The South African Spaza Shop Ltd Avis 

Réponse de The South African Spaza Shop Ltd

7 juil. 2026

Thank you for your review.

We are sorry to hear that you were disappointed with your recent purchase.

As explained in our correspondence, the manufacturer has changed the Pronutro recipe to the current plant-based formulation. This change was made by the manufacturer and was not a decision made by ourselves. Unfortunately, retailers have no control over changes to recipes, ingredients, packaging or product formulation.

As stated in our Website Terms & Conditions, which are accepted at the time of purchase, product images are representative only. Manufacturers regularly change recipes, packaging, artwork, labelling and product presentation without prior notice, and it is simply not practical for any retailer—large or small—to update website photographs every time a manufacturer makes such a change. For this reason, website images should not be relied upon as an exact representation of the product supplied.

We appreciate that you preferred the previous recipe. However, a change in recipe or personal taste does not make a product faulty. As the product supplied was the genuine manufacturer's product, safe for consumption and fit for its intended purpose, we were unable to offer a refund in accordance with our Terms & Conditions and consumer legislation.

We regret that you found our response unsatisfactory, but we believe we applied our published policies fairly and consistently.

Kind regards,

The South African Spaza Shop Ltd

Réponse de The South African Spaza Shop Ltd

27 janv. 2026

Hi Johan. Not sure if you got the right shop as we have not moved. So please check.

In defence of the shop you are referring to though you say 3 times more expensive than South Africa. That would be because you are not in South Africa. You can only compare apples with apples.

The UK minimum labour rate is close on £12.50 a hour. That is R300 and hour. That is 10 times higher than South Africa. Meat prices in general are close on 3 times more than South Africa too, if you haven't noticed while shopping. And that is just the start. Please do your math then check again.

The truth is Butchers is South Africa make a higher net those in UK because of the high costs in England. As mentioned just to start labour cost is TEN TIMES more per hour.

Lastly as a tip. It is illegal to ship meat products from South Africa to England, so no you cannot do that, but I am not going to get into legislation now.

Réponse de The South African Spaza Shop Ltd

20 sept. 2025

Hi Leigh. You are more than welcome to ask any of the staff to make your batch specific after trying a sample, ie ask for more spice or chutney. We try balance out to an average pallet where some have complained about to much sticky chutney. As I say you are more than welcome to call before hand and request or whilst in store and the staff will assist. Both stores will be fine with this. Insist on a sample first

Réponse de The South African Spaza Shop Ltd

20 sept. 2025

Good day Anon
Please note that per your first email received on 23 July 2025 in this regard you stated “the marshmallows have less than a month on them” – Now per your Trust Pilot Review a day after you state “had just 2 weeks left on them before out of date” when in actual fact the product was produced on 24/10/2024 Imported to the UK and was delivered to you with a stamped Best Before date of 24/08/2025. More than 1 month still – beyond your initial less than a month email, and more than your exaggerated Trust Pilot Review. As per our T&C we are the only store to guarantee a 7 days BB date on arrival – as stated on purchase as well as order confirmation. The product was way in excess of this and way in excess of your stated two weeks per your own email received. IRO the chocolates as pointed out to you – you bough an Australian version as this is the legal equivalent in the UK and not the South African version – hence the difference in appearance – with the Australian Melting point the chocolate could not have melted during transit – needless to say they were refunded to you in good faith. Unfortunately we do not entertain refunds for items that are way in excess of our T&C’ s irrespective of the value – in this instance only £2,09 – this was not refunded due to your blatant misstatements on your emails as well as your falsified Trustpilot review to initiate refunds.

Réponse de The South African Spaza Shop Ltd

23 juin 2025

Good day Johan. Please can you provide an order number or confirmation as we cannot trace any orders from you under your full name & surname, nor any order under your surname Marais with wors on the order. Once we receive this we can address your issue, or see if you have reviewed the correct shop. If this is the case the 1 star is certainly warranted, and can look at addressing further.

Réponse de The South African Spaza Shop Ltd

7 oct. 2024

Hi Beverly. Many thanks for the review, we really glad you enjoyed your experience visiting us. Enjoy tucking into your treats

Réponse de The South African Spaza Shop Ltd

17 sept. 2024

Hi Lavern, thanks for the review. We do try our best especially for special occasions

Réponse de The South African Spaza Shop Ltd

16 juil. 2024

Hi Christopher, thanks very much for the review. We hope you enjoyed the goodies.