Very disappointed with the service I received at the Sky shop in St James Centre, Edinburgh. When I entered the store, none of the staff acknowledged me or even looked up. After standing wa... Voir plus
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Changer d'établissementSky Shop, St James Centre, Edinburgh, Sky Shop, SU1.17, EH1 3SR Edinburgh, GB
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Cameron has been very helpful in explaining all the broadband details, packages, what is good for us. She has been very efficient in setting up our account and getting us the fastest delivery as well... Voir plus
I needed a new phone and the staff at sky helped so much in helping me understand what phon would be best for me and the knowledge they had was amazing on the phones they sold. The whole process was d... Voir plus
I can't get through to a person on Sky and I have problems with my account. I don't really wish to put all the details on here but I can't get help and I'm being over charged from 1st April 2026. It's... Voir plus
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Écrit par l'entreprise
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Coordonnées de contact
Sky Shop, St James Centre, Edinburgh, Sky Shop, SU1.17, EH1 3SR, Edinburgh, Royaume-Uni
- 01315 464890
4,2
Bien
16 avis
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Mark was so friendly professional and informative when I arrived into store on Friday 5th June he was helpfulnregardibg all broadband options and sim deals understanding as I'm not technically minded
Mark was so friendly professional and informative when I arrived into store on Friday 5th June he was helpfulnregardibg all broadband options
6 juin 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Very disappointed with the service I…
Very disappointed with the service I received at the Sky shop in St James Centre, Edinburgh.
When I entered the store, none of the staff acknowledged me or even looked up. After standing waiting, the staff then seemed unable to decide who was actually going to serve me.
I only visited the store because a Sky engineer, who had recently reconnected my services after I moved house, advised me that I would get a better deal in-store than over the phone. However, when I asked about deals and available services, I was simply told that the call centre would be able to help me better.
I also asked about taking a streaming box home with me, as the engineer had told me the shop stocked them, but the staff said they do not carry them.
After spending an hour on the bus to get there, I explained that the visit had been a waste of time and that the service had been unhelpful. The response I received was “What do you want me to do?” along with a shrug of the shoulders.
This level of customer service was unacceptable and has left me seriously considering cancelling my Sky subscription altogether.
26 mai 2026
Avis spontané
Réponse de Sky - Edinburgh St James Centre, Edinburgh
Hi Jonathan. Thank you for taking the time to share your experience. I’m really sorry to read about your visit to our St James Centre store, particularly as you’d made the effort to travel there expecting support and clarity. I completely understand how disappointing this must have felt.
What you’ve described around the lack of acknowledgement and unclear support isn’t the level of service I’d expect, and I appreciate you bringing this to our attention.
Please get in touch using the contact options below, if you'd like to discuss this further:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us. Thanks, Danielle
Great experience in the sky shop
Great experience in the sky shop, highly recommend Greig, thank you!
8 mai 2026
Avis spontané
Lisa today was great and helped us to…
Lisa today was great and helped us to set up our SKY TV. Great service and very friendly!
30 avril 2026
Avis spontané
It was a great experience i visited…
It was a great experience i visited last week at this store. A greatful customer services. Sean dealing was really great and helpful. Highly recommended.
18 avril 2026
Avis spontané
It was great cameron was helpful.
26 avril 2026
Avis spontané
Cameron was super helpful in the sky…
Cameron was super helpful in the sky store in Edinburgh at at James .!
He explained everything very quickly and clearly and it was an amazing deal as a sky customer .
Thank you
Maria 😊
18 avril 2026
Avis spontané
Great experience with Cameron in the St…
Great experience with Cameron in the St James Edinburgh branch. He sorted new our contract quickly and provided all the information we needed to make a decision. Thank you.
7 avril 2026
Avis spontané
I can't get through to a person on Sky…
I can't get through to a person on Sky and I have problems with my account. I don't really wish to put all the details on here but I can't get help and I'm being over charged from 1st April 2026. It's like an April Fools bad joke. Do Sky employ people ?
25 mars 2026
Avis spontané
Réponse de Sky - Edinburgh St James Centre, Edinburgh
Hello, Vikki. Thank you for taking the time to share this with us. We’re really sorry to hear how difficult it has been for you to reach someone and get support with your account. That’s the last experience we want anyone to have, especially when you’re worried about being overcharged.
We completely understand that you don’t want to post personal details publicly. If you’re willing, please reach out to us .
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Matt
popped into Sky store to enquire about…
popped into Sky store to enquire about Sky glass to. Was met by Carl who explained the TV options and specs. Very informative and excellent service. Thanks Carl .
16 mars 2026
Avis spontané
Cameron
Cameron is the one who served us. She is very kind and polite serving us who provided lots of information and details of the broadband. She is the one for you if you need WiFi or any kind service.
13 mars 2026
Avis spontané
Cameron has been very helpful in…
Cameron has been very helpful in explaining all the broadband details, packages, what is good for us. She has been very efficient in setting up our account and getting us the fastest delivery as well as setup. Great Service! Cheers!
13 mars 2026
Avis spontané
I just wanted to say a big thank you to…
I just wanted to say a big thank you to Lisa for being so kind and helpful. She took the time to explain everything clearly and made sure I understood each step, which I really appreciated. Her patience and friendly attitude made the whole experience much easier and more comfortable. Great customer service — thanks again, Lisa!
10 mars 2026
Avis spontané
I needed a new phone and the staff at…
I needed a new phone and the staff at sky helped so much in helping me understand what phon would be best for me and the knowledge they had was amazing on the phones they sold. The whole process was delightful and easy going. I would totally recommend people to come here.
8 mars 2026
Avis spontané
Outstanding level of service from the…
Outstanding level of service from the Edinburgh team
27 février 2026
Avis spontané
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