Umar at the Sky store on Glasgow's Buchanan Street was excellent in his service and in his explanation of what was available to us. We were previously Sky Q customers and were with Sky throughout... Voir plus
Établissement
Changer d'établissementSky Shop, Unit B, Trinity Shopping Centre, 249 Buchanan street, G1 2NG Glasgow, GB
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Lisez les avis des autres
This repair has been going on since last year and is still not resolved !my Son (William Crawford) been dealing with you (as I am dull of hearing) but I have had enough!! Back to you for some decent S... Voir plus
L'entreprise a répondu
In regards to what you have already been told you owe me recompense for several months of failure to provide a suitable service and until such time you do I'm well within my right to withold the broad... Voir plus
L'entreprise a répondu
After three calls to virgin customer service to change an esim to a physical sim, 3 cards later, I was left with no mobile access other than for emergency calls. I then made an appointment with Sky. A... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Coordonnées de contact
Sky Shop, Unit B, Trinity Shopping Centre, 249 Buchanan street, G1 2NG, Glasgow, Royaume-Uni
- 01413 321590
4,2
Bien
38 avis
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Les gens ont aussi consulté
Again cud give 1 star agent amber and…
Again cud give 1 star agent amber and all the rest dont care about customers she reade from transcript sauing brsk having problems with sky hard wired well when was with ee never had problem they love to cuase u emense stress and blame other providers and u guys say u wanna help disgusting shud close down so stressed out hair falling out and wont replace box but have to others and replaced the 1 before so now ganna leave it and let major problem happen also engineer will speak to sky Lets see what other excuse they come out with
15 avril 2026
Avis spontané
Réponse de Sky - 249 Buchanan Street, Glasgow
Hi Billy,
Thank you for taking the time to leave a review. I’m really sorry to hear how stressful this situation has been for you. It’s clear that you’re extremely frustrated, and this isn’t how we want any customer to feel.
I’m sorry if you felt that your concerns weren’t being listened to or that the support you received was scripted rather than focused on resolving the issue. When problems occur with broadband or equipment, our teams do need to complete checks and troubleshooting first, as replacing equipment doesn’t always resolve the fault, especially where wiring, setup, or external factors may be involved. That said, this should always be explained clearly and handled with care and understanding.
We never want customers to feel blamed, dismissed, or left under this level of stress, and I’m sorry that this has been your experience. Your feedback is important, and we’d really like the chance to review what’s happened, especially ahead of any engineer visit, to make sure you’re getting the right support and next steps.
If you’re willing, please contact our social media support teams, who can look into this with you:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thank you again for raising your concerns. We’re sorry for the distress this has caused and appreciate you bringing it to our attention. Thanks, Becca.
Sky only won't the sale they have no…
Sky only won't the sale they have no after sale care have been waiting for an ethanet cable a week was on the phone trying to make a complaint and get my Internet up and running I'm still waiting
3 avril 2026
Avis spontané
Réponse de Sky - 249 Buchanan Street, Glasgow
Hi Tony,
I’m sorry you’ve been left waiting and haven’t had the support you needed to get your broadband up and running. That’s not the experience we want for our customers.
If you need more support, we're here to help out. You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks,
Lauren
I was speaking on the telephone with…
I was speaking on the telephone with one of your staff and was absolutely brilliant, nothing was to much trouble, he was so polite and friendly explaining everything I wanted to know a credit to sky.
26 mars 2026
Avis spontané
Maisie was very helpful and efficient…
Maisie was very helpful and efficient and me out with a SIM only deal
21 mars 2026
Avis spontané
This repair has been going on since…
This repair has been going on since last year and is still not resolved !my Son (William Crawford) been dealing with you (as I am dull of hearing) but I have had enough!! Back to you for some decent Service Eleanor Kyle
6 mars 2026
Avis spontané
Réponse de Sky - 249 Buchanan Street, Glasgow
Hi there Eleanor,
I’m really sorry to read about how disappointing your experience has been. The frustration you describe around the app, the website and the lack of a clear schedule is completely understandable. We’d appreciate the chance to look into the issues you’ve raised and understand where things have gone wrong for you so we can work on putting them right.
You can get in touch with us by using these links:
· 📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
· 📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Pearl
Sky is good I like it that I can speak…
Sky is good I like it that I can speak to a human
3 mars 2026
Avis spontané
Excellent service from start to finish
Excellent service from start to finish. Easy setup, reliable connection, and helpful customer support. Very happy with Sky!
28 février 2026
Avis spontané
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