1 star for the website. No stars for customer service. They do not reply to emails or phones. Good luck chasing up your order or trying to get hold of a human. The phone doesn't even have the... Voir plus
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Lisez les avis des autres
Love our bed deeper storage is fantastic and bed looks great . The only thing I would say was communication is poor and trying to get on phone is difficult always said mail box full. Adam did call me... Voir plus
L'entreprise a répondu
From the start, the sales guy was extremely helpful as we were not sure when our building work would complete. In the event our chosen date 8 weeks after original order was ok. Delivery guys kept i... Voir plus
Our second ottoman bed from Sosoft (first was for our daughters room) and the quality is second to none. Strong reinforced bottom storage base, well made, well finished. Very competitively priced.... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Sosoftbeds.co.uk, we don’t just sell beds – we create personalized, luxury experiences that elevate your bedroom design. Specializing in custom Ottoman beds, adjustable beds, and premium mattresses, we offer a stunning selection of more than 100 fabrics, allowing you to bring your unique vision to life. Whether you're aiming for a chic, minimalist look or a plush, opulent atmosphere, our bespoke beds provide the perfect blend of style, functionality, and comfort. Our luxury Ottoman beds are designed with both elegance and practicality in mind, featuring hidden storage to keep your space organized while adding a touch of sophistication. If you're looking to infuse your bedroom with modern elegance, our adjustable beds are the perfect addition, offering tailored comfort that adjusts to your body’s needs – ideal for both restful sleep and cozy relaxation. Each bed is expertly crafted with attention to detail, using only the finest materials, ensuring durability without compromising on aesthetics. Our customizable options let you choose the perfect fabric, whether you prefer a rich velvet, sleek linen, or contemporary textures that match your home’s design. From classic to contemporary, we have a bed to suit every taste and interior design style. Let Sosoftbeds.co.uk help you create a harmonious, beautiful space where comfort meets luxury. Our team is here to guide you through every design decision – from choosing the right mattress to selecting the fabric that complements your room’s décor. Reimagine your bedroom as the ultimate retreat – shop with us today for beds that not only offer exceptional comfort but also make a bold design statement.
Our Commitment to Exceptional Comfort and Quality
Écrit par l'entreprise
- Our Promise To You: Unmatched Comfort, Quality, and Style
- At Sosoftbeds.co.uk, we promise to deliver the finest custom beds, designed for ultimate comfort and style. With over 100 fabrics to choose from, our luxury Ottoman and adjustable beds are crafted to suit your unique taste and provide long-lasting comfort. We’re committed to offering exceptional quality, personalized service, and on-time delivery, ensuring your perfect bed is just a click away. Your satisfaction is our priority – from the first selection to the final delivery, we promise an experience that exceeds expectations.
- Our Promise to Deliver Unrivaled Comfort and Luxury
- We promise to deliver the highest quality, custom-designed beds that combine comfort, style, and durability, with personalized service every step of the way.
Coordonnées de contact
144 Bradford Road,, WF13 2HA, Dewsbury, Royaume-Uni
- 01924465009
- info@sosoftbeds.co.uk
- www.sosoftbeds.co.uk
4,4
Excellent
288 avis
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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1 star for the website.
1 star for the website.
No stars for customer service.
They do not reply to emails or phones.
Good luck chasing up your order or trying to get hold of a human.
The phone doesn't even have the company name and is just a random message.
Something very odd is happening at sosobeds. Read the other negative reviews.
I will be cancelling our family order.
Always email and phone a company first. I wish we had.
28 avril 2026
Avis spontané
Réponse de Sosoftbeds
We have no record of any customer named 'HonestJoe' or any order matching this description in our system. We have searched our complete database, email records, and phone logs with no results.
We maintain multiple active communication channels and respond to all genuine customer inquiries within 24 hours:
📧 Email: info@sosoftbeds.co.uk
☎️ Phone: 01924 465 009
💬 WhatsApp: Available via our website
💬 Live Website Chat
If you are a genuine customer experiencing issues, please contact us directly with your order number and we will resolve this immediately. We have also flagged this review with Trustpilot for investigation as we believe it is not based on a genuine transaction.
All of our genuine customers receive prompt responses and excellent service.
