Specsavers Avis 

I had a bad experience on friday with the optician she didn't give me a through check up.

I never write reviews but I really did have a great experience at the specsavers at Opra lane in Cork. I was really impressed by how friendly and helpful everyone was, especially considering how busy the store seemed to be.

A big thank you to Ciara O’Sullivan for helping me choose the right lenses and taking the time to answer my questions. Carol A was very welcoming and got everything sorted before my eye test, and CJ made the eye test itself smooth, relaxed and easy to understand.

Overall, a really positive experience from start to finish. Thanks to the whole team!

We were in Specsavers in Blanchardstown SC today, my frames had broken and we are heading away on holidays tomorrow. Thanks to Scott who went to a lot of trouble to find a suitable replacement frame and repair my glasses . I'm delighted as I would have been lost without them on holidays. Thanks again.

The staff at the Finglas village branch were so kind and helpful to me. Special mention to Sinead who is an enormous credit to your company so helpful and full of knowledge and advice.

Appalling service. Had an appointment for 1pm in Opera Lane Cork. In spite of multiple staff walking around the store, nobody approached me about my appt. After 20mins I found an ‘interested’ staff member. I eventually saw an optometrist at 2pm, one hour later. No management or accountability in this store. Avoid!

Liffey Valley Specsavers: The team is always very friendly and professional. Sandra helped me to choose my new glasses frames in 10 minutes. Which for me would take hours. Andrea was very kind and knowledgeable too. Thank you!

Awful experience with Specsavers in Tallaght. Eye exam was fine but the staff definitely lacked enthusiasm and the lack of attention was so bad.
When it came to collect my new glasses a different person dealt with me and told me I was getting 2 distance glasses!!! I had distinctly asked for both reading glasses and distance ones ! I even brought my old ones for them to see . The staff member didn’t seem to care when I said I ordered different lenses and just matter of factly said “ oh she must have pressed the wrong button on the computer! Well I will never again go back to them ! And do not recommend them to anyone.

Was in Specsavers today . It felt like everything was written out of a script. Now staff were trying to be nice don’t get me wrong but it all felt a little false . I don’t like the way they try pressure you into this that and the other , The dearest frames , the different types of glass an all. Also when I was finishing up and was given final price , I thought it was rather bold to ask out straight for full payment before order was put through . Now I had the money luckily enough but if that was someone old or maybe just didn’t have it today well it can be very embarrassing for people . Anyway ya didn’t have the best experience but look I’ll get my glasses this time but not sure about the next .👍👓

Had the most amazing woman called Fatamia in Castletroy today she was an absolute pure gem . She was so kind and helpful not like the other Limerick stores

Upon entering the premises@ 9.45 I was greeted with “are you alright “, whatever happened to good morning, can I help you ?
I was then asked if I agreed to my information being retained , I declined. I was then informed it was necessary, so why bother asking ? Another staff member then appeared and gave me an explanation, some uninformed rubbish about GDPR.
After a short discussion it was agreed my information would be deleted after I had finished my treatment and directed to a waiting area. Just before I sat down I was approached by another member of staff who without any introduction informed me vaguely about GDPR and if I didn’t like it I could leave. I chose to leave
The staff at this business would benefit from customer service training , GDPR training and a lesson in common courtesy.
If I go blind I will not return

Last time I go to Specsavers. First time I needed reading glasses in 2018 I had them made at Specsavers and when I got them everything was blurred, I took them back they said I would get used to them, and they were correct but I never did, even after months of trying. Since then I have had my prescription done there ( which at £30 for about 10 minutes time is not bad money ) but had the glasses made online which I have never had a problem with. The latest visit to have my eyes tested she asked to see my current glasses and the moment she knew they weren't Specsavers glasses the whole attitude changed and I was made to feel belittled, apparently my glasses were wrong prescription , even though I have no trouble seeing with them

Edit I have had a reply from Specsavers, does anyone know how I "reach out" on social media

Think Specsavers in Galway City need to take a look at the way they bully their customers into paying an extra 25 euro for an OCT scan. An eye test is 30 euro and an OCT scan is described on their website as 'optional' and offered for a 'small' fee, when in fact it nearly doubles your bill. Worst thing is, you have to be prepared for a fight if you don't want the test, such is the hard sell of these tests in this store. I actually felt intimidated when I refused to have the test recently on the grounds, (not that I need grounds for an 'optional' test!) that I'd had one quite recently, plus I am currently under the care of an eye surgeon. I got the real impression that the staff could be on commission for selling the tests as they really are so very pushy. Totally unacceptable.

Horrible experience at Specsavers Rathmines on Friday afternoon (April 24th). I went in for an eye test and new lenses. The optician was lovely and professional, but the experience afterwards was very poor. While asking me to sign a form acknowledging potential risks to frames during lens replacement, I asked a reasonable question about whether I would be liable if anything happened. The staff member responded defensively and was rude. Immediately afterwards, she dropped my frames while bringing me to the till and did not apologise.
Not the level of service I would expect after spending €330. I left feeling quite rattled by the whole interaction.

Good experience 2 years ago, this year the worst.
I was met by a nice receptionist in Ennis shop but the optician, a blond lady was rude, unfriendly and used a cutting tone that was uncomfortable. Not worth going to be met by unpleasant professional. Will never go again.

Very poor service. After paying for an eye test, I was told I’d be contacted within 1–2 weeks, but no one reached out for a month. When I came back, they said they had lost my data and didn’t even apologise. I had to constantly chase them just to get my lenses.

I also asked them to update my delivery address before moving, they confirmed it was done — but now my lenses are being sent to my old address. Completely unprofessional and unreliable. Would not recommend.

I visited your Specsavers store yesterday to pick up my Hearing Aid which was in for repair. I was greeted at reception by a lovely girl called Sarah who realised that I also had a problem with my charger -she sorted that out too! she was extremely helpful….. nothing was a problem to this lovely girl.
Sincerely
Anne Brady

I had an Audiology appointment for Microsuction on my ears

Had a test at Specsavers Dundrum. Told prescription would be ready in max 10 days. This seemed long enough already. On tenth day I had to call. Was told by staff they would look into delay. 3 hours later got a call to say glasses would not be ready for another 3 days. That will be 2 weeks since test. I understand delays can happen but got the impression I was only being let know because I had called and two weeks is too long for an expensive service

Eyre Sq, Galway Branch. Absolutely without doubt the Staff, have to mention 2 outstanding personnel, both Stacey & Paul. I've been in for both myself & my Dad (who's nearly 90!) in the past few weeks & these people go above & beyond in terms of excellent customer service. I had a few issues with my new glasses & it's when you go back with a problem to a store & are treated so well, that's where your excellent staff get 110%!
In fairness all staff in Eyre Sq branch are excellent, both friendly & efficient. Can't speak highly enough of Specsavers ⭐️

The beautiful and professional lady, Bilyana looks after me above and beyond and the team are wonderful too...looking forward to my new glasses...Mary Jordan