Steelcase Avis 

I ordered a Gesture chair and it arrived promptly but I noted that it had damage upon opening the box. I contacted customer service and after a few days of "back and forth", they appropriately agreed to provide a full refund. Other than that I received a damaged chair, the situation was properly handled.

I purchased a brand new Steelcase Leap V2 directly from Steelcase for over $1,100 expecting premium quality and service. Instead, the chair arrived from the factory with a staple protruding through the upholstery and overall workmanship that was far below what I would expect from a company that markets itself as the gold standard in office seating.

The most disappointing part has been Steelcase's response. While they acknowledged the defect, their proposed solution was to send me through the warranty process. This is a chair that was defective on arrival and reported within days of delivery, not a chair that developed a problem after years of use. As a customer, I find it unreasonable to be directed into a warranty claim process for a brand new product that never should have passed quality control in the first place.

When you spend over $1,100 on a chair, you expect meticulous craftsmanship and a company that stands behind its products. Instead, I received a defective chair and was left fighting for what should have been a straightforward exchange.

For a company with Steelcase's reputation, this experience has been incredibly disappointing. Based on the quality of the product I received and the way this situation has been handled, I cannot recommend purchasing directly from Steelcase.

Steelcase delivers genuinely high‑quality products, and you can’t put a price on long‑term comfort or pain relief. While they’re not perfect—some design choices are unusual, the lumbar support isn’t as aggressive as some users may need, and delivery times can stretch to around three weeks—the overall build quality is excellent, but the seat is too thin and gives you tailbone pain over few hours of sitting in any position. Their support team also responds quickly when you are about to order, which I appreciate, but swifts quickly whenever you get the chair and ask questions about their flaws. I haven't recieved an response, which led me to get ghosted.

I’ve also tested several well‑known alternatives, including Herman Miller models, which didn’t suit my body type. The Steelcase Amia also didn’t provide enough lower‑back support for me personally. The Gesture, however, strikes a solid middle ground if you’re looking for a premium chair with broad adjustability, but i think im gonna resell it and get an Libernovo chair instead due to the tailbone pain and no response / help from their support after purchase

My best advice is to try the chairs in person if possible. And while Steelcase is doing many things right, I hope they continue listening to the community. Particularly regarding more aggressive lumbar options, better seats or addons for us who get tailbone pain and a back‑height adjustment for those of us who need it.

Awful service.
Bought a chair directly from them. Within 3 months a screw fell out.
Been trying to get a warrenty claim going, no reponse.

Shameful service for a 1,100GBP chair.
Will never buy again.

I purchased a Steelcase Silq chair for €1,399 at the start of August. It took a month to be delivered. When I began assembling it, I discovered that the wrong footrest had been included, and the gas spring was too narrow, extending all the way to the floor. I immediately contacted customer service and sent photos of the issue. However, it took several weeks for a service technician to come. Unfortunately, he wasn't properly informed about the problem and arrived without the necessary parts, so he left without fixing anything. Now, two and a half months after my order, I still don’t have a usable chair and continue to receive no response from customer service.

𝗨𝗽𝗱𝗮𝘁𝗲 𝗮𝗳𝘁𝗲𝗿 𝗼𝗻𝗲 𝗺𝗼𝗿𝗲 𝗺𝗼𝗻𝘁𝗵:
The service engineer arrived after another month. This time he came with the wrong spare part. He came with the identical gas spring instead of the correct footrest. He then wrapped the wrong gas spring in tape to make it fit the large hole in the footrest. The results is a botched repair and a chair that is not loadable with body weight without the gas spring hitting the floor. I have now reached out to the customer service in the hopes to return the chair after not having a place to sit, three months after ordering.

I've had my Steelcase chair for about a year now and it seems like a quality product, and customer service that was there when I needed them and quick to resolve issues. I would recommend and buy from this company again since I had such a good experience. Previous chairs I've purchased for half the price were falling apart in the same timeframe.

This company is the worst. They will not honor warranty and will push back on transferring to a manager. I spoke with Michael Hook from the online store and was extremely rude and didn’t want to transfer me to his manager. This has to be a joke with the prices these chair go and their quality. Do not buy, save a headache.

A year ago, I purchased a Steelcase chair, following a disappointing experience with a $100 chair from a different brand that I ended up discarding due to severe back pain.

I am extremely pleased with my Steelcase purchase. Yes, it's pricey, but after exploring various options under $200, I am convinced that it represents the best investment for my comfort and health. The level of comfort and support this chair provides fully justifies its price.
It's definitely a case of 'you get what you pay for,' and with this chair, it's been worth every penny.