Bed base good quality but the poor…
Bed base good quality but the poor driver had to work on his own which if it wasn’t for my husband being home the bed would of been still outside not the drivers fault
Bad company management
1 mai 2026
Réponse de Sosoftbeds
Thank you for your feedback, Paula. We’re glad to hear you are happy with the quality of your bed base.
We sincerely apologize for any inconvenience caused by the delivery process. We always aim to provide a smooth and efficient service, and your comments about the delivery experience have been noted. We will review our delivery procedures and work with our logistics partners to ensure better support for our drivers in the future.
If you have any further concerns or suggestions, please contact us at info@sosoftbeds.co.uk or 01924 465 009. Your satisfaction is very important to us.
Thank you again for your honest feedback.
Excellent work
Excellent work. The bed is very well constructed ottoman bed with a gas piston upgrade and plenty of storage space. Thank you.
18 avril 2026
Réponse de Sosoftbeds
Hi Elaine,
Thank you so much for your kind feedback! We're really glad to hear you're happy with the ottoman bed and that the gas piston upgrade and storage space are working well for you.
It’s great to know the quality and construction met your expectations—your satisfaction means a lot to us.
If you ever need any assistance in the future, please don’t hesitate to get in touch.
Enjoy your new bed!
Best regards,
Team Sosoftbeds
The superb delivery
The superb delivery, fully understanding my needs (disabled), quality bed, fully installed and demonstrated on its workings, I’ll be truthful here, a little misinformed around delivery but all came good. The wait was well worth it, quality beds at good prices, order with confidence A+++
4 avril 2026
Réponse de Sosoftbeds
Hi Lee,
Thank you for your detailed and thoughtful feedback—we really appreciate you taking the time to share your experience.
We're especially pleased to hear that the delivery team took good care to understand your needs and ensured everything was fully installed and demonstrated for you. It’s great to know you’re happy with the quality of the bed and found it to be good value.
We also appreciate your honesty regarding the delivery communication. Your feedback helps us improve, and we’re glad everything came together in the end and was worth the wait.
Thanks again for your recommendation—it means a lot to us.
Best regards,
Team Sosoftbeds
Great bed
Love our bed deeper storage is fantastic and bed looks great . The only thing I would say was communication is poor and trying to get on phone is difficult always said mail box full. Adam did call me back and confirmed delivery date which was crucial to our purchase . Stop letting yourselves down be more interactive with your customers. Delivery was excellent and guys called to say when they would arrive .
13 mars 2026
Réponse de Sosoftbeds
Thank you so much for your feedback, Gillian. We’re delighted to hear you love your new bed and that the deeper storage is working well for you. We also appreciate your kind words about our delivery team.
We apologize for any frustration caused by our communication and phone system. We are actively working to improve our customer service channels and ensure our mailbox is always available. Your comments have been shared with our team, and we’re committed to making it easier for customers to reach us in the future.
Thank you again for your honest feedback and for choosing Sosoftbeds. If you need any further assistance, please don’t hesitate to contact us at info@sosoftbeds.co.uk or 01924 465 009.
Another flawless purchase from Sosoftbeds
Another purchase from Sosoftbeds based on the previous excellent experience. If anything the service is better than before, which is a stand out compared to the majority of other online purchases that barely meet the minimum expectation. Put simply, everything was delivered on time, as described and customer service was a pleasure to deal with. I'm happy to recommend and would purchase from again without hesitation.
4 mars 2026
Réponse de Sosoftbeds
Hi Gillian,
Thank you for your honest and detailed feedback.
We’re delighted to hear that you love your bed and that the deeper storage and overall look have met your expectations. It’s also great to know the delivery team kept you well informed and provided an excellent service on the day.
That said, we’re sorry to hear about the difficulties you experienced when trying to get in touch with us. That’s certainly not the level of communication we aim to provide, and your comments are taken seriously. We appreciate you highlighting this, as it helps us identify where we need to improve.
We’re glad Adam was able to step in and confirm your delivery date, but we agree—this should have been smoother from the start.
Thank you again for your feedback and for choosing us. If you ever need any further assistance, please don’t hesitate to reach out.
