Stratstone - Audi Milton Keynes Avis 

If you have any sense, you will never buy a car from Audi Stratstone / Milton Keynes.

I have bought numerous cars from this group over the years (7 or 8 vehicles) including current two cars however never again following recent experiences. Wives Q4 e-tron for the second time simply died / failed to work / wouldn’t start. Car towed to garage and advised that a repair would be necessary. No courtesy car provided with result we have incurred significant expense. Almost no update from garage and they simply dont return the calls they promise. 5 days pass - still no car and almost no updates or contact. Eventually a week later, we are told the car is ready - we ask that it be dropped off however told this isnt possible as they have no drivers so we say we will collect the following morning and advised they open at 730/800. We arrive around 830am only to be told the car isn’t ready at all. Told it needs final sign off but no explanation provided as to why this hadn’t happened or why anyone had not had decency to contact us to say car wasn’t indeed ready and we shouldn’t make the journey to the garage. Again no courtesy car offered. Made anger clear and told someone senior would call me and compensation promised. We are now 3 weeks since car was taken in and still haven’t received the call from the senior manager to discuss the compensation promised. Still haven’t received the car back and barely had an update except a couple of one line emails saying, “frustrating, still no update”. Eventually received a courtesy car dropped off by a driver who they verbally and in email said wasn’t available that week when we first requested the car be dropped off so they have also told us blatant lies. The treatment we have received from Stratetone Aud has been nothing short of a disgrace and not aligned in the slightest with a so-called premium car brand.
No doubt, this message will receive the same prepared response that all others get showing how little they truly value their customers.
Avoid this place at all costs.

I’m very dissatisfied. Although the coolant work was completed, the smoke from the exhaust has worsened since the visit. I was told only an oil-consumption test was needed, but the visible smoke remains unresolved. The car was with you for weeks, no courtesy car was available, and I incurred extra costs. This experience has not restored confidence in the vehicle or the repair quality.

Failed repair, they do not call back when they say they will, poor service, will not be buying an Audi ever again.

MK Audi
My experience
31 July - called in to explain problem (EML) and made appointment for diagnosis.
6 Aug - diagnosis. Found a fault N80 valve.. I assumed this would rectify the fault. Service visit booked for 22 August
22 Aug - service visit to replace N80 valve.
29 August - to report light still on! Arranged a diagnostic visit on 4 September
4 September-abortive visit - not in diary - grrh. Further visit arranged.
12 Sep - another diagnostic visit.

Over five weeks and light still on.

I was requested to book in my car for a safety check following a recall. Used the app.. forget trying to us this folks, I never got a response, so phoned a few days later, and got car booked in, for a few weeks time. Was told when I brought it in that despite being offered a free valet when I booked, their jet wash had suddenly stopped working..sadly it appeared their vacuum also didn’t work, because they did not bother with the interior either. Anyway I tried to phone during the afternoon so see if car was ready, but no one answered the phone, despite me ringing several times. Of course I got a call just before rush hour to say it was ready. I just find this place so pretentious, if only they would concentrate on providing a proper service. No doubt I will get the usual stock answer from customer services * see answers to previous poor reviews on Trustpilot.

A dreadful office of Audi - they admitted to the most horrendous level of service that led to a new car being cancelled and returned, with compensation being rejected. I had to ask Audi UK to resolve the issue. Audi UK was excellent.

very efficient process of dealing with my vehicle with regular updates.

if you have to disconnect dash cams, please reconnect. If you need to change every setting on the seats, please return to standard. When washing the car it would be nice if the roof was also done.

I am writing to express my concern regarding a recurring issue with my vehicle’s brake pads and the consistency of the technical information I have been given.

On the second-to-last occasion when I brought my car to Audi, I specifically requested — as indicated in the inspection video sent by Audi — that the brake pads be replaced. I authorised the replacement service; however, the work was not carried out. The explanation I received was that, despite the recommendation in the video, replacement was not necessary and that only an adjustment was required.

Since collecting the car from that service, the brake pads have been making a constant and inconvenient squealing noise.

I acknowledge that the customer service has improved; however, I have noticed that the technical evaluations and the information provided by the mechanics do not always match, which can be frustrating. This leaves me feeling as though I am being perceived as a difficult customer, which is not the case.

In Brazil, I was accustomed to truly premium Audi service, and it is disappointing to have to report issues almost every time the car goes in for maintenance. My only intention is to ensure that the vehicle is maintained to the highest standards that the Audi brand represents.

I would appreciate it if you could review this matter and advise on the best way to resolve the brake pad issue permanently.

Thank you for your attention and understanding.

I had a great experience during my recent MOT at Stratstone Audi Milton Keynes. From the moment I arrived, the team was professional, welcoming, and genuinely focused on customer care and made the whole process seamless from start to finish.
Everything was handled professionally with minimal waiting time. It's clear that customer care is a top priority here, and it's always reassuring to know your car is in safe hands.
Thanks to everyone involved, Jack Giles, Abbi Mortimore and as always Moazin Jhetam - highly recommend for MOTs, sales and aftercare!
Big thanks to the team for making the process smooth and stress-free — a real credit to the brand. Highly recommend!

Dropped my car in at 8am for a service and fault to be checked. At 17:45 when i arrived to collect my car someone rang to tell me the service was completed but they haven't checked the fault. Which had to be rebooked in for the back end of July to support with a pool car, when i rang to confirm 29th July this booking i was told no pool car was booked and told it would be September before they can book me in with a pool car ! Someone needs to get their act together !!!

Purchased a car via pcp back in August 24
Since this I have received a fine from dvla and was black listed due to no change over of my part exchange

Accumulate 2k worth of work in just 7 months - less than 10,000miles - snapped valves in the engine - metal breaks across, car sounds like a tractor

Was told I’d be remembursed for the dvla fine to find out they refusing to pay me back in full
Manager of used cars doesn’t get back to you

Would rather give the car up but 11k id need to find to early terminate- worst customer service and crap car.

Will not be returning to this branch

Had a bad service experience here. Took in a Q4 etron for a safety recall only to be told that I could not have access to the courtesy loan vehicle on account of my license being less than a year old! Waiting two months for an appointment and not having this information provided at the time of requesting for the loan vehicle is careless on the part of this dealership, specifically since it’s not a standard problem that I have faced when leasing vehicle or adding myself to a family vehicle.

Furthermore during my visit I was told an appointment would be booked in next week, only to be told by phone a week later the next available appointment is September. To customers consider buying here I would advise taking your business elsewhere if this is the level of communication for after sales-service offerings.

6 weeks ago I put in an urgent call to Stratstone Milton Keynes Audi. Th new car they sold me was not fit for purpose. Once they take your money they dont give a dam. They have ZERO after sales customer experience.

Dont buy from Audi Stratstone Milton Keynes

DONT BOTHER TO RESPOND WITH YOUR STANDARD RESPONSE. JUST GET THE DEALER TO RETURN MY CALL. 6 weeks and waiting

JUST CONTACT THE DEALER AND GET THEM TO REURN MY URGENT CALL. I AM NOT DOING YOUR JOB FOR YOU

All the staff were great, kept informed, car drop off and pick up as good as it gets!

A poorly managed service for the internal door card repair despite me ensuring everything was in place for an initial service. Vehicle was re booked in but the repair was not great. Misha Naseem maintained a proffentional approach which maintained the brands reputation for excellent service