I recently purchased a chair and I am extremely happy with my purchase! The chair looks great and fits perfectly in my office. Overall, i am Happy with my chair
Good Experience

I recently purchased a Steelcase chair for my home office and I am extremely satisfied with my experience. The customer service was excellent - the representative who helped me choose the right chair was knowledgeable, patient, and attentive to my needs. The chair arrived promptly and was easy to assemble. It is clearly well-made and comfortable to sit in for long periods of time.

What really sets Steelcase apart, though, is their commitment to sustainability. I appreciate that the company uses environmentally friendly materials and designs products to last for years, rather than contributing to the disposable culture that is so prevalent today.

Overall, I highly recommend Steelcase to anyone in the market for high-quality office furniture. The combination of excellent customer service, top-notch products, and a commitment to sustainability make Steelcase a company that you can trust.

Company is acting dishonest and sketchy. For a large company, they operate like a random sketchy website.

Was told before purchase that we could return our office chair with the restocking fee waived if we were unhappy with it.

We purchased their Gesture chair and it unfortunately felt very cheap compared to the Herman Miller / Haworth chairs we have. Very uncomfortable for the price as well.

We attempted to return the chair and received no response. They wouldn't respond to us until after the 14 day return window had closed. After providing proof with screenshots that we had been attempting to return the product throughout that time, they allowed the return.

They took a 20% restocking fee of $383 off the refund though. We reminded them that they had told us that they would waive the restocking fee. They refused to honour this.

Steelcase then changed their return policy on their website to say that there is no longer a restocking fee. We brought this to their attention that their return policy clearly says that there is no longer a restocking fee on any orders.

They responded that we had purchased before the return policy had been modified. They then added a clause to the return policy to state that orders from before May 2022 were subject to the old return policy.

The entire experience with them has been shady and unprofessional. I don't typically leave poor reviews, but this experience just felt shady and off.

OH GOD NO! Just don't, I'm serious.

I spent 1000 Euros on a fully loaded Gesture chair, only to have a CROOKED chair that doesn't match their specs delivered.

They state a seat height of about 415mm (16") in ALL their brochures, when in fact, the seat height is about 480mm (19"). They even state the fact that the chair is good for people with heights starting at 157cm (4ft 11"), which is absurd. I'm 175cm tall (5ft 9") and my feet weren't at a 90-degree angle at the lowest setting.

What's even worse is that the person I talked to, kept making me feel like an idiot who doesn't know what he's talking about and that my "Tape measurements" are BS compared to their ISO measurements. Never even addressed the fact that it was also crooked, despite me repeating it twice in emails.

My suspicion is that my chair was faulty. It was waaay to tall and also crooked, but instead of admitting that and replacing it, the customer service person just kept talking down to me and making me feel like s**t.

I've had chairs before you know... Expensive and dirt cheap, but even the cheapest ones' measurements are correct, maybe a half an inch difference... NOT 3!

This is an absolutely HORRIBLE company to be treating paying customers like that and basically calling them idi*ts.

It's too bad really, because in theory, the Gesture is an absolute beast. Would have loved to own a non-broken one.

If you want a good chair and a good experience, go with Herman Miller... heck... even Autonomous.

Bought a Series 1 at around £400 including headrest. Headrest not sent, no response from their support.

Worst part is that the chair is cheap and tacky. Not at all like a £400 chair. Mostly plastic, even the base is mostly plastic too. No tilt adjustability to control tilt. Only on or off. Lean on the arm rest heavily and it bends.

A Noblechair is around £300 mark, far superior quality.

Do not bother with this brand. Says US brand but I think that is a stretch. Maybe what they meant is US$ rates.

04.01.21 update. They have sent the headrest after a month finally, but after sending someone to my apartment to check the packaging, look at the chair etc. They made out like I was trying to cheat them out of a headrest. No apology, only to double check I was not a cheat. I feel really bad having shopped with these guys. The headrest they sent me also did not have the right screws. £400 chair and it does not even have the right screws.

Bought a Steelcase Chair from Uplift Desk company three years ago. The purchase experience was great, the chair itself was great....for a period of three years, it's the warranty experience with Steelcase that is less than desired.
The sliding mechanism broke on the chair, Steelcase sent me a replacement part, with no instructions and a part that looks nowhere near what the original part that was broken.
The chair lasting three years at a cost over a $1000 is a little disappointing.
Looking for a replacement chair now, not sure where to turn to, I have had bad luck purchasing chairs online without being able to try them.
Good luck with your purchases, I hope you have better experience.

Great place to find used office furniture. I went looking for a new desk chair and I was thrilled to find a wide variety of used chairs to try out and choose from.