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Sky - Golden Square Shopping Centre, Warrington Avis 

14
•
TrustScore 4.5 sur 5

4,3

Entreprise de télécommunications
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Établissement

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Golden Square Shopping centre, 27 Old Mkt Pl, WA1 1QB Warrington, GB

•
01925 502747

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Lisez les avis des autres

Noté 4 sur 5 étoiles

Lynn was brilliant - really quick and efficient- kind and chatty - explained everything simply and tried to help with all sky packages. Three mobiles sorted and broadband as well

Noté 5 sur 5 étoiles

Mark was very helpful and we felt the need to do this review for him! I highly recommend sky in warrington with their fabulous offers!

Noté 1 sur 5 étoiles

I have had one of the worst customer experiences of my life dealing with Sky over the past three years. My monthly payments were increased multiple times (more than five occasions) without any c... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent service from Dale once again, having been twice Dale has been polite and courteous and solved the issues

À propos de l'entreprise

  1. Entreprise de télécommunications

Écrit par l'entreprise

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.

Coordonnées de contact

  • Golden Square Shopping centre, 27 Old Mkt Pl, WA1 1QB, Warrington, Royaume-Uni

  • 01925 502747

4,3

Excellent

TrustScore 4.5 sur 5

14 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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4,3

Tous les avis

(14)

10 388 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

Lynn was brilliant

Lynn was brilliant - really quick and efficient- kind and chatty - explained everything simply and tried to help with all sky packages. Three mobiles sorted and broadband as well

13 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Great customer service

Lynne was extremely helpful, friendly and knowledgeable, she saved us money and gave some good advice on broadband and phone packages.

26 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

The worst experience of my life!

I have had one of the worst customer experiences of my life dealing with Sky over the past three years.
My monthly payments were increased multiple times (more than five occasions) without any clear or prior notification. These increases were applied automatically via direct debit, despite my understanding that I had agreed to a fixed-term contract, aside from standard inflation adjustments.
When I raised concerns, my issues were repeatedly logged as “queries” rather than formal complaints, which significantly delayed any proper investigation. On one occasion, I was even told by a supervisor that my complaint would be escalated to a resolution team with a response expected within 6–8 weeks — however, no response was ever received.
I also had a concerning experience with Sky sales representatives in a shopping centre, who informed me that certain deals had not been disclosed to me and suggested cancelling my contract and opening a new one under my wife’s name. I found this advice highly inappropriate and misleading, and it raised serious concerns about the company’s sales practices.
Due to the ongoing billing issues, I eventually stopped payments, at which point my account was restricted and I was unable to contact Sky support, as all communication channels redirected me to payment demands. This left me effectively blocked from resolving the issue.
Despite escalating the matter and following the proper complaints process, Sky concluded that there was no fault on their side and required full payment, including the threat of debt collection (if the payment is not received). I paid the amount under pressure to avoid further consequences.
Overall, this experience reflects a lack of transparency, poor complaint handling, and inadequate customer support. I would strongly advise others to carefully monitor their billing and be cautious when entering into contract with Sky!

10 avril 2026
Avis spontané
Logo de Sky - Golden Square Shopping Centre, Warrington

Réponse de Sky - Golden Square Shopping Centre, Warrington

Hello, Beleiu. Thank you for taking the time to share such a detailed account of your experience. We are very sorry to hear how difficult and frustrating the past three years have been for you, and we understand why you feel let down. What you describe falls far short of the level of clarity, support and care we aim to provide.

We appreciate you outlining the issues around billing changes, the way your concerns were recorded, and the delays in progressing your complaint. Being left without clear communication or a timely resolution is unacceptable, and we recognise how distressing it must have been to feel blocked from support when your account became restricted.

We would like the opportunity to review your case in full and ensure your concerns are properly addressed. If you are willing, please contact us.

You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Matt

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