Stratco Avis 

3 013
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Poor installation, they do not want to fix it. We spent $21000 and bought a headache. It leaks through light, fan and from joints. Whenever contacted intaller(Jade Thompson and Trent the installer sen... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I bought a HM4 shed (sliding door) and overall I'm fairly happy with it. It looks beautiful and assembly was pretty straight forward with good instructions. This was a replacement to an older (10+ yea... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was nervous about organising a replacement garden shed until I spoke with Hazel Snow! She handled all of my questions professionally and sensitively. Despite changing my mind (a few times!) about my... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My experience wasn’t anywhere near great. I contacted stratco saying there were drawings missing. They said they didn’t supply them anymore.(it was on the packing sheet though) my council needs drawin... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Quincaillerie
  2. Magasin de materiaux de construction
  3. Magasin de rénovation
  4. Magasin d'ameublement d'extérieur
  5. Fournisseur d'enceintes de terrasse
  6. Magasin de matériel pour l'entretien des toitures

Informations provenant de diverses sources externes

With over 70 years experience in the building and home renovation markets Stratco has become one of the largest producers and marketers of quality building and home improvement products in Australia and is actively pursuing a place on the world stage. Stratco now has state of the art manufacturing facilities in all mainland states of Australia along with a network of home improvement stores throughout the country.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(3 013)

84 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Service centre assistance from Nga

I spoke to Nga in the Service centre about retrieving my Stratco member number prior to placing an order. Not only did she provide my member number, but processed my order, helped me use my Stratco credit, and pointed me in the direction of a discount that I was not aware of. Superstar service from Nga in the Service Centre.

10 juillet 2024
Avis spontané
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Réponse de Stratco

Hi Shannon, thank you for the 5 stars. We are glad to hear that Nga provided you with excellent customer service and really appreciate you for providing this feedback!

Noté 5 sur 5 étoiles

Carport Shelves

The shelves were very easy to find online and the ordering process was good. The staff were very helpful when I came to pick them up.

They were easy to put together and my carport now looks much tidier.

29 juin 2024
Avis spontané
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Réponse de Stratco

Hi Christina, that is great to hear that you found it easy to place an online order with us and that the team provided you with excellent customer service. Thank you for the 5 stats and we hope to see you again at the Canning Vale store!

Noté 5 sur 5 étoiles

Stratco Fyshwick are AMAZING!

Stratco Fyshwick were amazing with customer service. Alys was extremely helpful and very knowledgeable of the products. We were purchasing a large patio roof and Alys was fabulous in organising this to happen. Also, Saul was the guy who delivered the product last week. He had driven to Canberra from Sydney. He was absolutely fantastic in delivering the various components safely and professionally. It was a pretty tight area that he had to place the components onto (and they were huge and very heavy!). He even helped us move our car with a flat battery that was in the way. And even though it was really hard yakka he smiled the whole time and was such a lovely guy!

26 juin 2024
Avis spontané
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Réponse de Stratco

Hi Caroline & Geoff, it is amazing to hear that you were provided with excellent customer service regarding your patio roof purchase and with your car situation. Thank you for the 5 stars and we hope to see you again at the Fyshwick store!

Noté 5 sur 5 étoiles

The Guys at the dandenong Branch

The Guys at the dandenong Branch were very helpful with my click and collect , even loading the product in to my car.

13 juin 2024
Avis spontané
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Réponse de Stratco

Hi there, it is great to hear that you were provided with excellent customer service regarding your click and collect order. Thank you for the 5 stars and we hope to see you again at the Dandenong store.

Noté 5 sur 5 étoiles

Hassle-Free Purchase

Our engagement with Stratco for the purchase and delivery of our large metal storage cabinets was seamless and hassle-free. The goods delivered were as advertised and of the highest quality. The cabinets were easy to assemble and are strong and quite robust.

6 juin 2024
Avis spontané
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Réponse de Stratco

Hi Ian, it is excellent to hear that you had a great experience with the purchase and delivery of the large metal storage cabinets from Stratco. Thank you for the 5 stars.

Noté 5 sur 5 étoiles

A great product that lives up to…

A great product that lives up to expectations.
The written instructions are not very helpful other than helping confirm you have all the bits! However, the assembly video is excellent and makes assembly a breeze.

6 juin 2024
Avis spontané
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Réponse de Stratco

Hi John, thank you for the 5 stars. It is great to hear that you are satisfied with the product purchased and that you found the assembly video helpful. Thanks.

Noté 5 sur 5 étoiles

Stratford had the metal privacy screens…

Stratford had the metal privacy screens we were looking for at a very good price. We were notified of the delivery quickly, kept up to date. The screens were delivered to our door within three days of placing the order.

31 mai 2024
Avis spontané
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Réponse de Stratco

Hi Judy, thank you for the 5 stars. It is excellent to hear that you had such a great experience with your online purchase.

Noté 4 sur 5 étoiles

It was great to see the assembled…

It was great to see the assembled product at the shop.Ordered online on special,had to be delivered.
All good,the only disappointment was receiving promotional material a week later with the price dropped a further $200.

