Slumberdown Avis 

1 242
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Ordered via Amazon where it says there is a potential delivery issue. They sell on Amazon but use Evri, which I think is the delivery issue itself. On tracking, they say they've tried to deliver multi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ordering was very straightforward. Delivered on time and was kept up to date with order progress. Haven't used the duvet as yet but it looks great and feels like good quality and love the fact that i... Voir plus

Noté 5 sur 5 étoiles

The delivery was very quick, although it is a winter weight duvet (13.5) I am sure it will keep me warm as it feels nice and thick. Ordering using a mobile phone was difficult and I had to use my ipa... Voir plus

Noté 5 sur 5 étoiles

I purchased 'Wonderful Wool' lightweight double duvet and two pillows via their Ebay listing. Great value, and a better deal than a their main website. The duvet is sumptuous - not flat like a blanket... Voir plus

À propos de l'entreprise

  1. Magasin de literie

Écrit par l'entreprise

Here at Slumberdown, we believe Every Body deserves a better night's sleep and the right bedding can help you get there. Our products are designed to help create the right sleep space tailored for you and your family.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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4,1

Tous les avis

(1 242)

284 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Warm and cosy

I bought my duvets to use in my campervan, we tried them at home and absolutely love the duvets. They feel light but are very warm and cosy. Most of all I like that they are not bulky.

2 décembre 2025
Noté 5 sur 5 étoiles

warm and cozy

We have one of these quilts at our lodge in the Lake District and found it to be very warm and cozy so we purchased a second one for our super king size bed at home. It’s fantastic. So warm and very very cozy.

2 décembre 2025
Noté 1 sur 5 étoiles

Did not receive items

Delivery company say they attempted delivery but couldn't access the property. I live in a house with no access restriction. Emailed Slumberdown but no response after a week. Still no response. Will try to demand a refund but not optimistic about it.

2 décembre 2025
Logo de Slumberdown

Réponse de Slumberdown

Hi David, Please accept my sincere apologies for the delay in responding to your enquiry. We are currently in
our busiest period of the year, with Black Friday and Christmas approaching, we’re receiving a
high volume of enquiries . I have emailed you. Kind regards Slumberdown Customer Service

Noté 1 sur 5 étoiles

Poor quality packaging/no refund

Poor quality packaging. Need to return but no reply to my email.
UPDATE 08/01/2026
Received return instructions and courier label. Returned blanket in accordance with instructions and confirmed by email on 13th December to Slumberdown with info to track package. Despite further emails have only received auto-replies. Now 8th January and no refund received and no communication. I will not be recommending Slumberdown.

3 décembre 2025
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Réponse de Slumberdown

Hi Pete, Please accept our sincere apologies for the delay in responding to your enquiry. We are currently in our busiest period of the year, with Black Friday and Christmas approaching, we’re receiving a high volume of enquiries . I have responded to your email. Kind regards Slumberdown Customer Service

Noté 5 sur 5 étoiles

Comfy dog bed he likes it

Comfy dog bed he likes it
Delivered quick lucky they used DPD for delivery and not Evri !
Kept me informed when it was being dispatched and when it would arrive
Thanks

30 novembre 2025
Noté 1 sur 5 étoiles

6 days still not dispatched

6 days still not dispatched

30 novembre 2025
Logo de Slumberdown

Réponse de Slumberdown

Hi Robert, We do apologise for the courier issue as we dispatched 30th. I have emailed you to resolve the issue. Kind regards Slumberdown Customer Service

Noté 2 sur 5 étoiles
Logo de Slumberdown

Réponse de Slumberdown

Thank you for your message, and I’m very sorry that your order was shipped after you requested a cancellation. We’ve been dealing with a high volume of orders, and unfortunately the cancellation request wasn’t seen in time — but I completely understand how frustrating this must be.

I’ve now emailed you directly to assist with the return and to make sure this is resolved as smoothly as possible. Thank you for your patience, and please accept our sincere apologies for the inconvenience caused. Kind regards Slumberdown Team

Noté 1 sur 5 étoiles

They sent the wrong item and haven't…

They sent the wrong item and haven't responded to my email asking for this to be corrected

26 novembre 2025
Logo de Slumberdown

Réponse de Slumberdown

Thank you for your feedback, I sincerely apologise for the delay in getting back to you. Due to a higher-than-usual
volume of inquiries during our peak season, our response times have been longer
than usual. Thank you for your patience. We can see that our customer services team have arranged for the correct pillow to be issued on an express delivery service and this should be with you tomorrow. Many Thanks Customer Services

Noté 5 sur 5 étoiles

Excellent company and products

Easy to order and quick delivery.

Slumberdown products are excellent, I have a 13.5 Tog white goose down duvet which is lovely and warm and I wholeheartedly recommend if you are chilly in bed.

26 novembre 2025
Noté 1 sur 5 étoiles

Woolen duvet smells very bad

I ordered woolen duvet. Arrived fast but smells extremely bad. This must be a smell of some wool moth repellent. I have another woolen duvet from a different shop and it's nothing like this one. I wanted to send it back asap but the customer service doesn't reply to my emails/enquiries and the returns option online doesn't work. And of course there is no contact number to call them..

21 novembre 2025
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Réponse de Slumberdown

Hi,

I’m very sorry to hear about your experience and that your duvet arrived with an unpleasant smell — this is absolutely not the standard we aim for. Thank you for bringing it to our attention.

We’re currently working through an unusually high volume of enquiries, which has caused delays in our email responses and affected the online returns portal. I can confirm we have now received your message and will prioritise resolving this for you.

In the meantime, please rest assured that we will arrange a return or replacement according to your preference, and make sure the process is quick and hassle-free from here.

Thank you for your patience, and again, our sincere apologies for the inconvenience caused. Kind regards Slumberdown Team

Noté 1 sur 5 étoiles

pillows like putting head on a crisp…

pillows like putting head on a crisp packet crackling

24 novembre 2025
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Réponse de Slumberdown

We appreciate your feedback and are sorry the pillows were not satisfactory. Please can you contact our customer services team who will be able to assist you further.

Noté 5 sur 5 étoiles

Brilliant duvet, fluffy and warm!

This is my second duvet from them as I had my last one 4years and it was abit flat (my dogs sleep on the bed) Its lovely and fluffy, very warm and lightweight too. Would highly recommend for winter 😊

22 novembre 2025
Noté 5 sur 5 étoiles

Fantastic company

Fantastic company! Extremely easy to deal with. I absolutely LOVE my heated throw, it is a game changer in the winter! Would definitely recommend their products and they are very good at resolving issues too - of which wasn't actually their fault!

29 novembre 2025
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