Everyone was welcoming, polite and very helpful -they let me know exactly when I would be able to pick up my car and then helped me connect my phone too!
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Excellent service, always helpful everything explained. Never had an problems or issues, My car is looked after never had a scratch or any damage. Would always recommend your dealership.
L'entreprise a répondu
I took my car in for investigation of a faulty air conditioning. I was charged £149.99 to get a quote for over £2,000.00 for a new condenser. This sounded exorbitant and I took my car to a recommended... Voir plus
L'entreprise a répondu
Fantastic customer experience. I was warmly welcomed by Alixe Drummond from the minute I entered the showroom. From our initial conversation, car selection, test drive, through to handover of my... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
Nightingale Road, G5 1RQ, Hitchin, England, Royaume-Uni
- 01462 354 606
3,6
Moyen
100 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
New Car
The salesman (Chris)who dealt with the purchase of my new car was very courteous and professional which was much appreciated.
28 avril 2026
Réponse de Stratstone - Audi Hitchin
Hello,
Chris will appreciate you leaving this a review - thank you!
Have a nice day!
Hitchin Audi Customer Services
I have been researching the electric…
I have been researching the electric car market for 10 weeks. Contacted 6 car companies, test drove several cars and got proposals from 4 dealerships. I was a bit nervous/anxious about buying an electric car- I was looking for a nice car with enough style, power and range to meet my needs. Two weeks ago I started looking at the Q6 e-tron and contacted Audi. Within a few hours I had a call from Alixe Drummond in Hitchin and we agreed to meet up on Sunday 26th March for a test drive. Really liked the car but wanted the Vorsprung version which was not available in Hitchin. By Monday morning I had a proposal from Alixe and on Thursday 30th I picked up my new car. I was very impressed by Alixe's efficient professionalism and absolute engagement in selling me a car. Other dealerships had either ignored my enquiries, did not keep in touch...it was not a good experience. And, when I picked up my car, Alixe introduced me to the myriad of functions currently available in electric cars. Overall, my experience was a great one and I am enjoying my new car very much. Electric cars are not just good for the environment, they can also be fun to drive!!!!
30 avril 2026
Avis spontané
Réponse de Stratstone - Audi Hitchin
Hello Kamal,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Hitchin Audi Customer Services
Réponse de Stratstone - Audi Hitchin
Hello Andy,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Excellent service. MOT while I waited
Excellent service. I pre-booked my Audi Q5 for MOT and, as I needed the car that day, I delivered it for its MOT by 08.00 am, waited while th MOT was carried out and was back on the road just before 10.00 am.
Thanks to Service Advisor Annabelle Stevens who organised everything very efficiently.
27 mars 2026
Réponse de Stratstone - Audi Hitchin
Hello John,
Thanks for sharing your recent experience!
It sounds like Annabelle has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Hitchin Audi Customer Services
Vey professional service
Vey professional service. I was treated in a friendly and polite way.
31 mars 2026
Réponse de Stratstone - Audi Hitchin
Hello Andrew,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
If you have an issue don't expect the…
If you have an issue don't expect the after sales manager to get in touch
15 mars 2026
Réponse de Stratstone - Audi Hitchin
Hi Adam,
Thanks for sharing your feedback on your experience with Hitchin Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Hitchin Audi Customer Services
Audi Hitchin are very eager to sell you…
Audi Hitchin are very eager to sell you a vehicle but by far in all my years the aftercare and this goes across all commercial sectors is the worst I have ever received by Audi Hitchin.
4 octobre 2025
Réponse de Stratstone - Audi Hitchin
Hi,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Brand Customer Services
Great customer service.
10 mars 2026
Réponse de Stratstone - Audi Hitchin
Hello Phillip,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Audi Hitchin a good service team and…
Audi Hitchin a good service team and good technicians.
10 mars 2026
Réponse de Stratstone - Audi Hitchin
Hello Freddie,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Réponse de Stratstone - Audi Hitchin
Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Amazing experience ⭐️⭐️⭐️⭐️⭐️
Great service from start to finish and overall great customer experience, I’ve been coming to hitchin Audi for many years and it’s been good but recently it’s been a great experience
4 mars 2026
Réponse de Stratstone - Audi Hitchin
Hello Varun,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Hitchin Audi Customer Services
Very helpful and friendly staff who…
Very helpful and friendly staff who collected and delivered the car making the whole experience painless.
27 février 2026
Réponse de Stratstone - Audi Hitchin
Hi Alasdair,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with us at the Dealership.
Have a lovely day!
Stratstone Customer Services
The worst dealership they are incapable…
The worst dealership they are incapable of dealing with anything other than standing around and gossiping utter nonsense the Hitchin branch employees u get 3rd world service they might aswell move to a 3rd world and operate from there they might get better at there job not to forget everytime anyone leave a bad review they reply we thrive on giving excellent CS like pls work on what u preach duh 🙄
11 mars 2026
Avis spontané
Réponse de Stratstone - Audi Hitchin
Dear Nazia,
Thank you for taking the time to rate the experience you have had with Stratstone Brand. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Brand Customer Services
Expensive
Expensive for a basic oil change/service/MOT.
At least a discount should be offered if MOT booked with service.
18 février 2026
Réponse de Stratstone - Audi Hitchin
Hi,
Thanks for sharing your feedback on your experience with Hitchin Audi . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Hitchin Audi Customer Services
Mis advised on tyre losing pressure
Mis advised on tyre losing pressure. Ended up replacing tyre when a simple repair would have sufficed. Was advised it was a fault in the wall when in fact it was a nail in the centre of the tyre.
20 février 2026
Réponse de Stratstone - Audi Hitchin
Dear Perry,
Thank you for taking the time to rate the experience you have had with Stratstone Brand. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Brand Customer Services
Top level Audi service
Kimberley provided an excellent level of service during my visit to Audi. From the moment I arrived, she was professional, welcoming, and attentive. She took the time to clearly explain the process, kept me updated on the progress of the service, and made sure everything was handled efficiently.
Overall, Kimberley made the service experience straightforward and stress-free, and her professionalism reflects very positively on the Audi brand.
9 février 2026
Réponse de Stratstone - Audi Hitchin
Hello Claude,
Thanks for sharing your recent experience!
It sounds like Kimberley has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Hitchin Audi Customer Services
Helpful staff and efficient service.
3 février 2026
Réponse de Stratstone - Audi Hitchin
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Réponse de Stratstone - Audi Hitchin
Hello, Michael.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Great place and friendly staff
Great place and friendly staff. Adrian in particularly was great!
15 janvier 2026
Réponse de Stratstone - Audi Hitchin
Hello Ali,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Outstanding Support Throughout a Complex Repair
I’d like to take a moment to share some positive feedback about Annabelle and the support she’s provided throughout the repair process for my Audi Q3.
From the outset, Annabelle has been consistently helpful, professional, and approachable. She kept me informed at every stage, took the time to explain updates clearly, and always followed up when she said she would. Even when the situation became more complex and required multiple investigations and repairs, she remained patient, understanding, and proactive in helping move things forward.
What I particularly appreciated was her calm and reassuring manner, her willingness to listen, and the effort she made to ensure I felt supported rather than left in the dark. She was a real point of continuity during the process and made a difficult situation much easier to deal with.
Thanks to Annabelle’s help, I felt confident that my car was being looked after properly, and I genuinely appreciate the level of care and professionalism she showed throughout. She’s a real credit to the team.
16 janvier 2026
Réponse de Stratstone - Audi Hitchin
Hi Mohammed,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Annabelle at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
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