ATTENZIONE A SCEGLIERE SKY WIFI PERCHE' TI VENDONO LA FIBRA MA LA NAVIGAZIONE E' LENTISSIMA E SE RECLAMI COME HO FATTO NON TI RISPONDONO. faccio presente siccome sky ha tanti indirizzi o scelto il lo... Voir plus
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Changer d'établissementStratford Place 2, Westfield Stratford City - Lower Level, Olympic Park, E20 1EJ London, England, GB
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Surinder was lovely and kind and helpful she explained everything fully. I would recommend people to visit her in Romford or Stratford centre five stars for her
Thank you Sri for ordering iphone 18 pro max, your so prefect that order taking was so quick and within minutes it's done. Thank you and expecting the phone to delever soon. Giod luck sri anna
I’ve been a Sky customer since the early 90’s through every iteration of their satellite TV products. So I’m used to the annual charade of getting the letter with a proposed massive price increase... Voir plus
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Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Coordonnées de contact
Stratford Place 2, Westfield Stratford City - Lower Level, Olympic Park, E20 1EJ, London, England, Royaume-Uni
- 020 8555 4291
4,7
Excellent
84 avis
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Les gens ont aussi consulté
Surinder gave excellent service very…
Surinder gave excellent service very happy with my new phone
24 février 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Lies, terrible customer care and overpriced services
I’ve been a Sky customer since the early 90’s through every iteration of their satellite TV products. So I’m used to the annual charade of getting the letter with a proposed massive price increase, then the telephone negotiations, being passed to a manager for a “special” one time only deal, attempted to be sold products and services I don’t want, then being passed to another department and finally having to start the disconnection process before being given a price with a marginal increase on what I was paying the year before.
But this time Sky have lost a 30+ year customer as after going through this whole process and agreeing a price that was acceptable, the actual price they are charging is different and they refuse to honour the quoted price.
Sky you are an absolute disgrace.
18 février 2026
Avis spontané
Réponse de Sky - Hub Westfield Stratford, London
Thank you for taking the time to share your experience, and I’m genuinely sorry that after more than 30 years with Sky, things have ended this way. You should never have to go through such a long and frustrating negotiation process each year, and it’s completely understandable that you expected the price you agreed on to be honoured without any surprises.
Being quoted one price and then charged another is unacceptable, and I can see why this has caused such a loss of trust, especially after decades of loyalty. You deserved clear communication, consistency, and respect for the time you’ve spent as a customer.
Your feedback highlights an important issue, and it will be passed on to the relevant teams so we can look at how these conversations and price agreements are handled.
If there’s anything still outstanding or you'd like us to review the agreed price again, please get in touch, we’d like the opportunity to put things right.
Thank you again for your many years with us, and I’m truly sorry it ended on this note.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks, Norelle
Connecting with Netflix
Excellent customer service and additional information
16 février 2026
Avis spontané
Surinder at Sky Retail
Surinder at Sky Retail
was very helpful and understanding with my elderly mother who had forgotten her security login details and want to change her subscription
16 février 2026
Avis spontané
Great Customer Service by SRI
11 février 2026
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Thank you Sri anna for your support and…
Thank you Sri anna for your support and guidance..
11 février 2026
Avis spontané
The sales advisor JC was very good his…
The sales advisor JC was very good his communication was very nice
9 février 2026
Avis spontané
It was really great meeting with JC
It was really great meeting with JC. He is a very nice guy and service was awesome.
4 février 2026
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Excellent customer service by JC today…
Excellent customer service by JC today at sky outlet… We came to buy one mobile phone but got so much satisfied and purchased 2….Very kind and helpful person…. Keep up the good work JC😊
3 février 2026
Avis spontané
David was fantastic today with the sky…
David was fantastic today with the sky service,
Happy with everything today
3 février 2026
Avis spontané
Really friendly service from JC
Really friendly service from JC. He helped me a lot. I came to get contract for SKY TV. I think this is really good offer for TV. I recommend SKY to everyone,come and see JC. For sure he will help you.
2 février 2026
Avis spontané
Mr.Shree is so helpful
Mr.Shree is so helpful, apart from not being able to purchase a phone I've had a really good company from Mr.Shree. Would recommend him if you want to vent something. Mr.Shree >>>>> Therapist.
2 février 2026
Avis spontané
Sri is very good and he has very good…
Sri is very good and he has very good skills and experience in sales. He talks to everyone like in a friendly manner
2 février 2026
Avis spontané
We meet sales advisor Sri
We meet sales advisor Sri. We had great interaction with him .
2 février 2026
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Wonderful experience with sree brother…
Wonderful experience with sree brother , had a good communication, very helpful .
2 février 2026
Avis spontané
Absolutely great service from Surinder…
Absolutely great service from Surinder , fully explained and really took time to support us!
31 janvier 2026
Avis spontané
This guy is really helped me out and i…
This guy is really helped me out and i appreciate about his service and i would like to say keep the employees like him even very kind generous Thank you
31 janvier 2026
Avis spontané
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