21 mai 2024
Avis spontané
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Réponse de Stratco

HI Adrian, we are glad you have had a four-star experience with our Penrith Store. We hope to see you again soon.

Noté 1 sur 5 étoiles

Poor customer service …

Ordered fencing it was delayed because of a powder coating issue so our contractor started another job . No phone call the fencing was dumped on my synthetic grass when there was obviously a driveway.when .we said we wanted it moved off the lawn we were met with you can remove it easily yourself it only weighs 69 k, bit hard when my husband is on a walking frame, poor customer service

24 mai 2024
Avis spontané
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Réponse de Stratco

We are disappointed to hear about your unsatisfactory experience and will do our best to address the issues you've raised. Thank you for taking the time to leave your feedback.

Noté 5 sur 5 étoiles

Steve from Stratco gave a courtesy call…

Steve from Stratco gave a courtesy call 5mins prior delivery my shed, he was down to earth and very professional. The shed has arrived in perfect condition, and he went above and beyond to place it exactly where I wanted, thanks Steve, now just got to put it together.

16 mai 2024
Avis spontané
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Réponse de Stratco

Hi Sebastian, thank you for the kind words. It is great that Steve was able to provide you with great service. We hope to see you again soon and we hope you love the new shed.

Noté 5 sur 5 étoiles

Great products and service

Have ordered & picked up several items (garden screens & metal wall decor) from Stratco Sunshine Coast. Easy online ordering, order updates, phone availability when required, & helpful in-store pickup service

7 mai 2024
Avis spontané
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Réponse de Stratco

Hi Rhonda, its great you have had a positive experience with our Sunshine Coast store. Thank you for the 5 stars,

Noté 5 sur 5 étoiles

Steve is great

Steve is great.

Thank you to Steve for an efficient and friendly delivery today!

30 avril 2024
Avis spontané
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Réponse de Stratco

Hi Georgia, thank you for the 5 stars. It is great to hear Steve provided you with excellent delivery service.

Noté 5 sur 5 étoiles

How good is Steve (Stratco driver)?

How good is Steve (Stratco driver)? Setting up garage multiple Stratco workbenches, shelving, cabinets.
Steve calls me to let me know he had of delivery items and would make the delivery with the next 30 minutes, on arrival the pallet of purchases placed just where I needed.

29 avril 2024
Avis spontané
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Réponse de Stratco

Hi Graham, it is fantastic Steve provided you with great service. Thank you for the 5 stars.

Noté 5 sur 5 étoiles

Steve from Straco delivered my shed…

Steve from Straco delivered my shed professionally. His attention to detail ensured the shed arrived in perfect condition, and he went above and beyond to place it exactly where I wanted.

26 avril 2024
Avis spontané
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Réponse de Stratco

Hi Pat, its great Steve provided you with a great delivery service. Thank you for the 5 stars.

Noté 5 sur 5 étoiles

Great cover

Product exactly as described - looks good.
Delivered on time and easy to assemble.
Covers our aircon unit perfectly.

23 avril 2024
Avis spontané
Logo de Stratco

Réponse de Stratco

Hi Peter, thank you for the 5 stars. We hope to see you again soon.

Noté 5 sur 5 étoiles

Great service from Steve

Steve was very helpful rang to let us know he was on his way. ensured he was delivering to the right unit rather then just dumping it and running. Complete opposite to our last experience.

16 avril 2024
Avis spontané
Logo de Stratco

Réponse de Stratco

Hi Rebecca, thank you for the 5 stars. It is great to hear Steve provided you with a great service.

Noté 1 sur 5 étoiles

False Advertising - False Discount Percentages

A promotion was advertised for an in store sale of up to 75% off on 13th April 2024. 20% off was offered on colourbond fencing products however when trying to make a purchase it was evident that only 7.75% discount was actually being honoured rather than the 20% advertised. If you shopped here on 13th April check your dockets and make sure you actually received the advertised discount correctly. If anybody else has had a similar issue regarding this sale on 13th April 2024 with this item or any other item please consider raising your concerns with Stratco in writing to a given email address, and then elevating to the ACCC if necessary. You will need to call Stratco to get the email address for a customer service manager. I can't share it here.

13 avril 2024
Avis spontané
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Réponse de Stratco

Hi Ben, we are disappointed you have had an unsatisfactory experience and will use your feedback to improve our service. If anyone has an issue from the sale on 13th of April, please contact us to investigate.

Noté 5 sur 5 étoiles

The online ordering was so simple and…

The online ordering was so simple and delivery within 3 days was amazing. Will have no problem ordering from stratco again absolutely brilliant

10 avril 2024
Avis spontané
Logo de Stratco

Réponse de Stratco

Hi David, it is fantastic to hear you had such a positive online experience with us. Thank you for the 5 stars.

Noté 5 sur 5 étoiles

Rob from Stratco at Huntingwood was…

Rob from Stratco at Huntingwood was fantastic.
Excellent customer service, fast, friendly and helpful.
Cheers mate.

3 avril 2024
Avis spontané
Logo de Stratco

Réponse de Stratco

Hi Jason, it is great to hear Rob provided you with excellent service. Thank you for the 5 stars.

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