Stratstone - Audi Milton Keynes Avis 

Have to say Michelle on reception was phenomenal , warm welcome friendly nature , listened to exactly what I was after and understood, offered drinks and a comfy couch, cdnt stay to see cars as it was super busy but definitely will go back based on first impressions.

Paige who was the point of contact on the day provided an exceptional level of service. The extended team resolved the small technical issues, enabling car to be back with me swiftly. Highly recommend the Milton Keynes site.

charlie evans was excellant in the service department!!! had a few issues with my car!2026

Staff friendly and courteous with every sign of delivering good customer service.

Poor customer service
They give dirty courtesy cars, dog hair inside,
No interest in trying to fix your car under warranty, will diagnose it as something else to avoid doing the job
They take forever getting back to you
Kept my car for 2 months still with the same issue.

Polite and friendly service, pro active follow up is appreciated.

The customer service skills of Susannah and Rama! They were both brilliant! Especially Susannah who went the extra steps to make me feel truly valued! Thank you both!

Customer service at MK Audi is non-existent.
I have brought 2 cars from this dealership. both times they have tried to over charge me for maintenance/services.
When being told what the charges for the work they will inflate the price and hope you don't query the cost. a £1600 cost as if by magic became £1200 when I suggested it seemed excessive, and very recently a brake fluid change was quoted £145, again I queried the cost and within seconds the price became £84. I am still awaiting a call from the service manager to discuss why this seems to be common practice. 1 week and still no call.

Conscientious work and diligent help from the whole team in the MK Audi Service Unit, ...Thanks again to all involved for looking after my cars needs!.. Only grumble was the litter left in the courtesy car. I think the empty wrappers and empty pop bottle belonged to someone in the MK Audi Sales department!

Poor communication from central booking team. Job card inaccurate. Check in staff don’t listen

Extremely helpful from the time I walked in to the time I left. I was very impressed with the I received.

As the many months tick by, there is still zero customer service at Starstone Milton Keynes.

Even Stratstone HQ can't get a response from them. Meanwhile, the Audi Q5 still has major faults.

Thank you for your reply, but I have already done that numerous times.

My account manager leapt me up todate on this unplanned repair! As always a great service.

Brilliant customer service

Fantastic service from Saul at Audi. He was brilliant from start to finish—professional, friendly, and incredibly helpful. He’s the reason I came back to Audi for my next car. Highly recommend.
Abul is also very helpful and has fantastic communication, thank you very much Abul.
Libby.

Wow what service we received yesterday! We had popped in to book our TT in for a service only to find that our MOT had run out, obviously we were visible upset about this as we had not been notified ( cars first MOT since purchase) but we had nothing to worry about Faith on the service team was amazing, before we knew it we were sat having a coffee while our car was MOT’d! Faith had been to the service guys to ask if any of them would stay and MoT the car as it was home time for them, I believe it was D. P. Edwards who stepped up and got it done for us . Thank you so much Faith, D.P Edwards ( sorry got the name from MOT certificate) absolutely brilliant customer service, we are so grateful. Also thank you to the lovely lady on the desk next to Faith who was also helpful ( sorry didn’t get your name) We will definitely recommend. Faith see you on the 20th for the service Bryan and Tracy M

EIGHT MONTHS down the line and hundreds of emails later, the issues still have not been resolved. Instead the dealer fails to come through on promises made.

I purchased an S4 in June and on the day of collection a SOS warning light came on. Immediately reported before leaving and was given the option of leaving the car or Milton Keynes would arrange with my local dealer for repairs. Well I wish I had left the car. Several weeks went by and many emails chasing them to speak to the local dealer, finally had the issue diagnosed which isn’t covered by warranty but to add insult to injury, the local dealer found faults totalling £1000 which needed immediate attention.
On further digging the vehicle had missing service history despite being advertised with full Audi history.
Now 8 months on and so many emails to customers services, they have promised to make the repairs however, have failed to come good on this!!!
I will be retuning this car for a refund.

**Update**
Despite the promised reply, so no contact from the dealer. Absolutely ludicrous customer service. Please if you wish to buy an Audi, use any other dealer apart from this one!

Great service from Milton Keynes Audi.

Warranty work was carried out promptly, so that I had my vehicle back before Christmas.

Staff always friendly and knowledgeable, especially Susannah.

Unfortunately the Audi A3 I purchased from this dealership has had several problems: the fuel cap mechanism has failed; the air conditioning is not functioning correctly and the horn isn’t operating due to water ingress.

I have taken my car into Audi on several occasions to get the issues fixed. Whilst the fuel cap has been sorted, the service team have been unable to fix the air conditioning issue and are yet to complete the horn work. We’ve taken the car into Audi 3 times for the air conditioning but the problem persists.

I have been waiting for over a month to discuss the next steps with Audi and yet my emails are largely ignored. When I do receive a reply I’m told someone will get in touch soon. I am still waiting.

The service we received from the sales team was excellent but the service team have really disappointed us in terms of customer service. Sadly we were warned about this by a family friend who has also purchased a car from this Audi dealership.

It’s a shame that these garages are desperate to take your money and yet when things go wrong they are seemingly disinterested in terms of putting the matter right.