Skip Hire Network Avis 216

TrustScore 2.5 sur 5

2,4

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Lisez les avis des autres

Noté 1 sur 5 étoiles

At the beginning I was still hoping to receive a standard service despite of all the negative reviews. I believed there must have been a improvement on the service for customers attractions. Surp... Voir plus

Noté 1 sur 5 étoiles

Made two separate enquiries and given competitive quotes but they can't fulfil them. Nobody phones you back!!! DON'T WASTE YOUR TIME EVEN LOOKING AT THEIR WEBSITE!!

Noté 2 sur 5 étoiles

Skip booked for morning delivery. Did not arrive until after 3.30pm Full day of workmen standing around waiting. My full day assigned to clearing wasted. No return phone call as promised.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

very fast and efficient transaction. however very disappointed on the amount of restrictions placed on us especially undertaking a house clearance. Ended up having to do a tip run and a garden clearan... Voir plus

À propos de l'entreprise

  1. Services publics & locaux

Écrit par l'entreprise

Looking for a great price for skip, wherever you are in the UK? Skip Hire Network offer domestic and business customers the opportunity to hire a skip regardless of your UK location. We offer skips of various sizes and ethically manage most waste types with particular focus on diversion from landfill and maximum recycle rates. In addition, you will be helping support Recycling Lives charity, a social enterprise tackling homelessness, offender rehabilitation and working with FareShare to reduce food poverty.


Coordonnées de contact

2,4

Bas

TrustScore 2.5 sur 5

216 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 5 sur 5 étoiles

Recommended!

Unlike many skip companies these guys were fantastic to deal with - very professional and helpful throughout. They were unable to source the size we wanted at first, so offered us the next size up for a nominal fee, which was delivered on the promised date and collected on a Saturday after I contacted them on Thursday afternoon to say it was ready for collection. Having heard so many stories of full skips taking ages to be collected these guys are a revelation! Thoroughly recommended!

7 août 2017
Avis spontané
Noté 5 sur 5 étoiles

Great, no hassle service which helps others too.

The skip arrived in the time frame given and the driver contacted me via phone when he was 30 minutes away.
Both drivers (delivery and collection) were polite and helpful and took great care when moving and unloading/loading the skip onto their truck.
Thanks to the information on the website I was able to make an informed decision regarding the size of skip I'd need and it was perfect for the job we were doing.

5 mai 2017
Avis spontané
Noté 4 sur 5 étoiles

Skip Hire

Skip arrived as requested and was collected promptly. Wish it could be a bit cheaper though!

16 mars 2017
Avis spontané
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Réponse de Skip Hire Network

Thank you for taking the time to leave this review. We strive to offer the very best price and service to all our customers, we are so happy to hear you have had a good experience with us!

Kind regards,
The Skip Hire Network team

Noté 5 sur 5 étoiles

Easy and fast

Came on time and was collected promptly - no issues and would use again
Thank you

16 mars 2017
Avis spontané
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Réponse de Skip Hire Network

Thank you for taking the time to leave this review. We are so happy to hear you have had a great experience with us!
Kind regards,
The Skip Hire Network team

Noté 2 sur 5 étoiles

Friendly staff but not happy with out come

I did a quote online waited 2-3 days for a call back verry friendly staff but the price had jumped from a good price to a extremely stupid price because I didn't live close to my city .I am not happy as I have limited time to do this job and I now have to a get a skip asap and possibly pay double because there maps can't tell the difference between Aberdeen and peterhead postcodes

7 mars 2017
Avis spontané
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Réponse de Skip Hire Network

Hi Lewis,
We’re sorry you didn’t get the price you’d hoped for. Prices are based on a number of factors, including location and proximity to our partners.
Our team respond promptly to enquiries, during normal working hours (Mon-Fri). We’re sorry you experienced some delay having made your enquiry just before the weekend.
If you do choose to go through with your booking our friendly and professional staff will be happy to help.
Kind regards,
The Skip Hire Network team

Noté 5 sur 5 étoiles

Fantastic service - Definitely recommend

I recently ordered a skip through skip hire network. I completed an enquiry form online and within the hour I received a call off a very friendly gentleman. He was very helpful, I was asked for a few more details and within 30 minutes I received a call back from him and my skip was booked in for delivery. I paid over the phone which was quick and easy and I was able to get the skip on the specific date I asked for. The driver on delivery of my skip was very friendly (he even called me when he was on his way). I called Skip Hire Network back the week after, once my skip was ready for collection. Once again I was very impressed with the helpfulness I received from the lady who answered the telephone. My skip has now been collected and I will definitely be using this service again.