Best regards,
Team Sosoftbeds
Super impressed
We purchased a deep base std double side opening ottoman (with mattress) and are super impressed with the quality and service provided. Delivery time was as expected and good communication throughout (delivery guys were helpful and friendly too). Tempted to buy another one for the other bedroom - would recommend.
4 mars 2026
Réponse de Sosoftbeds
Hi Andy,
Thank you for your fantastic feedback!
We’re really pleased to hear you’re so impressed with the quality of your ottoman bed and mattress, and that everything from communication to delivery met your expectations. It’s great to know our delivery team made a positive impression too.
We’d be delighted to help you with another bed for your second bedroom whenever you’re ready!
Thanks again for your recommendation—it means a lot to us.
Best regards,
Team Sosoftbeds
Why is no one responding/no delivery
Why is no one responding ? And where is our bed that we purchased?
No response on WhatsApp, live chat or social media accounts. Put in a preferred delivery day also as this is the only week we are off and no delivery or update to it whatsoever.
18 février 2026
Avis spontané
Réponse de Sosoftbeds
Hi Clowe,
Thank you for reaching out and sharing your concerns. I sincerely apologize for the lack of communication and any frustration this has caused. We understand how important your delivery is, especially given your preferred delivery week.
Your shipment is currently with our third-party courier service. They will contact you on Monday to arrange a delivery date. We’re also following up with them to ensure your delivery is prioritized and that you receive an update as soon as possible.
If you have any further questions or need urgent assistance, please reply to this email or call us directly. We’re here to help and want to make sure your experience improves from here.
Kind regards,
Sosoftbeds Team
Ottoman bed
Bed great.
Requested preferred date and this was ignored . Tried to contact both sososoft beds and acme delivery to change it but no answer. Luckily my daughter was able to be at the property. Driver brought wrong head board but delivered it 3 days later. Communication wasn't very good
1 février 2026
Réponse de Sosoftbeds
Dear Claire,
Thank you for taking the time to leave your feedback – we really appreciate your honesty.
We're pleased to hear that you're happy with the bed itself, but we sincerely apologise for the frustrating experience you had with the delivery process. Your preferred date should have been respected, and not being able to reach us or Acme Delivery when you needed to make changes is simply not acceptable. We're sorry you were put in that position and are grateful that your daughter was able to step in.
We also apologise for the incorrect headboard being delivered initially. While we're glad it was rectified within 3 days, this error shouldn't have happened in the first place, and we understand this added unnecessary inconvenience.
Your feedback about our communication is something we take very seriously. We're actively working to improve our responsiveness and ensure that customers can reach us easily when they need assistance.
Thank you for giving us the opportunity to learn from this experience, Claire. We hope your ottoman bed serves you well for many years to come, and should you ever need anything in the future, please don't hesitate to get in touch – we'll make sure to do better.
With apologies and best wishes,
The So Soft Beds Team
beds are top notch thank you adam and…
beds are top notch thank you adam and his team excellent job
9 janvier 2026
Avis spontané
Réponse de Sosoftbeds
Dear Hamza,
Thank you so much for your kind words! We're thrilled to hear that you're delighted with your new bed.
Adam and the team really appreciate your lovely feedback – it's always wonderful to know our hard work is valued by our customers.
Thank you for choosing So Soft Beds. Enjoy your top notch bed!
Warm regards,
Adam & The So Soft Beds Team
Buy the Best..Ultimate Luxury.
We have been looking for an ottoman electric lift king sized bed for some time and found this company who offered what we wanted.
As we are getting older we wanted a bed that was large enough to take our items so ordered the 50cm larger size and wanted electric remote lift opening option for ease of use.
We took delivery yesterday and are delighted.
The construction is high end with good quality materials and components so should last a long time, the materials used in the colour option are also high end, we chose the Warrick range from the samples that we pre ordered and you can feel the quality in this also.
Delivery from Acme Delivery/removal of old base & packaging was on time and communication was also great. The prices were very keen considering what we have received and we will have no hesitation in ordering another product from So Soft Beds. So if you are like us we certainly recommend this supplier and buy with confidence.
23 janvier 2026
Avis spontané
Réponse de Sosoftbeds
Here's a professional response to Mark Antony's review:
Response to Mark Antony Lang's Review:
Dear Mark,
Thank you so much for taking the time to share your wonderful experience with So Soft Beds! We're absolutely delighted to hear that you and your partner are thrilled with your new ottoman electric lift king sized bed.
