sososwim.com Avis 219

I’m so disappointed in this brand! After eyeing up their swimwear on TikTok, I finally saved up to afford a few of their pieces only to be completely disheartened by their appallingly bad sizing.
Both their swimsuits and bikinis run way too small. I ordered a large in the bikini top and a small in bikini bottom because I have a small frame and larger bust but alas the bikini bottoms were tiny and barely covered anything in the front and the bikini top was somehow also tiny and barely covered half a boob! The swimsuit was also poorly sized and I couldn’t get it past my hips and was not long enough despite getting a regular fit which is labelled as 5’9 and I am 5’6 and 55kg.
I always prefer skimpy, small and thong type swimwear however these were just really bad sizing. It’s a shame because their pieces are actually really good quality and gorgeous! I might try again knowing that they run way smaller than stated but I was just taken aback at how inaccurate the sizing was!

absolutely shocking- avoid at all costs if you have larger bust size. so not inclusive, impossible customer service not helpful at all. arrogant and useless. I had no direction at all and no help through the process, tried to get them to swap sizes before they sent off because they XL and the L are the same size. Apparently they can’t change it, expensive and not worth your time or money

In love with my swimsuit. I always buy cheap swimwear and never really invested in a high quality piece before, but I'm so glad I did. The quality and fit is so worth it, I loved the shape of my body when wearing it, it hugged in all the right places. I felt very comfortable and confident wearing it, which I never do when wearing swimwear. Majority of the time I wore it surfing and the quality is just great, I wore it nearly every day and no sign of wear or anything. Great product, great marketing, great ethos. Thank you!

Bad returns/exchange process and uncommunicative customer service. Had an exchange that was marked delivered by AusPost for two months, and after chasing customer service multiple times for updates about it they told me the tracking number I provided didn’t have any information attached (the info had timed out because it had been delivered for so long) and that I should follow up with AusPost. Had to open a case with AusPost and was forwarded the same delivery date by Royal Mail and also a picture of its delivery. Soso sent my exchange without any communication or apology for the wait, even though the process took so long because their team obviously couldn’t find the parcel that had been safely delivered. I understand smaller businesses don’t want to lose money, but the whole process left a sour taste in my mouth. Hope their process has improved now that they ship out of Aus

Love the bottoms of the two I have and the one piece. But Damn the wires bra, is entirely 2D no where for you boobs to go they squish out every, tried to return but the process was iterating and after a month I believe it was lost (has been rectified since aussie store) gonna try the triangle one 😭

Worst customer service ever. I have returned an item more than a month ago. They just said a couple of weeks ago I didn't send it in its original state which for me is not right but okay. So I asked for some proof or that they send back the item they deemed not in its original state. It's been over 5 weeks and nothing has been solved, they won't reply on any of their platforms. I regret buying this as this is the worst experience I had.

Thank you for your reply. It took me a lot of efforts and 5 weeks to get an answer from you. I do accept if there is a picture that was taken indeed on the day of return. Looking at all the reviews here though it seems this is happening quite often and a lot of people are left without answer or like me have to send loads of emails and messages on Instagram. The lack of support was still the worst experience I had and it looks like other shared the same experience

My favourite kini ever. I purchased a set in ‘sky’ a few months ago and have since worn it DAILY (not kidding). From the Great Barrier Reef to countless waterfalls, it’s kept its colour and shape. Will be purchasing more in future, so flattering and good for the planet, what’s not to love.

Sizing is terrible - runs super small, the bra cup part is non existent, the material runs straight across so no give to put your biddies in there. So unflattering and disappointing for a wire swim top

Ive contacted customer service about my parcel being lost in the mail twice and no one has gotten back to me to this day, and i ordered it months ago. money down the drain.

The customer service is really poor - I have had to send multiple emails to chase a return that I made nearly two months ago. The swimsuit is beautiful, but not at all supportive.

I love this swim suit so much! The material feels amazing and it fits so nicely!

fav swimmers - soooo flattering and the material is so soft, it really feels like its good qual and will keep it's shape for a while

Have both a bikini and swimsuit from here!! Love the suit, fits amazing and never had any issues. The bikini I have the underwire and I’m small chested but wouldn’t use this for anything other than chilling and sunbathing - I’ve had a couple nip slips with it ! But still absolutely love and so flattering but wouldn’t wear to a water park :) love the sustainability side of it too and the recycling of ocean waste.

Most flattering bikini I own and the material is so soft and comfortable. Will definitely be ordering more from soso.

My favourite swimsuit! I absolutely love the colour, material and quality of these swimmers. They are so flattering on and hug all the right places. 100% recommend getting your own pair.

Could not recommend Soso Swim more!! The material is the most flattering swimwear I’ve ever worn, the colours are beautiful & it feels so good to be investing in swimwear that will actually last & look good, while not destroying the planet!! I’ve now purchased multiple times and wish I could get every suit in every colour!! Keep doing what you’re doing, these pieces are amazing !!❤️❤️

Horrible costumer service. They did something wrong when declaring the package in customs which resulted in me paying a lot for shipping and taxes. They are supposed to pay the share, but whenever I am talking to customer support about refund they stop answering. I have been trying for months now. Can see online that several others are experiencing the same issues. Would not recommend. Seems like as soon as there is something wrong with either package, return or anything else they stop answering.

I tried it on and the stitching completely snapped the strings off. They wouldn't give me a refund and said the exchange would be at my own cost. Then stopped replying to me.

Soso swim is the best ethical swimwear brand I’ve come across! Not only is the clothing flattering and good quality, the team really care about their customers. I spoke to Frances who was beyond lovely and accommodating with a returns issue (that was entirely my fault!) So many brands have poor communication with customers when there is an issue, however that wasn’t the case the SoSo swim. I’m so happy with my swimsuit and will be ordering again in the future 🍒🐬🌴🐠💗🌊