23 février 2017
Avis spontané
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Réponse de Skip Hire Network

Thank you for taking the time to leave this review. We are so happy to hear you have had a great experience with us! Do you know the ladies name who you spoke to as we would like to formally recognise her great service.

Have a great day, from us all here at SkipHireNetwork.

Noté 1 sur 5 étoiles

Extremely Poor and Unprofessional Service

We booked the hire for the school, and there was no communication made for the collection, randomly they came for collection.
No information was provided while booking the service
All staff need training.
Unprofessional and very poor communication

30 janvier 2017
Avis spontané
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Réponse de Skip Hire Network

Good morning,

We are very sorry to hear you had an unsatisfactory service.

We understand you were seeking to book a skip for a school, meaning you were able only to pay by cheque. Our team agreed the booking on the basis that a collection could only be taken upon receipt of the cheque.
As a result, despite your calling to book the collection for the Monday, we were unable to process this until the following day, at which time this was actioned by our service provider - it is detailed in our Terms & Conditions that we cannot guarantee a specific time.
On collection, site access was blocked, thus, a wasted journey fee - as outlined in our Terms & Conditions - was charged.

We have spoken with the team and agreed that calling customers on receipt of cheques or before any action is made, is more agreeable for all parties and as such we are looking to change practice.
I hope this clears up any misunderstanding and you are satisfied that we are taking steps to prevent future problems like this.

We have now agreed to waive the wasted journey fee for you, in this instance, understanding you were bound by your school's payment parameters and that we can improve our service in relation to receipt of cheques.

Kind regards,
Skip Hire Network team

Noté 2 sur 5 étoiles

Outrageous- poor customer treatment. I was charged extra for a mistake by internal staff

I booked a skip and pre-booked a collection. Due to bad weather we couldn't fill the skip so I immediately cancelled collection with a number on the delivery slip. All was fine, or so I thought. The collection job had been cancelled- however a Skip Hire Network called the skip company and rebooked my collection. Of course it was a wasted journey because the skip was still being use. Skip Hire Network then charged me for the 'wasted journey' charge. Which was not my fault. After some back and forth they agreed to charge me half. I am not happy with this- but they refused to book a collection until my penalty payment is received. Horrendous treatment given I did nothing wrong.

14 novembre 2016
Avis spontané
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Réponse de Skip Hire Network

Good Afternoon Andrea, I have fully investigated your complaint and would welcome the opportunity to discuss this further with you. I have left you a voicemail on your mobile with my contact details. Hope to hear from you soon. Kind Regards, Carrie

Noté 1 sur 5 étoiles

Skip hire to school premises

On delivery, driver had to be stopped and admonished for driving too fast and too close to my van (1" away!).
On first collection attempt, driver claimed skip was overloaded, was told I was on way to remedy situation and would soon arrive but chose to leave site when I was approx 5 mins away. Obvious delay in communication by having to relay through a third party. I was then charged a "wasted journey" fee of £50, paid over the phone by card and asked for but was refused a transaction reference number. Was told would receive receipt/invoice (legal requirement!) by email....still waiting for it.
To be fair, the driver who actually collected the skip was a very nice chap. That gives this review one star.
Will neither use again nor recommend. Will stick to local companies. Communication is direct and they are cheaper.

11 novembre 2016
Avis spontané
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Réponse de Skip Hire Network

Good Afternoon Andy, I have emailed you with my contact number so i can discuss this further with you. Kind Regards, Carrie.

Noté 5 sur 5 étoiles

Great service

Got a large skip from Recycling Lives with no troubles or issues. Wooden planks were placed to protect our drive and the skip was just what we needed.

Excellent all round service

26 août 2016
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Skip arrived when expected and was placed on to my driveway with care and consideration (on to wooden planks to avoid damage). It was collected at my convenience. A stress free experience.

2 août 2015
Avis spontané

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