It's great to know that the 50cm larger storage option and electric remote lift are working perfectly for your needs – we designed these features with exactly this kind of convenience in mind, especially for customers who appreciate easy, effortless access to their storage space.
We're so pleased you chose the Warrick fabric range – it's one of our favourites and the quality really does speak for itself. It's always reassuring to hear that our sample service helped you make the right choice before committing.
We'll be sure to pass on your kind words to the team at Acme Delivery as well – they take great pride in providing a smooth, professional service, and feedback like yours means a lot to them.
Thank you again for choosing So Soft Beds and for your wonderful recommendation. Should you ever need anything else for the bedroom, we'd be honoured to help. Wishing you many years of comfortable, restful sleep!
Warmest regards,
The So Soft Beds Team
Would recommend
Customer service was great. The ottoman bed was easy to assemble and just what I needed. Thank you
8 janvier 2026
Réponse de Sosoftbeds
Dear Ms E. R,
Thank you so much for your lovely review! We're thrilled to hear that you found our customer service helpful and that assembling your new ottoman bed was a breeze.
It's wonderful to know the bed is exactly what you were looking for – that's always our goal!
Thank you for choosing So Soft Beds. We truly appreciate your recommendation and hope you enjoy many comfortable nights ahead.
Kind regards,
The So Soft Beds Team
Excellent service and beautiful bed
Excellent service and beautiful bed - Thank you so, so much! Adam is so kind and considerate and will make sure you get what you pay for - and even more. I ordered the deep storage ottoman bed would definitely encourage anyone who needs a bed to buy from So Soft Beds.
Thank you so, so much!!
1 décembre 2025
Réponse de Sosoftbeds
Dear Karen,
What a wonderful review – thank you so much for your kind words! We're absolutely delighted that you love your new deep storage ottoman bed.
Adam will be thrilled to hear your lovely feedback – he truly does go above and beyond to ensure every customer receives the best possible experience. It's testimonials like yours that remind us why we do what we do!
We're so grateful for your glowing recommendation and for trusting So Soft Beds with your purchase. It means the world to us.
Wishing you many restful nights and happy dreams in your beautiful new bed!
With heartfelt thanks,
The So Soft Beds Team
Great solid bed
Great solid bed. Very good customer service. Always called me to let me know if delivery status. Had a question of installation and they helped me over the phone straight away.
13 décembre 2025
Réponse de Sosoftbeds
Dear Mr Sissons,
Thank you so much for your kind review! We're really pleased to hear that you're happy with your new bed and that you've found it to be solid and well-built.
Keeping our customers informed throughout the delivery process is something we take great pride in – it's reassuring to know that our communication made a positive difference to your experience.
We're also glad we could help with your installation query over the phone. Our team is always here to assist, so please don't hesitate to reach out if you ever have any questions in the future.
Thank you again for choosing So Soft Beds. We hope you enjoy many comfortable nights' sleep!
Kind regards,
The So Soft Beds Team
Fabulous product and service
The bed is all that I needed, and the delivery guy was polite, helpful and put it all together really efficiently. AND he took away all the packaging too.
9 décembre 2025
Réponse de Sosoftbeds
Dear Rosemary,
Thank you so much for your lovely feedback! We're delighted to hear that your new bed is exactly what you needed.
It's wonderful to know that our delivery team made such a positive impression – we'll be sure to pass on your kind words. We know how important it is to have a hassle-free delivery experience, and removing all the packaging is just one of the ways we try to make things as easy as possible for our customers.
Thank you for choosing So Soft Beds. We hope you enjoy your fabulous new bed for many years to come!
Warm regards,
The So Soft Beds Team
Great site and great bed
Easy website navigation and you are kept in touch with as soon as the bed is ready to be shipped out. Easy to assemble no issues.
8 décembre 2025
Réponse de Sosoftbeds
Dear Gary,
Thank you for your wonderful review! We're so pleased to hear that you found our website easy to navigate and that the ordering process was smooth from start to finish.
Keeping our customers updated on their delivery is really important to us, so it's great to know that our communication hit the mark. We're also delighted that assembly was straightforward – we always aim to make things as simple as possible.
