Spaces Life Avis 

261
TrustScore 1 sur 5

1,1

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Over a year lived at two locations of the company. Extremely bad customer service support. You can email and call as much as you want but besides automated responses, don't expect a response. b... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Its a fake company. The display of product never matches with the product rec'd. Customer service is also a fraud. Customer care at 07554304202 don't care of customer calls. They are logistics company... Voir plus

Noté 1 sur 5 étoiles

Probably the worst agency I've ever had the misfortune of dealing with. The property I live in is constantly in need of repair and the agents never bother reading and/or replying to any of your e-mail... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Have rung the 'helpline'???!! several times today to get the key details for my daughter's room which has been paid for, we are now sat in London having to look for somewhere for her to stay tonight... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Vacances & voyages

Informations provenant de diverses sources externes

Spaces Life - All inclusive, fully-furnished private rooms with extraordinary service and real community.


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1,1

Mauvais

TrustScore 1 sur 5

261 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Tous les avis

(261)

5 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great experience with Spaces

Great experience with Spaces, I found them to be very organised and easy to deal with. Would highly recommend

31 janvier 2019
Avis spontané
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Réponse de Spaces Life

Hi

Thanks for the 5 star rating and recommendation.

Regards
Jodie

Noté 5 sur 5 étoiles

Bish, bash, bosh

Everything handled online and over the phone. They got in touch with me directly, i didnt have to go chasing anyone. Super quick, 5 minutes, done.

31 janvier 2019
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Réponse de Spaces Life

Hi Andrew

Thanks for your review and of course we are happy you have chosen to continue your living experience with Spaces. We know our tenants have a busy lives so we aim to offer a super quick service, glad to hear of your experience.

regards
Jodie

Noté 4 sur 5 étoiles

Spaces review

Very happy with the service Spaces has provided. Straightforward, speedy and largely hassle free throughout.

Accommodation has matched expected standards and Spaces offers great support with helping to find a new property to move into at the end of tennancy periods.

31 janvier 2019
Avis spontané
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Réponse de Spaces Life

Hi Lewis

Thanks for your review. Now your contract has come to an end, we are delighted you have decided to continue living with Spaces; Congratulations for opting for one of our fabulous new properties in Wembley, we hope you are going to love the amenities and community there as much as we do.

regards
Jodie

Noté 4 sur 5 étoiles

All good

Good service from Spaces

28 janvier 2019
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Réponse de Spaces Life

Thank you for your review. Although your tenancy is coming to an end we are happy to help with options so you can remain living with Spaces.

Regards
Jodie

Noté 5 sur 5 étoiles

Really Good Experience!

My stay with Spaces has been great over the last two years. Their prices, services have been fantastic.
Last month I had a damaged wardrobe which I reported in the morning; it was repaired the next day.

I am a happy customer and would recommend to anyone who are looking for living space.

25 janvier 2019
Avis spontané
Noté 5 sur 5 étoiles

Thank you to Leonor for giving me a…

Thank you to Leonor for giving me a fantastic on-line tour. It helped me slim down all the options available to me. I am looking forward to visiting the property next week and hopefully moving in to a room wit Spaces soon.

25 janvier 2019
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Réponse de Spaces Life

Hi Lan

We design our on-line tours to allow prospective tenants to see what we have available, we also can easily work out travelling distances to places of work or study. I am please to hear you found this helpful. I look forward to hearing how your viewing goes next week,

Kind regards
Jodie

Noté 5 sur 5 étoiles

Love love love! xx :)

Love love love! I've rented several times in London and this is the first time I've had a really easy and straightforward process. The team at Spaces were really helpful and I reserved my room following my video tour. I was all set up within a few minutes online and moved in the following day! I've been with Spaces for several months now and the support has been great. I had just one issue with my window, which they sent someone over same day and it was immediately resolved. I can really see that the team are putting their renters first. Well done guys and looking forward to the rest of my stay with you xx

25 janvier 2019
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Réponse de Spaces Life

Hi Jenna

Thanks for the 5 Star review, your feedback is helpful to ensure that when a problem occurs we have responded quickly and resolved it to your satisfaction.
It is great to hear that you have settled in to your new home and enjoying your time with Spaces.

regards
Jodie

Noté 5 sur 5 étoiles

The best rental experience ive had!

