Student Loans Company Avis 

My balance was paid off after my April pay - it took 3.5 weeks for the student loans company and HMRC to notice this and they did not send a stop notification to my employer so I had a incorrect deduction of £1,065 taken from my May payslip. After another 3 weeks of speaking to HMRC and Students loan (17 calls and over 6 hours on the phone waiting) they finally agreed I had overpaid and I received my refund. I have checked with my employer and they have not received a stop notification to take student loan deduction off my payslip for June despite agreeing that my balance is zero and paying a refund for my overpayment - I am now in a position where for a second month in a row I am going to have a deduction of >£1,000 incorrectly and leave me out of pocket. I don't understand why they have not sent a stop notification and they will now not answer my phone calls....

Scam company set up to do nothing but steal from those who can't afford it.
I have been getting letters for months saying i need to update my employment status abroad or pay £450 a month. Every single time i have ever gone on the .gov website to upload details, the full website crashes and doesn't work.
How about wrongfully demanding money off people who don't earn enough to pay, put some money into fixing the website and stop trying to scam people.

The biggest Rug pull of all time...

This company is one of the biggest scams in human history. Continues to take money from my wages even after paying off in full. And now that they have been caught are not willing to pay back the refund that actually shows in my account.

Well for a start I had to wait 20 minutes to speak to someone, obviously not that easy to do it online!
The the man I spoke to was quite flippant, the line wasn't clear so had to ask him a question again for him then to say "As I've just said" very rude!

The catalogue of miserable interactions I have with the company over the last 15 years and so numerous, I cannot bare to list them.
They changed my status from mature student, so I lost all my grants and I had to leave uni… only to correct it 9 months later. I got a CCJ from the uni later down the line for the amount they actually owed me in grants.
I tried again the next year stupidly, that time they lost all my supporting documentation, sent via the university (recorded) and said I owed them £30k payable immediately. Had to take my daughter out of nursery, left uni, messed up my relationship.

After leaving uni they ‘found’ it, after another 9 months.
I was offered £500 comensation after years of fighting them, which I never took.

Last month was my final payment, today I rang up to get the overpayment they took from my salary back. It took 4 hours after three dropped calls and system issues being transferred to people who can’t hear you.

They politely informed me I owe them another £5,500 held on a separate mysterious system they’ve never contacted me about. So that’s nice.

The most corrupt and frustrating institution you could ever have the misfortune to have to interact with. Before you call them, prepare to loose the will to live.

Could not run a bath.

Horrendous experience. I am trying to support my daughters application for her second year. You phone for support and constantly get cut off and referred back to the online system. You cant get to speak to anybody. The online system only shows last years loan and is stuck in a loop. Meanwhile my daughter is getting emails saying that if I don't support her application in the next 28 days she will get the bare minimum. A truly horrible system that does not work but what can you do as they are the only student finance company.

Absolutely awful experience with the student loans company. It's is impossible to get through to anyone. I am currently living overseas in the USA, they provide no options for standing orders from overseas accounts, so you need to either need to maintain a UK bank account and suffer the constant transfer fees from the banks or pay a transfer fee every month to pay them.You have to constantly provide them with proof of income and paperwork which will cost you to post international. Clearly hundreds of not thousands of people have awful experiences with this company based on the 1* rating and clearly they do nothing to improve service, it's a disgrace that the student loans company is able to continue operating with such poor reviews and is backed by the Government.

Wish I could give 0 stars. SLC is an absolutely useless organisation. I have a credit balance - apparently they can't provide a statement if you have a credit balance only if you have a debit balance and it takes 28 days to process a refund even though the refund notification email says three to five working days.

Shocking communication in every way. SLC requested info by email, then sent a letter by post requesting it again (but in online account it is still being processed), then email me to say I haven’t provided an address, before texting to say I have to call…and nobody answers the phone for an hour. Added to the fact that the tone of all communications suggests I’m not doing what I should be whilst providing no evidence this is the case, really poor all round!

Waiting OVER an hour on the phone each time I've tried to call! I've tried calling at different hours of the day in the hope its less busy - but no. In 2024 this is truly terrible service.

What a rip off company. Feels like I'm never going to pay it off despite seeing a decent share of my wage going out every month. I'm unfortunate to be on the initial Plan 1 which means it won't be written off until I'm 65, and the interest just seems neverending and just increased and increased when I wasn't earning enough to pay it off. Almost half of the payments I made last year went on interest, it seems worse than a mortgage. To take on a loan like this at such a young age without realising the consequences isn't good. In hindsight I wish I had never taken the loan

I am not sure where to go next I do not earn any money but they are not accepting my evidence. I have tried to defer but they say because I am self-employed with an accountant the evidence I can provide is sufficient. I have provided a copy of the hmrc information a signed letter from my accountant and a copy of my profit and loss account. I really do not know where to go now I fear I am about to loose everything because they will not accept my defferment

It seems that SLC are short of money and yet the high paid execs still enjoy a good financial screw. When you seek a full refund for money which has been stolen from your wage packet. particularly when you have not reached the financial threshold!! It now seem they are telling people to wait !!! Sorry this is B/s when given a legitimate claim for payment lack of funds is no excuse!! By law they must follow their own rules!! I have now applied interest to the sums outstand to me bank of england base!! If they fail to act get the MP to refer to Parliamentary ombudsman. Young people who have used Trustpilot have shown what SLC are. Shame martin lewis have never had a loan or faced dealing with this bunch of thugs. No stars

About as useful as a chocolate teapot. On hold for an 1h 15mins only for them to close at 6 and end the call...

If I could give 0/5 I would. Does anyone get the feeling they don’t actually want you to payoff your loan? I can’t believe in this day and age the only way to contact them is via a phone line which no one answers. Apparently people have tried via Facebook? I don’t waste my time with social media rubbish so that isn’t an option for me. Surely there has to be a better way to request a final statement that you can pay off without the danger of then potentially overpaying and then having the problem of needing to phone up again to get a refund... Honestly this company is a joke.

Terrible. They take £200 out of my wages each month but I don’t get a single statement from them. If you try to contact they don’t answer the phone - I’ve currently been waiting 1 hour and no sign of anyone answering their phone line

Terrible service. Waited an hour on hold and couldn't wait any longer. Phoned another time and waited another hour, got through to an advisor who put me on hold and cut me off. I phoned again and it said there was at least a 45 minute wait, I couldn't bear to listen to the hold music all over again. The message on their automated system says that to avoid the wait you can send a message via the Facebook site. I did this and received a response saying athat they will take 72 hours to respond, in itself that is not a problem, however some time later I received a message saying they were closing and I would have to resend the message the following week, the original message said not to resend. I went on to message again today during their opening ours and was unable to send the message, it seems the message function is now disabled. I then went on to the Facebook posts and there are 100s of people complaining they also can not get through or message them so it's not just me. The problem is that we have very little choice but to use them.

Absolute nightmate to deal with. Told me to set up a direct debt, then reduced my payments and wouldn't let me increase so I was paying more interest. Couldn't give me a final balance after an hour on hold. Couldn't even take my complaint over the phone. Joke. Glad to be done with you.