Student Loans Company Avis 

Why does it not surprise me that 94% people have given Student Loan Company a 1 star.

How does the government allow this coperate company make so much money off students without giving a service!

We pay them back thousands of amounts but yet they can't even treat students with a level of compassion and understanding.

It's just all about making money and screw giving a great customer service.

Horrendous
Poor pay, favouritism, poor contract, no sick pay whilst on probation which accumulates over the years, claim to offer flexible working but don’t offer it, poor management and some staff look down on new starters.

Predatory garbage. I need to make a payment but it isn't straightforward, I ask a basic question to their Facebook chat as advised, however it is ignored until I surrender a bunch of information over an insecure channel. My query didn't pertain to my account, they don't need this.

It feels at this point as though they are trying to fail until the clock ticks down and they can add to the already ridiculous fees they expect.

Trash arm of a trash government.

Student finance England has been messing me around since September with my application, Childcare Grant and other forms of bursary. I have given them all the information needed to correct my Mantainance loan and despite this they still have rewarded me £0. They play with people life and financial situation causing extra stress and mental health struggles. You should be ashamed of yourself !

I have wasted so many hours trying to access information, talk to someone, get the IT to work, emailing empty addresses, filling in manual forms that have been lost. My son has been completely stressed out year after year begging for help!!! This must be what life is like in Russia.

This is the worst company ever, in the UK. The mess they’ve create, staff members who don’t help, just make everything worse. I can’t even describe in here what my life has been since I asked them for a loan for my postgraduate course. An absolute nightmare!!

Ok, SLC finally got in touch on the 23rd Nov finally, they have managed to agree that the call 'could have been handled better', but it wasn't the point, the Student Finance agent seemed to deliberately put me on hold a third time which lasted so long, that I had to eventually hang up. My point here, that this is appalling behaviour from them. I hope the their call centre staff are to receive diciplinary measures, as this is unacceptable.

So they are robbing you of money in short. I have studied in UK I been charged on a monthly basis 180 Pounds. Since I completed my studies. So it is a blatant lie that they will wait for you to have a proper income so they can charge you. EVEN IF YOU REPAY YOUR 10000 POUNDS IN FULL and the Extra Charge of 6000 which I did. THEY WILL STILL CHARGE YOU. Please do no trust this company, it offers nothing for words and take your money and overcharge you. Make yourself a favor get a scholarship do not pay for studies in UK.

Rude and unhelpful. One of the people even laughed the whole way during the phonecall like she was laughing at us. The whole company needs updated and staff should be trained and monitored. Maybe an ombudsman should investigate.

Tried to reset my secret answer...but I need to give my secret answer to do it.

It's seems their only form of contact is through social media if you want to get any sort of refund back from them. A painful experience who's response is constantly "As it's been longer than 72 hours, we have to re-confirm your security details."

Useless government company that is quite clearly a reflection of our existing government in terms of being a complete shambles.

Pathetic.

Shocking shocking shocking why are they so bloody rubbish

Site produced an error as I tried to create an account to support my step daughter's application. Ever since I'm stuck in limbo. Can't register as it says I already exist, can't reset as it says I don't exist! Sat on the phone for an hour (!) yesterday to be given a customer ref nbr and be told an email was being sent to me. Guess what? 24 hours later and no email!! Totally incompetence backed up by horrendous IT. Not fit for purpose. Back on the phone I go, as I've nothing better to do.

They are late with my money and I can't find out why because the wait time on the helpline is 1 hour+ and I can't afford that phone bill because of said lack of money. Nearly low enough on cash to have to use the student food bank. It says on the website all is good and I should have got my money 5 days ago. >:(

I received a letter advising me that I was within 12 months of finishing my payments, and they advised I should switch to direct debit.
I hadn't even thought of this so I didn't have the email address, the phone number or any of that info.
I called to speak with them, and I was on hold for about an hour - I understand that something has happened so they're very busy, it can't be helped but...
It was so worth it just to be served by Deborah. She was absolutely fantastic despite obviously a very difficult time.
She was so funny, bubbly and chatty whilst being incredibly helpful. I could not recommend her enough + she needs recognition from her bosses because it was a stellar example of customer service.
Deborah, I hope the rest of your week got better + you enjoyed your payday breakfast - my partner and I loved ours!
Thank you again for being so incredible and helpful.

I have never ever had a positive experience with Student Finance England. I wish I could put a 0/5. They make the whole process unnecessarily difficult and stressful and there's no guarantee the phone advisor's actually know the system well enough to give you advice. A terrible, terrible organisation.

I wanted to share some feedback regarding the services provided by your finance students. While I appreciate the effort put forth by your organization, there are some areas in which I believe improvements could be made:

Lack of Timely Responses: I have noticed that there can be significant delays in communication and responses when I've reached out to your finance students for assistance. This has sometimes resulted in missed opportunities and added stress.

Inadequate Understanding of Complex Financial Concepts: In some instances, it appears that the finance students may not have a deep understanding of complex financial concepts, which can be crucial for the tasks they are assigned.

Inconsistent Results: The results or recommendations provided by the finance students have been inconsistent, making it challenging to rely on their services for crucial financial decision-making.

Communication Skills: There have been instances where the communication skills of the finance students could be improved, which has caused misunderstandings and frustration.

Communication very poor and waiting time 45 minutes never get back to you I sent documents to reply over 25 working days no response you have to call back all the time

Customer service is abysmal so is the company. Was on hold for 40 minutes to find out why they were demanding personal information from me after I notified them I was leaving the country. Had no explanation aside from "that's what we ask for". Pathetic, and probably illegal.

I am in my third year of a 4 year undergrad degree. Every year I have to fight for funding that I am entitled to. The service is always appalling and cold, unhelpful and rude, and they say it takes up to 6 weeks, well I applied in June, I’m still waiting and have been contacting them every other day for an update. I shouldn’t have to fight for funding I am entitled to, will be paying back and when I’m more than half way through my studies. 6 weeks, no, it’s been 15 weeks now. They have sent my mental health on a downward spiral and I’m so fed up of it. They make you lose motivation for your studies when they make it this hard and keep changing the parameters. I am going to be making a formal complaint very soon.