I thought that there was a catch - but there wasnt! Ive been renting in London for a few years now and doing it with Spaces was worlds apart from any other experience. Simple, quick, flexible and easy. Everything was done online and i was ready to move in in 10 minutes. Highly recommended

25 janvier 2019
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Réponse de Spaces Life

Hi Kevin

We always aim to be clear and transparent during the rental process and I am glad to hear you found it so. Thanks for sharing your experience.

regards
Jodie

Noté 5 sur 5 étoiles

I rented out a room for 6 months

I rented out a room for 6 months, the facilities and service provided was fantastic.
I had no issues during my duration of stay.
I would definitely recommend.

24 janvier 2019
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Réponse de Spaces Life

Hi Joel

Thanks for your 5 star review! Please to hear of your positive experience with Spaces.

Regards
Jodie

Noté 5 sur 5 étoiles

I had a guy named Josh show me round a…

I had a guy named Josh show me round a flat out in Wembley and honestly couldn't have asked for a nicer guy. He was very attentive to the sort of place I was looking for, and provided me with appropriate and suitable property options. Thank you for making my property hunt so fun and entertaining, Josh!

24 janvier 2019
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Réponse de Spaces Life

Hi Bridget

Thanks for taking time to share your experience with us. We will ensure Josh's help in your property hunt is recognised. I hear that you have now selected a fabulous room at Wembley so I look forward to you becoming part of the Spaces Community.

Kind regards
Jodie

Noté 4 sur 5 étoiles

Agent was super friendly when I visited…

Agent was super friendly when I visited the room for a viewing. The room was newly painted and professionally cleaned before I moved it. Spaces do visit regularly too, if we report anything.
Lakan there is helpful.

24 janvier 2019
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Réponse de Spaces Life

Hi Nile

Thank you for your review and sharing your positive experience. Our team are always here to help,

Regards
Jodie

Noté 5 sur 5 étoiles

Spaces made it easier to move to a new…

Spaces made it easier to move to a new country!
The team is extremely helpful and the room was lovely! Not to mention my amazing flatmates, who are now some of my dearest friends.
Definitely recommend it to international students!

24 janvier 2019
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Réponse de Spaces Life

Hi Gloria

We are happy to hear that your move to London has been a success and that Spaces were able to help. Enjoy your time with your flatmates and your studies.

Regards
Jodie

Noté 5 sur 5 étoiles

Have recently renewed after being with…

Have recently renewed after being with Spaces for four months, smooth and efficient from start to finish.

22 janvier 2019
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Réponse de Spaces Life

Hi Jay

Thanks for your 5 Star review, we are happy to hear you wanted to stay longer with Spaces.

Regards
Jodie

Noté 5 sur 5 étoiles

Easy to rent and always quick to help :)

I booked a room to stay for a year with Spaces and the process was really quick and straightforward. Whenever i had a query, the team were always quick to respond and helpful to find a solution.
Even when i left, the guys were really helpful to make it painless for me :)

16 janvier 2019
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Réponse de Spaces Life

Hi Zeeshan

We are pleased to hear of your positive experience during your time at Spaces. Wishing you a wonderful time on your travels and thanks for leaving your room spotlessly clean.

Regards
Jodie

Noté 5 sur 5 étoiles

5 stars

I have been with Spaces for 6 months and so far so good. Office team are very good on email and management get things sort relatively quickly. I have renewed my contract aswell because I am happy to continue with them so 5 stars! Thanks!

