Starlight have always resolved issues promptly. Molly is very helpful when issues with quality arise although it is very rare. One of their suppliers sent a batch of poor quality cookipack lids but as... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I've had to guess a date when the transaction occurred as I've had a lot on and suffer memory problems but the date isnt important- "It was recent" I spoke with the company on more than one occasion... Voir plus
L'entreprise a répondu
Bought a sample box. Delivery was very quick as always, however I was disappointed with the quality of the box as it fell apart. Because of that I didn’t go on to order more. It’s also quite an expens... Voir plus
L'entreprise a répondu
I absolutely loved the fact that we get the sizes and measurements along side a full description which is very helpful when shopping online . I also loved the fact that the app is easy to navigate and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Starlight Packaging
Écrit par l'entreprise
Starlight Packaging has been doing business for over 10 years.
We provide a wide range of products that companies or individuals in the food industry would want and need.
We have a wide range of customers, from large food distributors, coffee shops, butchers, fast food takeaways, bakers and more.
Few of our key product ranges are:
Food delivery boxes
Produce trays
Polystyrene boxes
Takeaway cups
Cake boxes
Cupcake holders
Vacuum pouches
Eco friendly packaging
Cleaning Hygiene products
We sell all over the UK with nationwide delivery.
Also sell internationally to Europe and USA as well as rest of the world.
UK delivery options include:
Free delivery
Next day delivery
Next day AM delivery
Express delivery
Saturday delivery
Sunday delivery
Coordonnées de contact
Stoke on Trent, Royaume-Uni
- 01782454464
- sales@starlightpackaging.co.uk
- www.starlightpackaging.co.uk
4,6
Excellent
3 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Starlight Packaging
Hello,
Thank you very much for the 5 stars! :)
The right package you need specifically…
The right package you need specifically for small business,
Fast delivery and good customer service
27 mars 2026
Avis spontané
Came in time
29 mars 2026
Réponse : Starlight Packaging
Hello Susan,
Thank you very much for the 5 stars!
Réponse : Starlight Packaging
Hello,
Thank you very much for the 5 stars :)
Good and economical
Good, economical food containers that can go straight into oven. Website a little difficult to navigate!
Delivery charges reasonable and delivered in a reasonable timeframe.
27 mars 2026
Réponse : Starlight Packaging
Hello,
Thank you for the 4 stars and your honest review. We will be looking in to the website with our team to see what how we can improve.
Réponse : Starlight Packaging
Hello Sharon,
Thank you very much for the 5 stars and for being a returning customer! :)
Réponse : Starlight Packaging
Hello Natalie,
Thank you for the 5 stars!
fast delivery & prompt service
30 mars 2026
Réponse : Starlight Packaging
Hello Keith,
Thank you very much for the 5 stars!
Great item, service and company
Great item , delivery fast and all in all a great service and company
27 mars 2026
Réponse : Starlight Packaging
Hello Robert,
Thank you very much for the 5 stars! :)
100% failed to fulfill order correctly - Exorbitant shipping costs.
I have ordered from these guys twice and both times they got the order wrong. 1st order, the gloves were XL instead of L. I ended up just reordering because of the the shipping costs to return them would be a nightmare. 2nd order arrives, yep ! M sizes this time! What is so hard about accurately reading the order then despatching a product I can actually use? The shipping costs are exorbitant. £24 to send it to NI!! Absolute joke.
*** I have just seen the response from Starlight. ***
Dear Starlight, I have been a paraplegic for the last 19 years. I was in my 30s when I was injured. My hand size has not changed in all that time so why would I order a different size to ALL the other times this time? As expected, a BS response from a company with lots of reviews. Have a read of the 1 and 2 star reviews and see if you can see the pattern. I stand by my comments. Starlight/DLAN who ever they’re trying to be are not reliable and very difficult to deal with. Avoid !!!
25 février 2026
Avis spontané
Réponse : Starlight Packaging
Hello Steve,
We are sad to see the low stars and to hear about the issues with your order. We have looked in to this and on your most recent order placed 5th March - 126102 - you have infact ordered 4 boxes size Medium gloves. I cannot see any other orders from you, if you are able to provide us with your older order number, we can look in to this one for you too.
Excellent product, kept food frozen longer than expected.
Excellent product. Did the job even better than expected. Arrived when expected.
25 février 2026
Réponse : Starlight Packaging
Hello Hazel,
Thank you very much for the 5 stars! :)
Réponse : Starlight Packaging
Thank you so much for the 5 stars!
Very good experience buying from Starlight
Excellent communication, and exceeded delivery quote. Fair pricing too. Really good experience buying from Starlight.
27 février 2026
Réponse : Starlight Packaging
Hello Steve,
Thank you very much for the 5 stars! :)
Great company to do business with
Great communication, great value for money and quick delivery.
Will use again in future
26 février 2026
Réponse : Starlight Packaging
Hello, thank you very much for the 5 stars! :)
Still not delivered !
25 février 2026
Réponse : Starlight Packaging
Hi Kelly,
We are sorry to hear you have still not received your order. Could you please contact our customer service team at sales@starlightpackaging.co.uk and quote the relevant order number and we can look in to this for you.
I ordered and paid 4 days later I rang…
I ordered and paid 4 days later I rang to see why order not dispatched was told they could no reason why it hadn't been and was told it would be sent out next day as I needed it arrived today 3 days later and only partial order the rest would follow
23 février 2026
Réponse : Starlight Packaging
Hi, thanks for your feedback and we're really sorry for the frustration caused with your order. This isn’t the level of service we aim to provide.
It looks like there were delays in dispatch and then your order was unfortunately only partially sent, which clearly isn’t ideal—especially after you contacted us to chase it. I can see on the system that the remaining items have now been delivered to you.
We truly appreciate your patience and the chance to put this right.
Every thing arrived 0k cheers
23 février 2026
Réponse : Starlight Packaging
Hello,
Thank you very much for the 5 stars! :)
Easy to order with prompt delivery
Easy to order with prompt delivery. I’ve used them several times and have always been satisfied.
9 février 2026
Avis spontané
Réponse : Starlight Packaging
Hello Paul,
Thank you very much for the 5 stars! :)
Made an order paid for express shipping
Made an order paid for express shipping
Waited around 2 weeks and emailed them to ask where my items were, they apologise and looked into it and then I heard nothing. When it was approaching a whole amount of still not receiving my order, or any shipping update,
requested a refund and to be fair, they refunded my money straight away, but the whole experience was more annoying.
Wouldn’t use them again!
29 janvier 2026
Réponse : Starlight Packaging
Hello,
We’re really sorry to hear about your experience. You were absolutely right to expect faster delivery, especially after paying for express shipping, and we understand how frustrating the lack of updates must have been.
While we’re glad we were able to process your refund promptly, that doesn’t make up for the inconvenience and poor communication you experienced — and for that, we sincerely apologise.
We’re currently reviewing what went wrong with your order and our follow-up process to ensure this doesn’t happen again.
Thank you for your feedback.
Réponse : Starlight Packaging
Hello Caroline,
Thank you very much for the 5 stars! :)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.