Sky - St Davids Shopping Centre, Cardiff Avis 

Called into Sky store St Davids Centre, Cardiff spoke to Matt who assisted us with our enquiry absolutely brilliant. Well done.

Jamie at Sky Cardiff outstanding in his expertise, patience and professionalism. Cannot praise or thank him enough! Diolch Jamie!

Just visited the Cardiff store and had great service from Ben. Ben took his time to help fix my daughter’s phone. Great customer service.

Never sign up for Sky Mobile, they're the worst operator. I had a hard time leaving them. They don't stop the service after the contract ends, they continue charging money, but the amount is higher.

ben is an absolute star and explained everything so well took the time to break everything down for us!!🙏🏽🙏🏽🙏🏽🙏🏽

I received fantastic customer service today when I came in to get a replacement SIM card… pretty sure he said his name was Ben. Thank you so much for sorting it for me and getting me back online, much appreciated!

SKY VIP REWARDS ARE NO GOOD
I have been with sky for about 5 years. I've gone up to the next vip stage. But not once have I benefitted from one single vip reward, gift, whatever you want to call it.
All the day out rewards are like 300 miles or more away from me. The free movie they offer is old and not of interest either. I pay not far off £100 a month for my services which is my tv, broadband and two mobile phone sim cards.
Where i live you can't even get 5g.
I dont have a choice but to have sky as virgin media doesn't even cover my area. Sky seems to be the only service that is sustainable for my durastiction. So I have no choice but to pay sky's high prices if I want to watch my television which incidentally I need broadband for. Otherwise if I do away with sky ill have no tv. No decent broadband either. So sky have got me by the B*lls. But like i said, there reward scheme is a waste of time for the likes of me. I wish I did have a choice of another service supplier that is cheaper, but sadly I dont. I feel like a prisoner in my own home due to the above.(lack of another cheaper service supplier)

There’s no sleazy sales where jamies concerned, he will hands down always try his best to get the best deal he can while always seeming to have his colleagues in mind, He’s super knowledgable, knows what he’s doing, and he goes above and beyond!

Jaime was very helpful and patient! Customer service is extremely professional and Jaime is excellent! Best sales advisor I have had at Sky. Thank you.

Excellent service, especially from Eva in Cardiff, who sorted out all my problems and more.

Staff need to be mindful of people like myself who are deaf and hard of hearing , not say things like if you need any help from sky best bet is to call them , saying things like that to a deaf or hard of hearing person is discrimination, my advice is to make staff here more mindful on how they approach people who are deaf in what they say , better ways would of been we have an assessibility team that could assist you as I can see you are deaf or hard of hearing

Today we were in sky we met RICH. He was a very humble and nice guy. I really appreciated it. And we like the service very much as well. Thank you Sky and ofcourse RICH as well.😊

Amazing experience love my Glass TV and the team are just great thank you!

We had been persuaded to switch to sky from EE . It appeared a better package. We paid a deposit on a new TV and extra TV boxes . As we were working from home having an effective WiFi throughout the house was imperative. Despite trying to get the WiFi to work with the extension hubs , they couldn’t get it to work. We cancelled within two weeks . However they never offered to refund the money we paid for extra equipment. It was all returned. It took 5 months of chasing to get them to refund the money . The money was irrelevant its was Sky attitude about refunds and there lack of effort to refund any money. Had we owed them money they would have been sending in debt collectors .

I received excellent service at the Sky Store from Dan the manager. I arrived at the store with my phone not working after the eSIM was deleted. He supplied me with a physical SIM and transferred my number. He was very helpful and solved the problem.

Great service very helpful Ash and Dan explained everything very well very satisfied

I purchased a new phone from your Cardiff store and I was served by Ben. He was very helpful, polite and explained everything really well.

Came in to swap from Virgin to Sky. I was explained everything due to being older and not used to modern technology. All staff was very patient. Highly recommended

Honestly I meant one of the best, fabulous personality (David) today, so down to earth, make my life easy and the one of my son. His great, thanks DAVID thanks sky I super recommend him 99%

We had a conversation with Ben. He is really passionate about customers satisfactions. He has given me details information what I asked. Really appreciate Ben. See you next time