Sky - Elmsleigh Shopping Centre, Staines Avis 

18
TrustScore 4.5 sur 5

4,3

Elmsleigh Shopping Centre, 62 South Street, TW18 4QF Staines, Middlesex, GB


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Lisez les avis des autres

Noté 1 sur 5 étoiles

We have recently been looking to change our provider for TV Broadband and mobile phones to consolidate and reduce costs. After looking at several options we decided as a family to go with SKY at their... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Spoke with Asim and Warsame who were so knowledgeable and saved me on my current provider! Highly recommend them.

Noté 5 sur 5 étoiles

I have been served by Mihai and Arek and have received a very good service and advice. They have by given me the best deals for broadband, TVs & Mobiles. Highly recommended 👌

Noté 1 sur 5 étoiles

Not happy with sky I tried to buy new phone they didn’t gave me response

L'entreprise a répondu


À propos de l'entreprise

  1. Entreprise de télécommunications

Écrit par l'entreprise

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.


Coordonnées de contact

  • Elmsleigh Shopping Centre, 62 South Street, TW18 4QF, Staines, Middlesex, Royaume-Uni

  • 01784 458922

4,3

Excellent

TrustScore 4.5 sur 5

18 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,3

Tous les avis

(18)

10 453 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service by Ali

Great service by Ali. Quick, efficient, friendly with no hard selling. All sorted and transferred from VM in 20 minutes.

10 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Changing TV ?Broad band & Mobile hell

We have recently been looking to change our provider for TV Broadband and mobile phones to consolidate and reduce costs. After looking at several options we decided as a family to go with SKY at their Staines stall/site . There are four of us in the family and we wanted the above bundle to include four phones. Although the TV and broadband were ok we could only put three of the four phones on the one account (although this was supposed to be ok). That being said the sales person was very helpful and was doing their best to get this through for us by adding a second account. This is were a computer glitch appeared and several hours over multiple day has ensued not to mention an upfront cost for each account . Whilst trying to sort this our we have spoken to several Sky customer services departments and the sales person has spoken to the head office and I can not fault his dedication or service level. However, despite his effort we keep being told it is a computer error and that they will send a different link to resolve the issue. Unfortunately this was always the same link with the same result ( the definition of insanity as I believe its said). I have now left this with our helpful sales person in Staines to try to resolve. The issue here is not the product or the customer service but when this went wrong nobody in authority seem to know or care how this could be resolved and as a NEW customer that is utilising a lot of their services it dose not sit well with me

23 mai 2026
Avis spontané
Logo de Sky - Elmsleigh Shopping Centre, Staines

Réponse de Sky - Elmsleigh Shopping Centre, Staines

Hello Nigel,

Thank you for your feedback .I'm really pleased to hear the support from our Staines colleague stood out—they clearly went above and beyond to help.

I'm sorry, however, for the frustration caused by the technical issues and repeated errors when setting up your accounts. We understand how disappointing this is, especially as a new customer, and this isn’t the experience we aim to provide.

If you need more support, we're here to help out. You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks,
Lauren

Noté 5 sur 5 étoiles

Mihai was a STAR!

Great experience with this Sky branch. Bought a phone and everything was smooth from start to finish. The customer service was especially impressive - friendly, responsive, and really helpful throughout. Would definitely recommend and shop here again.

21 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

I had a fantastic experience with Sky…

I had a fantastic experience with Sky today, thanks to AREK. He was incredibly helpful, friendly, and professional throughout the whole process. He took the time to explain everything clearly and helped me find a great deal on my broadband and TV package.

Nothing felt rushed, and he made sure I was completely happy with my choice. It’s rare to get such excellent customer service these days, but AREK really went above and beyond.

Thank you, AREK — you made my day! Highly recommended.

30 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Arek was fantastic

Arek was fantastic! He is very professional and he knew all the answers to our questions. I recommend Arek with all my heart!

12 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Not happy with sky I tried to buy new…

Not happy with sky I tried to buy new phone they didn’t gave me response

28 février 2026
Avis spontané
Logo de Sky - Elmsleigh Shopping Centre, Staines

Réponse de Sky - Elmsleigh Shopping Centre, Staines

Hi Kirti. Thanks for getting in touch, and I’m really sorry to read you didn’t receive a response when you tried to buy a new phone. I completely understand how frustrating that must feel.
I’d like to check what happened and make sure I can get this sorted for you.

If you still need some assistance, you can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Danielle

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