14 janvier 2019
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Réponse de Spaces Life

We appreciate your feedback, it is always good to hear that our residents are having a positive living experience with Space. We are delighted that you chose to continue living with Spaces in 2019.

regards
Jodie

Noté 4 sur 5 étoiles

Quick and easy move in process

Quick and easy move in process. Whole team at Spaces are very helpful. Flat is good size, however room is smaller/more worn than images advertised suggest. Mattress is heavily soiled.

11 janvier 2019
Avis spontané
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Réponse de Spaces Life

Hi Jennifer

Thanks for your review and your kind acknowledgment for the helpfulness from out team members. I am sorry to hear the quality of the mattress is not to the required standard. One of our resident experience team members will contact you to rectify this issue.
Welcome to the Spaces community and we wish you a enjoyable time in your new home.

regards
Jodie

Noté 5 sur 5 étoiles

I was looking for a room for weeks and…

I was looking for a room for weeks and I can say that Spaces have the most frictionless process. Everything can be done remotely, they responded within 5min every time I reached out and I got my room sorted in no time. Highly recommend it if you value your time and energy.

8 janvier 2019
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Réponse de Spaces Life

Hi Sab

Thanks for your 5 star review. We always try to ensure our customer booking journey is a smooth process, I am delighted to hear of your positive experience.
We look forward to you joining the Spaces community.

Jodie

Noté 5 sur 5 étoiles

Great customer service especially from…

Great customer service especially from Josh and Luke, who helped me throughout my move in, making it an easy process, also even coming in on their days off to help me!

4 janvier 2019
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Réponse de Spaces Life

Hi Fergus

Welcome to your new home with Spaces, I am delighted to hear how the team supported you during the move in process. Thank you for your feedback.

Regards
Jodie

Noté 1 sur 5 étoiles

The service was good until the moment I…

The service was good until the moment I left the apartment, since when as you knew I was not going to be your tenant at the end of the contract you started to abuse of your position, meaning charging me for leaving stuff in the apartment as a present for my flatmates.

Unacceptable and very rude.

26 décembre 2018
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Réponse de Spaces Life

Dear Eva

Thank you for taking time to share details of your experience with us.

It was very kind of you to leave items for your flatmates, however we do require the room to be empty at the end of the tenancy. Since your time living with Spaces last year we have amended our check-out process to prevent situations like this arising.

Kind regards
Jodie

Noté 1 sur 5 étoiles

The worst living experience of my life.

The flat was not finished well when I moved in (keys and lock didn't work/ oven was filthy and poured smoke when used it/ toilet blocked and sounded like a gun attack when flushing / no door numbers / cupboards broken / large nails sticking out of floors / blinds restricted windows from opening / pictures not hung on walls / unable to adjust boiler).
Tenants were not believed when we reported disfunctioning locks and keys then the locks were changed months later, inconveniencing everyone who had to go across London to collect new keys with no notice.
Contract team harasses tenants with daily emails to sign documents.
Spent 5 days in a snowy January with no hot water and no heating (not considered urgent by Spaces), later another few days without heating.
Treated with disrespect and only after many complaints from tenants was anything fixed or (low) compensation paid.
Office staff are clearly underpaid admin staff - no real connection to maintenance team and just answer phones - cannot provide a real answer or offer any quality service.
Unskilled maintenance team in many cases (keys / boiler replaced with casing that covered all the dials). No respect shown to tenants when booking maintenance (suddenly unable to cook when the whole kitchen was pulled apart).
No responsibility taken by Spaces to provide an abode of any value or quality (the rent rose after 5 months despite the problems not being fixed).

21 décembre 2018
Avis spontané
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Réponse de Spaces Life

Hi Lisa

Thank you for taking time to share your experience. I am sorry to hear of your dissatisfaction. From time to time, our tenants may experience faults with their boiler, We will endeavour to have this resolved as quick as possible. It is very easy for us to provided temporary heating and offer a place where a hot shower may be taken. I am sorry if this was not a temporary solution that was offered to you.

Kind regards
Jodie

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