problem as mistakes happen but requested a refund since there actually was no appointment. Dee said she would have a manager call me back. No one called.
This morning I eventually got through to someone at 10.27 who apologised and explained there was a booking error due to changing systems and indeed there had been a mistake and she would look into the refund and call me back. No one has called.
Since yesterday and this morning I have tried to get in touch through various methods to resolve this and get a refund but keep getting told someone looking into it? I clearly have not had the facial I paid for so I am not sure what the hold up is?

I’ve been going here for laser treatments for over a year and Dee always makes me feel comfortable and making sure that my treatments are going well.

I’m writing to express my disappointment with the laser hair removal treatments and the overall service I’ve experienced at your clinic.

Despite attending multiple sessions, including several classified as top-ups, I’ve seen little to no improvement—there is still significant hair growth in the treated areas. The sessions are often completed very quickly, and it’s clear that not all areas are treated thoroughly. This raises serious concerns about the effectiveness and quality of the service provided.

Additionally, I was recently turned away from an appointment for arriving just five minutes late. This felt particularly unfair given that, on multiple occasions, I have been kept waiting 10–15 minutes past my scheduled time without any explanation or apology. The lack of consistency and consideration in how clients are treated is extremely disappointing.

Given the time and financial commitment I’ve made, I expected a far higher standard of care and professionalism. I hope you will take this feedback seriously and respond with a resolution that reflects a genuine commitment to customer satisfaction.

I look forward to hearing from you soon.

I had a terrible experience with SkinspaceUK.

I showed up on time for my appointment, but was left standing outside and not informed until 30 minutes later that the appointment was cancelled. No apology, no proper communication — just complete disregard for my time and money.

I explained my personal situation and the urgency of the treatment, but they offered no real attempt to reschedule — only a slot more than six weeks later, which they claimed was "helping".

They’ve refused to refund me or even cover the transport costs I incurred, hiding behind vague terms and conditions that say nothing about denying refunds in cases where the service isn’t delivered.

Customer service has been evasive and unhelpful throughout. I do not recommend booking with SkinspaceUK — you risk losing your money and being treated with complete indifference if something goes wrong.

Not to mention the shady business with the prices... Every time you go in for your treatment, the beautician bombards you with offers because it's supposedly the last day to get such great discounts — no possible to relax and enjoy treatment!

WANTED A REFUND ITS BEEN ABOUT THREE MONTHS THEY HAVENT GOT BACK TO ME. THE TEAM ON EMAIL SAID THEY WILL GET BACK TO ME IN 28 DAYS AND 2 MONTHS LATER I STILL HAVE NOT GOT A RESPONSE!!!! THE SERVICE IS ABSOLUTELY AWFUL

Vary nice helpful (dee) fast great experience get vary good results and offers I wish do all my treatments with her.

I bought a course of 6 laser treatments in January. Each treatment is meant to be done every 2-4 weeks, but I’ve encountered so many issues with my appointments. My last schedule was cancelled on the day and I was informed the next slot available is in 2 months time. Twice this has happened to me now. Clearly they are overstretched and presumably inundated with groupon appointments, but they should prioritise existing clients. All they seem to care about is upselling courses. Once they have your money you’ll struggle to get treatment.

Sorry, how can you operate like this? I wish I never bothered with this salon

Hello! I would like to share my opinion about the salon. I will start with the reception which has professional, nice and smiling customer service. Now I will move on to the treatments. I recommend Mrs. Halina. Professional and precise in performing treatments. Taking care of every detail!!

Dee at Skinspace is the liveliest, most thorough and gentlest specialist I've been to. Very welcoming, friendly and encouraging. I'd recommend her to anyone.

Dee is so friendly and knows her job well. Always makes me feel at ease. Punctual and efficient. Definitely would recommend SkinSpace as the place to go for all laser needs.

What a ray of sunshine Dee is!! So impressed with my treatments, it is making such a difference. Can not recommend this place enough 🌻

I have been trying to book an appointment for over a month, no ones replies. I want a refund for my remaining sessions asap so i can go elswhere as the service isnt what it should be. I ended up with severe burn marks aswell from last sessions. No one picks up on any of the numbers shown on the website.

I have had over 18 sessions of laser hair removal since 2023 and have only been treated with the correct laser setting for my last 2-3 sessions. All previous sessions were treatments on incorrect settings which were doing nothing for my hair but instead gave my cystic acne and further hair issues. I was shaving twice weekly and telling the staff in my sessions that I am concerned why the hair growth is far worse than it was when I started laser and it was not noticed. Everything was ‘hormonal’ to the staff treating me. I ended up taking consultations with dermatologists and taking prescribed medication for acne and my hormones yet there was no change in my cystic acne as the cause was not internal but actual the laser I was being treated with.

I took a break for a few months from laser and my acne calmed down. When I went back to my sessions and explained AGAIN what has been happening, I was told there is definitely no issue with the laser treatments.

On one occasion when I mentioned how upsetting my skin and acne scars were in a laser removal session, I was offered a hydrafacial. A hydrafacial immediately after my laser treatment? I obviously said no.

I then went on to be treated by the incorrect laser setting for a further few sessions until the staff changed.

When the staff changed and I met with 2 different therapists. Both went and check my records and advised I was being treated on a different laser to the one that I should have been treated on. They finally corrected the laser settings and my hair growth has calmed down and I am no longer reacting to the treatments so badly.

However, I am not sure why my settings were changed? Why was I not notified they were being changed? Who asked them to change them?

The therapist who now treats me is amazing and offered me a big discount to buy a further 6 sessions. Whilst I am grateful to her, I will not be buying more sessions.

I will be expecting a refund for my sessions that have been wasted and damaging to my skin/hair and mental health over the past 2 years. Not to forget the amount of time I have spent trying to find a fix for my ‘skin condition’ when reality there I nothing wrong with my skin but rather the treatments themselves.

I have written emails to skinspaceUK and mentioned this situation on many occasions during my appointments, yet no one is providing an answer and the manager never seems to be around when I ask for her during my appointments.

It is so unprofessional that my personal treatment was changed and I was not made aware nor was this major mistake picked up on. I have been paying for a treatment that is not right for me and was never considered as right for me in my initial consultation. Yet now that I am being treated with the originally recommended laser/ setting, all is normal.

The staff is very friendly and professional. Especial thanks to Dee, she has been amazing throughout my care in the clinic and made me comfortable, she is very dedicated and attentive!

The girls here have made me feel so comfortable and have done such a great job with my laser. Massive thanks to D, she’s a star!!!

Had my patch test with Dee and she walked me through everything very thoroughly and was really friendly professional and warm. I trust her to carry out my treatments and am looking forward to the results!

I was always really nervous having laser with darker skin tone but since having it done with D she makes me feel really comfortable. Highly recommend to anyone whose not has it done before

Dee was amazing, really friendly and chatty, made me feel really comfortable. They're lucky to have her.

BEWARE of false and misleading information. Make sure you do thorough research and DO NOT rely on their word. I’ve just wasted £900 for ZERO results. Read ALL of the small print. The treatment is NOT guaranteed to work and the have a NO REFUND policy. This in itself proves they are not confident in their treatments.

See edit below.
Trustpilot System (Trustpilot Content Integrity)
7 Mar 2025, 16:32 GMT

Hi again,

We’re just following up about your review which was flagged for containing defamatory content.

The decision
Good news — we’ve assessed the content flagged by the business, and determined that it’s not defamatory. Therefore, we’ve put your review back online.