Smiths Motor Group Avis 87

Picked up my brand new car today. Had a fantastic experience from start to finish 10 out of 10 for sure. I dealt with Keith Lloyd from Hyundai within Smiths Motor Group in Peterborough.

Keith was very professional, knowledgeable and treated us respectfully throughout the whole process. Keith expressed that Smiths Motor Group meant a lot to him as it was a family business and we felt that he was proud to work here. We were impressed with how easy he made the process in buying a new car and he’s been the best car salesman by far we have bought from. We will definitely be back again !!! Thanks again Keith.

Great deal, great car, very happy.

These chaps go above & beyond. Highly professional & totally trustworthy 6 out of 5.

Thank you SMG folk.

A great service from Smiths just bought a used car from Craig and always used their service dept Graham in the Service dept is the best

Bought our first electric car, the Dacia Spring extreme. Cheap but drives beautifully. So impressed with Alex, our salesman that we are now buying a Renault from him. Very polite, courteous young man. Spent considerable time with us going through options.
Thank you Alex

Called during opening hours, and a voicemail said that they were closed. Sent in an online request to be called back, and didn't hear back. Called in and was told that sales were busy and they would call me back. Got a call back asking to speak to someone by a different name to mine. I explained that I am interested in a Vauxhall, but that isnt my name. The person didn't try to help me, just said sorry, and hung up. I won't waste any more time with them.

Avoid.
Dropped my car off for warranty work on the 15th of December. Received a call later In the day saying they would need the car overnight. That was the only time they bothered to update me in the near 2 months they had the car. I had to chase updates from smiths, usually having to call 5+ times for them to even answer and then tell me they would get back to me with promised call backs that didn’t happen. I was told on one update that the car had a part fitted to it, which was a lie as the day I collected it the issue was still there and the part wasn’t even changed! They admitted it wasn’t fitted when I phoned up a few days later so they clearly knew.
To add to that they had also scratched my car. I had taken photos the day I dropped it off with no scratches and on collection there was a nice scratch that has taken the paint off the bumper so cannot be polished out. I made this clear to the after sales manager on the day but he didn’t have much interest in it, claiming it couldn’t have been them although it most certainly was as it wasn’t damaged before-hand as I have photo evidence of that.
I also had an MOT whilst my car was with smiths, which was failed due to track rod ends. But the suspension area was supposedly inspected for part of my warranty claim and yet somehow a MOT failing part wasn’t picked up? So was it even inspected at all or did they just not care?

Having dealt with other Nissan Dealers l would not give a review to any of them. Smyths Peterborough where I bought my latest Nissan Qashqai, KURT l must say is the best sales person l have ever dealt with. Very Very helpful and friendly, He talks to you more like a friend than a customer which is nice. I've had the car for four months phoned KURT for help on something l didn't understand he was there again to help me . Message to the Boss if ever he wants to leave do everything to keep him he's a diamond , Thanks again KURT Peter Johnson,

Went into smiths Nissan to get a Quote for replacing the horn switch (clock spring) was quoted £283.00 for the part went on the internet exact same genuine part inc. postage £68.00. Bit of a price difference.

I've tried to buy a car from Smiths Renault Peterborough on Sunday and I pay a deposit £500. Next day I've changed my mind and I cancelled the transaction. I asked for a refund but they tells me I can't get the money back.

Recently purchased a new Renault from Smiths Peterborough, after initially finding a deal through Carwow. Although I live in Devon, the price was so much better than my local Renault dealer that it was a no brainer to go with Smiths.

Aside from that, Angus the online sales guy was brilliant from start to finish - answered all my initial questions quickly and efficiently, put no pressure on at all to get the sale. During the process he kept me up to date at all stages.

Having decided to travel to get the car, I met Angus for the handover and he was just as efficient, professional and friendly in person. The handover was quick and efficient, and to top it all he had added car mats, a safety kit and half a tank of fuel so I didn't have to fill up straight after driving the car away on my long journey home.

All in all, a very pleasant way to buy a car - thank you Smiths Renault, and Angus in particular - it was a pleasure and well worth the 13 hour round trip!

I rang 2 weeks ago to book my Nissan Juke in for a fault under warranty,despite them saying they would call back and chasing this several times noone called me back. Terrible service for someone who has spent thousands of pounds with this dealership.Have since gone elsewhere.

very happy with my purchase of a new Nissan Juke from Smiths Peterborough i dealt with Kai Baldock who was very professional and friendly nothing was to much trouble and as i was 200 miles from the Dealership everything went smoothly including delivery -communication was also spot on thank you Kai
Mr K Woods Liverpool

Very poor experience, bought my Renault symboiz, was very unhelpful with transfer, said they couldn’t pick me up from station,even though they advertise this on there website, couldn’t deliver for weeks, then my Renault app dosent work, so called for advise only to be told, we don’t really get involved with this(surprising as it’s one of the mandatory hand over services), but all of a sudden no one knows anything about the app, called numerous times, getting told someone in service with some knowledge will call….guess what!!, nobody does, shocking really as I bought from Renault for peace of mind, nothing more than a dodgy back street second car dealer. After service zero!!!

Had a fantastic experience at Smiths Renault, Peterborough. On Saturday when the service dept aren’t normally in, we had trouble with opening the fuel cap on our older Clio, without question the best and kindest service as they sorted this out. We were miles away from home with no way of putting fuel in and they couldn’t have been better. Thank you Renault.

Super happy with my new Ioniq 5! I've purchased new and used vehicles from Smiths Hyundai for a few years now and have always enjoyed my visits. When it's time for a change I'm happy to travel 100+ miles as our local big name dealerships are just woefully bad and don't quite cut it. The staff here are knowledgeable and friendly and there are always a fab selection of vehicles on offer at great value prices with generous and fair part exchange offers given as well. Huge thanks to Nial and Sam and all the staff I've had the pleasure dealing with over the years. Until next time :)

Smith’s Group - Nissan dealer.
Charged me £175 for a 10 minute “diagnostic” and air con regas. I doubt they even checked the fault they just defaulted to “needs an aircon service and a heater resistor”. ( common fault with Qashqai ). The other part required they also fitted in 10 minutes but still wanted to charge me £130 for the full hour labour. Yes, £130. They should have told me it was a fixed charge repair irrespective of how long the technician took. It was a warranty repair that I had to pay and reclaim, so I suppose they “maxed out” the charge !
They eventually offered me a small discount, ( after initially refusing to give me my keys if I did not pay)
They did manage to book me in quickly for the repair, but as I suspect they are overcharging, I will not be using them in the future.

SMITHS PETERBOROUGH

Hyundai Ioniq - DX18 TNK

Chronic profiteering and over-charging for car repairs especially for known common faults whether under warranty or not. Failed to reply to my google review - SPINELESS!
Also why do you charge over £60 more for the same tyre as Formula 1 Autocentre?

Really good service from the Nissan dealership. Purchased used vehicle from them and returned for service and safety recall and cannot fault their care. Travel from Lincoln each time as couldn’t establish same relationship with Lincoln dealership.
Personal issue this week with road rage driver and Smiths were outstanding in their care, a very heartfelt thank you to all who came to our aid, will not be forgotten.

Seems to be a trend where they go back on agreements. Definitely would not trust them.

Bought my car from Smiths Hyundai I had great service then, and with every service & MOT since, just taken a further service plan with MOT as I don’t want to go anywhere else. 2nd MOT last week, I’ve never had an issue, dealt with Freya the last couple of times, she’s been really helpful, efficient & easy to talk to.