Apparently emailing me everything is absolutely fine but cancelling my email is not possible even if it comes from the email address on the account. Then when you complain, nobody replies to you. When... Voir plus
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Établissement
Changer d'établissementAlbion Street 27, Trinity Shopping Centre, LS1 5AT Leeds, England, GB
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Lisez les avis des autres
Visited the Leeds store today after problems with my new phone and sim. After numerous calls with the online help and phone teams to no avail I came to the store for help and was warmly greeted by Jay... Voir plus
Called to change a broad band package on behalf of my 87 year old fathering law and because he couldn’t remember his password they refused to help in any way. I was put on hold and then cut off. I u... Voir plus
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Very positive and friendly service. The store manager, Emma, and the customer care employee, Ioanna, went the extra mile, not only to fix my problem, but to secure a better all-round deal on my broa... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Coordonnées de contact
Albion Street 27, Trinity Shopping Centre, LS1 5AT, Leeds, England, Royaume-Uni
- 0113 243 4323
4,8
Excellent
99 avis
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Les gens ont aussi consulté
NEVER use Sky
Apparently emailing me everything is absolutely fine but cancelling my email is not possible even if it comes from the email address on the account. Then when you complain, nobody replies to you. When you chase up the complaint, they just start the complaint all over again. There’s no accountability and it’s disgusting mismanagement. Sky will now lose 20 accounts for the sake of £102. Scum.
30 avril 2026
Avis spontané
Réponse de Sky - Trinity Shopping Centre, Leeds
Hi Tim. I’m really sorry to read about your experience and how frustrating this has been to deal with.
From what you’ve described, it sounds like there’s been a lack of clear communication around your email account and how requests can be processed, along with your complaint not being handled consistently.
I can completely understand how disappointing it must be to feel like you’re not receiving proper responses or that things are being restarted rather than resolved.
This isn’t the level of service we aim to provide, and I’d like the opportunity to have this fully reviewed so we can give you a clear explanation and support you with a resolution.
Please get in touch using the contact options below, if you'd like to discuss this further:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us. Thanks, Danielle
Jay in the Sky shop Leeds Trinity
Jay was extremely helpful today when I called in for a new iPhone and explained everything in detail to me regarding the set up. He also advised that I could drop into the shop for further help should I need it going forward
Will definitely call him to see him again
17 mai 2026
Avis spontané
Rick with a beard was great showed us…
Rick with a beard was great showed us all the sky glass tv excellent customer service and very informative.
13 mai 2026
Avis spontané
Jay was very helpful and explained me…
Jay was very helpful and explained me everything very clearly
7 mai 2026
Avis spontané
Jay is nice marketer and I like fact…
Jay is nice marketer and I like fact that he's was able to explain the deal to detail.
30 avril 2026
Avis spontané
Ioana was Super helpful very happy with…
Ioana was Super helpful very happy with my experience
28 avril 2026
Avis spontané
Jay was very helpful with our mobile…
Jay was very helpful with our mobile purchase.
10 avril 2026
Avis spontané
Great service with the team
Great service with the team, Rick (with a beard ) was top notch and very patient!
18 mars 2026
Avis spontané
Ioana is very helpful made me want to…
Ioana is very helpful made me want to come back and get more products
14 mars 2026
Avis spontané
i had jay serve me for my new phone
i had jay serve me for my new phone, nice lad, very friendly
12 mars 2026
Avis spontané
Ioana very good
11 mars 2026
Avis spontané
Jay was extremely helpful when I came…
Jay was extremely helpful when I came in for a new phone.
Quick and efficient.
7 mars 2026
Avis spontané
Rick with the beard sorted everything…
Rick with the beard sorted everything so quickly. Amazing value and amazing service
7 mars 2026
Avis spontané
Broadband switched
Had broadband switched over. Was done fast and had a smooth transition. Khalid guided me through the process and provided a great experience
4 mars 2026
Avis spontané
We wanted to review our Sky package and…
We wanted to review our Sky package and Rick with the beard was superb. We were greeted at the door and service from Rick was 1st class, we have come away really happy
1 mars 2026
Avis spontané
Poor customer service from sky
Called to change a broad band package on behalf of my 87 year old fathering law and because he couldn’t remember his password they refused to help in any way. I was put on hold and then cut off. I understand they need to protect the account but I provided all the other information.
On a more. Positive call a few minute later a very helpful lady reset the password and sorted out his billing query.
O looked on the my sky app and I couldn’t find anywhere you could downgrade a service, only add more services. 4 phone calls before I got someone who knew what she was doing. Sky isn’t cheap so maybe they should train there staff a little more!!!
27 février 2026
Avis spontané
Réponse de Sky - Trinity Shopping Centre, Leeds
HI Nicholas, Thank you for sharing this. I am really sorry that you were left feeling stuck when trying to help your father in law. We do need the correct security information before we can access any account and without that we are not able to make changes, but you should still feel supported and guided through the process rather than being left on hold or cut off. It should not take several calls to get clear help.
If you need any further help with his account you can contact us here and we will do everything we can to support you.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Heather
Excellent customer service
Maxine who helped me so much with my new phone is a lovely and caring member of staff.
The whole experience in the shop was amazing. You never feel under pressure, like I have felt in other phone shops over the years. A massive thank you from me
27 février 2026
Avis spontané
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