Fantastic store and genuine service. All staff excellent and friendly. Product knowledge great and overall very satisfied.
L'entreprise a répondu
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Rang 01.04.2026 regarding a problem we are having with the Stratco 2 door titanium cabinet and was requested by the Stratco Customer Service Officer to support this phone call by email and to... Voir plus
L'entreprise a répondu
Very fast delivery. All was OK.
L'entreprise a répondu
I ordered what I would like on line for click and collect. I then phoned to make sure the stock was available in my town which it was. I drove down and picked it up and the gentleman even loaded it in... Voir plus
À propos de l'entreprise
- Quincaillerie
- Magasin de materiaux de construction
- Magasin de rénovation
- Magasin d'ameublement d'extérieur
- Fournisseur d'enceintes de terrasse
- Magasin de matériel pour l'entretien des toitures
Informations provenant de diverses sources externes
With over 70 years experience in the building and home renovation markets Stratco has become one of the largest producers and marketers of quality building and home improvement products in Australia and is actively pursuing a place on the world stage. Stratco now has state of the art manufacturing facilities in all mainland states of Australia along with a network of home improvement stores throughout the country.
Coordonnées de contact
30 McCombe Rd, 6230, Bunbury, WA, Australie
- 1300 185 185
2,5
Bas
9 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Replacement cabinet promised but not delivered
Rang 01.04.2026 regarding a problem we are having with the Stratco 2 door titanium cabinet and was requested by the Stratco Customer Service Officer to support this phone call by email and to attach photos, which was provided the same day.
Email received from Stratco Customer Centre Service Officer on 17.04.2026:
“I do apologise that it has taken so long to get back to you, they do have 2 in stock at the Bunbury store we can have this delivered to you…
… I will organise for the new cabinet to be sent out to you.”
Email received from the same Stratco Customer Centre Service Officer on 29.04.2026:
“I have reached out to the store to get this sorted as quickly as possible, I apologise this has taken so long to get sorted but we are having the team work on it and to contact you with confirmation of the delivery”.
Rang the Stratco Customer Service Centre and left a message, 01.05.2026, for the Bunbury Store to contact me regarding the delivery and no-one has returned my call.
I have emails stating Stratco’s willingness to replace the faulty cabinet and we would appreciate if the Bunbury WA store would arrange for a replacement cabinet to be delivered.
1 mai 2026
Avis spontané
Réponse de Stratco - Bunbury
Hi Glenda, thank you for bringing this to our attention and we sincerely apologise for the delays and lack of communication regarding your replacement cabinet.
We understand your frustration, particularly after being advised that a replacement would be organised and delivered. This is not the level of service we aim to provide.
We have passed your complaint onto our WA and Bunbury senior management teams to ensure your replacement cabinet request is reviewed and progressed as quickly as possible.
Thank you for your patience while we work to resolve this matter.
Fantastic store and genuine service
Fantastic store and genuine service. All staff excellent and friendly. Product knowledge great and overall very satisfied.
2 novembre 2024
Avis spontané
Réponse de Stratco - Bunbury
Hi Paul, thank you for the 5 stars and wonderful feedback! We hope to see you again at Stratco Bunbury!
Placed an order and paid for delivery NO Show …
Placed an order and paid for delivery of items, paying a high fee to deliver and giving three weeks notice for delivery to occur. On day of delivery, No Show! called store at 3.30pm and told, order was placed on the truck and delivery would be done by 6pm. Did not arrive and not impressed at all.
4 octobre 2024
Avis spontané
Réponse de Stratco - Bunbury
Hi Josh, we are disappointed to hear about your experience and will do our best to address what you've raised in your feedback. We would appreciate more details about your experience if you could please pass on your contact/order details and email us at contact@stratco.com.au and reference this review. Thank you.
Réponse de Stratco - Bunbury
Hi Laci, thank you for the 5 stars. We are glad to hear that you received your order and products very quickly and hope to see you again at Stratco!
Products good, prices ok, online ordering pointless
The products are good and the prices are reasonable. The staff try hard. The system support for the shop is terrible. 30min to sort out one transaction. So I tried online purchasing. It does not confirm the order is there and ready. When you call the main line they said 'it was not their policy to email/text order completion of orders'(really?). When I asked if it was ready I was told they couldn't confirm that either and put me through to the local shop. They hadn't actioned the order but confirmed the product was there. When I get there it hadn't been done and I had to show the staff where the product was in the shop because the system doesn't tell them. I really want to support an alternative to the big B but please Stratco Head Office fix the system and train the staff how to use it. Put in place an automated notification the order is ready - this basic online ordering process
20 novembre 2020
Réponse de Stratco - Bunbury
Hi Carol, thank you for providing your feedback for Stratco Bunbury. I am sorry to hear you had this experience. Contact will be made shortly to discuss this further. Regards, Annabelle
Réponse de Stratco - Bunbury
Hi Betina, I am sorry to hear you had this experience with Stratco. Contact will be made shortly to discuss this further. Regards, Annabelle
order had not been processed 2 working…
order had not been processed 2 working days after placement. Staff seemed overwhelmed by workload and didnt know where stock was on floor. Glad to just get what was ordered and get out of there. Other customers were just as confused with staff and getting their orders.
15 septembre 2020
Avis spontané
Réponse de Stratco - Bunbury
Hi Graeme, thank you for providing your feedback. I am sorry to hear you had this experience at Stratco Bunbury. I have contacted you if you would like to discuss this further. Regards, Annabelle
I ordered what I would like on line for…
I ordered what I would like on line for click and collect. I then phoned to make sure the stock was available in my town which it was. I drove down and picked it up and the gentleman even loaded it into my car for me.
13 mai 2020
Avis spontané
Friendly and knowledgeable staff.
2 mars 2020
Avis spontané
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