Thank you for choosing So Soft Beds. We hope you enjoy many comfortable nights on your new bed!
Kind regards,
The So Soft Beds Team
Good experience
Bed arrived as expected and within delivery timeframe. Helpful delivery men and the company responded in a timely way to any phone call.
The Ottoman bed is of great quality and is very solid.
8 décembre 2025
Réponse de Sosoftbeds
Dear Nicola,
Thank you so much for taking the time to share your experience with us! We're delighted to hear that your ottoman bed arrived on time and that you're pleased with its quality and solid construction.
It's wonderful to know that our delivery team were helpful and that our customer service met your expectations – we always strive to be responsive and available whenever our customers need us.
Thank you for choosing So Soft Beds. We hope your new ottoman bed serves you well for many years to come!
Kind regards,
The So Soft Beds Team
Amazing bed, lacking communication
Ordering a custom bed was easy and I received confirmation by email straight away. Everything was smooth sailing for the first week however wait time was longer than stated; by over a week. I was phoned by company once to arrange delivery however I missed the call and they did not leave a message or try to phone again. I then tried to message and email to arrange delivery but received no response. Eventually I did manage to get a call back days later (after phoning twice) and delivery was arranged for 3 days following. Bed was brought up to the bedroom and everything was great. Easy to assemble and great quality all round. Would definitely purchase again despite the issues with communication
1 décembre 2025
Réponse de Sosoftbeds
Dear Aimee,
Thank you so much for your honest and detailed feedback – we truly appreciate you taking the time to share your experience with us.
Firstly, we're thrilled that you love your custom bed and that you found it easy to assemble and of great quality. That means a lot to us!
However, we sincerely apologise for the communication issues you experienced. You're absolutely right – waiting longer than expected without clear updates is frustrating, and not leaving a voicemail or responding promptly to your messages falls short of the service we aim to provide. This isn't the experience we want for our customers, and we're taking your feedback on board to improve our communication processes.
We're grateful for your patience and understanding, and it speaks volumes that despite these issues, you would still consider purchasing from us again. That's not something we take for granted.
Thank you for choosing So Soft Beds, Aimee. We hope your beautiful new bed brings you many comfortable nights, and should you ever order from us again, we'll make sure your experience is seamless from start to finish.
With sincere thanks,
The So Soft Beds Team
I bought a double ottoman bed with a…
I bought a double ottoman bed with a headboard and gel topped mattress. I was impressed with the customer service I received, and was helped in choosing the right bed for me. The delivery drivers were excellent. If I was to buy anything else, I would not hesitate to buy from this company again.
21 novembre 2025
Avis spontané
Réponse de Sosoftbeds
Dear Peter,
Thank you so much for your wonderful review! We're delighted to hear that you're happy with your new double ottoman bed, headboard, and gel topped mattress – what a great combination for a comfortable night's sleep!
It's lovely to know that our customer service team helped you find the right bed for your needs. We always want our customers to feel confident in their choices, so your feedback is really appreciated.
We're also pleased that our delivery drivers made a great impression – we'll be sure to pass on your kind words to them.
Thank you for your trust in So Soft Beds, Peter. We'd be honoured to help you again in the future should you need anything else!
Kind regards,
The So Soft Beds Team
Great quality beds with extra benefits
We ordered two beds, a single and a double ottoman with extra storage and yhey are everything we hoped. The extra height ottoman makes it easier to get out of bed (yes, we're starting to get to a more mature age) and provides a lot more storage.
We also ordered a bedhead which wasn't with the beds. No problem, we were back in touch with the company and it was here within a few days, no hassle.
21 novembre 2025
Avis spontané
Réponse de Sosoftbeds
Hi Clive,
Thank you so much for your wonderful review!
We’re delighted to hear that both your single and double ottoman beds are exactly what you were hoping for. The extra-height ottoman is a great choice — easier to get in and out of, and the added storage really does make a big difference.
We’re also glad to hear that the missing headboard was sorted quickly and without any hassle. Providing smooth, helpful aftercare is something we pride ourselves on.
Thank you again for choosing So Soft Beds, and we hope you enjoy your new beds for many years to come.
Warm regards,
The So Soft Beds Team
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