Slumbersac Avis 26

Amazing. My baby sleeps all night soundly. Couldn't b happier.
Really good material to keep baby cosey all night long

Si estás pensando en comprar aquí para un regalo, piénsalo dos veces. Mi experiencia con Slumbersac ha sido un manual de cómo NO tratar a un cliente:

Cero proactividad: Tras equivocarme de talla, les escribí al minuto. Silencio absoluto por su parte.

Cancelación 'fantasma': Cancelaron mi pedido y me devolvieron el dinero sin enviarme ni un solo e-mail. Me enteré porque entré yo en la web al ver que el paquete no llegaba. Increíble que en 2026 una tienda online no tenga avisos automáticos de cancelación.

Rigidez absurda: Su respuesta es que 'desde España no pueden cambiar tallas'. Te obligan a repetir el proceso, perdiendo por el camino los descuentos (newsletter) que ya habías usado.

Cero soluciones: Sabiendo que el error de comunicación fue suyo, su respuesta fue un 'es imposible que llegue'. Ni un envío exprés, ni una disculpa real, ni un código de sustitución.

He tenido que volver a comprar por pura necesidad (es lo que mi mujer quería), pero la gestión es nefasta, mecánica y sin el más mínimo rastro de atención al cliente real. No les importa el cliente, solo despachar pedidos desde Alemania.

Poor quality product. After using for just over a month the neckline completely separated due to faulty stitching. After contacting them due to it being a manufacturing fault they offered me a 50% refund to stitch it myself. When I asked for a replacement (and I’d send the faulty one back once I’d received the new one) they stopped replying to my emails.

Never received any goods but paid for it.
Customer service is useless.
Don't buy on this ecommerce

I bought 2 sleepsacks from Slumbersac 0-6 and 6-18 as I was unsure which would be the best fit. The items were lovely and thick for winrer and seemed really cosy. Unfortunately they were both too big. My baby is 6 months old and so should have fit in the 0-6month size based on his length. The length fitting was great but the neck opening and shoulders was too big. I contacted Slumbersac for a return and Anneke on customer services was great. When I contacted her as the refund was taking a bit of time with it being Black Friday and Christmas she processed the refund for me so I didn't have to keep waiting. despite the length being great, the neck opening was too wide so I returned them. Anneke on customer services was great with communicating with me and chasing the refund.

Overall great experience just a shame the sizing was off

Got aprons for my 18 month old and it had 18 to 24 months and it was too small. Not a good website,I would not buy off them again. False sizing and also says its a Ireland website when its based in the uk

Experiencia malísima, realicé un pedido el día 1 el cual aún no he recibido y me dicen q lo han devuelto porque no estaba en casa cuando es mentira q lo hayan intentado entregar y en el seguimiento nunca estuvo en reparto

AVOID- REFUSING TO REFUND

I ordered 3 sleeping bags with feet. Unfortunately they stank of a weird plastic smell upon opening. I assumed the smell would dissipate upon washing so I washed them. The smell was still there two washes later. My child has allergies and a skin condition and therefore I cannot risk him sleeping in something which could be contaminated with an allergen.
I requested a refund and the most rude and unhelpful Anneke has not only refused, they have refused for me to speak with management. In the UK it’s illegal to refuse to refund faulty goods so this is breaking the law. I will be escalating this from a legal perspective, but I suggest you AVOID this horrific company.

I’ve ordered a few sleepsacks from this company and love every single one. My little one sleeps the whole night when in his 2.5 tog with sleeves because he’s so comfortable. Delivery is always super quick too!

Ordered standard delivery around 3pm in the afternoon and the parcel was at my door by 8am the next morning. I couldn’t quite believe how quickly it arrived. Thank you!

Mi experiencia con esta empresa no puede estar siendo más desagradable. Me mandaron un saco sin grabar el bordado …correos está intentando devolverles el pedido y no les encuentra. Además cuando les reclamas, cosa que es muy difícil, te bloquean en instagram para que no les puedas escribir . Es desesperante. Una amiga pago el bordado y tampoco le ha llegado . Es una ESTAFA para que la gente trague y compre .
En relación a su respuesta … efectivamente SLUMBERSAC cuenta con la opción de bordado . Pague 7,95 por ello . Dinero que todavía no se me ha devuelto … el saco rodando por Almería porque correos no puede entregarlo y voy a tener que ir a una organización de consumidores para denunciar y que nadie más le pase

The purchase was made in Spain. I am trying to speak to them through the email you sent me, but the bag that I have to return is still at the post office because there is no one in the supposed office where they sent it to me. I still don't have my money back, and I still think that Slumbersac provides a terrible customer service.

My order came the next day. It was dispatched immediately and the quality seems great. They are sized very big. I got a 90cm for my 2yo daughter and it's huge but fits well.

At the request of my daughter-in-law I ordered a summerweight Slumbersac as a Christmas present for my granddaughter. I wasn't sure of the delivery times so ordered it on 22nd November and was surprised to receive it on 24th November. I didn't get to see my granddaughter until 29th December when I saw the unpacked Slumbersac, size 18 months to 3 years it was huge and it would have fitted a 5 year old. I realised I was just outside the normal 28 day return window so emailed Slumbersac thinking they would be sympathetic as it was the Christmas period. I got very short shrift when they replied 5 days later and was told there were no exchanges/refunds outside 28 days. It was very disappointing and they have lost my future custom.

Sizing is really off. brought the 70cm with feet for my baby 7months old and 70cm tall, she's now 10 months old and 72cm tall and her legs have never stayed out of the sack for longer than 5 minutes. she's has chunky legs too but the socks on the sack with feet just do not stay on at all meaning her legs just get caught in the sack and it's completely pointless spending so much for a sack with legs when the feet don't stay out. It says a lot that there's no reviews on their website that they haven't curated.

Made a mistake when ordering this company sorted it out quickly and efficiently and the product itself is excellent beautifully made great designs and generous sizing having an autistic toddler who will not accept a blanket or duvet so the sizes these sleeping bags go up to have saved me alot of worry in the future thank you :)

I could not recommend Slumbersac enough! The customer service was second to none. I originally ordered to wrong size and emailed to make changes and Anna replied within minutes to cancel my order, she was so helpful. I then got the right size and the quality is amazing.. My daughter loves it.

I have bought a few sleeping bags from this company, and was generally satisfied with the quality. They are expensive but apparently sustainable minded. I have since bought socks and was very disappointed with the product and customer service. The socks are marketed 12-18 months, and at 14 months they are way too tight, yet my toddler is on the 50th percentile in height and weight, so is very average. I sent them a picture and a note, and they basically said after some exchanges of emails that I needed the size up. Yes …I had gathered that! But I am not going to spend more money on a company that acts like you do. No apology, no “we will take on board your feedback”. They said I could have given them back, and I replied that I didn’t know they were too tight until I saw other mummies with babies with better fitting socks. They never replied. The socks were £5 in comparison with their sleeping sacks which cost over £40 …worth losing a customer over? Apparently yes. Ps their reply on trustpilot is that there needs to be a fault with the sock. Surely a sock that’s too small for the target audience is a design fault? A sock which cuts of circulation…hmm

Ordered a safari sleeping bag with feet & it’s gorgeous! My son loves it & its amazing quality.

Brilliant bags Iv used them since my first child, they wash and wear really well. I love they go up to larger sizes as my sons autistic and it’s now a part of my routine. Customer service was so helpful when I had lots of questions about size and materials.

I have a few slumbersac’s they are ok if you get them in the sale definitely not worth it at full price. Customer service on the other hand is DISGUSTING. Firstly they processed the order twice and I had two pending payments on my bank account and was told because they were pending i’d need to call my bank as it was my issue not theirs! Then waiting over a week from ordering, I emailed to find out we’re the order is and they said the payment was still pending and I should ring PayPal. Never in my life have I had to chase around after placing and order online using PayPal. PayPal said there was no issues then I “coincidentally” get a snotty email from slumbersac to say it had gone through and please look at the screenshot dated today blah blah blah…but it was dated 3 days earlier, just awful don’t waste your time your baby will have grown out of the size you ordered by the time you get it LOL