I have had three new Audi cars over the last 10 years, all through Warrington Audi. Each time I went to renew, the sales experience was excellent with good dialogue between both parties. I went to ren... Voir plus
Établissement
Changer d'établissementCharon Way, Gemini Retail Park,, WA5 7YD Warrington, GB
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Lisez les avis des autres
I had my Audi S4 if for a charging problem and Matthew Sanderson dealt with my car and from start to finish he kept me informed all the way I even ended up getting an Mot done and a health check so al... Voir plus
L'entreprise a répondu
Thankyou Matthew smith for the most outstanding service! From the moment we bumped into him we was actually heading back to the car as we couldn’t see what we wanted. Went above and beyond and was so... Voir plus
L'entreprise a répondu
Went in with query air con issues after a regas the previous week. Matthew was welcoming and efficient. He kept me up to date with the status and then upon completion read out the engineers report. Re... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
Charon Way, Gemini Retail Park,, WA5 7YD, Warrington, Royaume-Uni
- 01925 358 822
3,6
Moyen
173 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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All staff helpful and polite.
15 janvier 2025
Réponse de Stratstone - Audi Warrington
Hi,
We appreciate you taking the time to share your positive experience.
Customer Services
Can not fault the service team
Can not fault the service team, they always go above and beyond for your needs and make you worthy
3 janvier 2025
Réponse de Stratstone - Audi Warrington
Hi Tim,
Thank you for your kind words.
We appreciate your feedback and are glad you had a positive experience with our service team.
Customer Services
Réponse de Stratstone - Audi Warrington
Hi,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Great experience during service of my car.
All my needs were taken care of. 100% positive experience👍
20 décembre 2024
Réponse de Stratstone - Audi Warrington
Hi Mr Niz,
We're thrilled to hear you had a positive experience.
We appreciate your kind words and are glad we could meet your needs.
Customer Services
Left sitting around
Left sitting around, nobody came to inform me the work was complete
5 décembre 2024
Réponse de Stratstone - Audi Warrington
Hi Kevin,
We understand your frustration with the lack of communication regarding the completion of your work.
We strive to provide excellent customer service and ensure our customers are informed every step of the way.
We will take your feedback seriously and use it to improve our communication processes.
Customer Services
Extremely Disappointing Experience with Audi Warrington
My experience with Audi Warrington has been nothing short of frustrating. After purchasing a vehicle on 25/10/2024, it developed multiple faults within days, including a brake fluid warning and a dead battery that left me stranded. I raised a formal rejection under the Consumer Rights Act 2015 due to these issues, but the dealership's response was dismissive and unhelpful.
To add to the ordeal, upon temporarily collecting the vehicle on 19/11/2024, I discovered an unauthorized repair to a windscreen crack that occurred while the car was in their possession. Despite clear evidence, Audi Warrington denied responsibility and claimed I should "expect such cracks" in a second-hand car. This attitude is unacceptable, especially when the damage was not present at the time of purchase.
Repeated follow-ups via email have been ignored, and their after-sales service has been appalling. I also raised the matter with Audi UK and Audi Finance, yet the lack of accountability and transparency from all parties involved has been deeply disappointing.
I strongly advise against dealing with Audi Warrington. The lack of professionalism and refusal to take responsibility for their actions is completely at odds with the standards expected from a premium brand like Audi.
2 novembre 2024
Réponse de Stratstone - Audi Warrington
Hi Nitheesh,
We understand your frustration and apologise for the negative experience you've had.
We strive to provide excellent customer service and are disappointed to hear that our standards were not met in this instance.
We value your feedback and will use it to improve our processes.
Customer Services
Brilliant dealership
Brilliant dealership, very professional staff, I would look forward to using them again.
20 novembre 2024
Réponse de Stratstone - Audi Warrington
Hi Mr Duncan,
Thank you for your kind words.
We're thrilled to hear you had a positive experience and appreciate your business.
Customer Services
Réponse de Stratstone - Audi Warrington
Hi Teresa,
A big thank you for leaving us a 5* review!
Have a lovely day!
Customer Services
Unhelpful team
Unhelpful team. Get an email through saying how did I rate my experience but haven't been called to tell me my car is ready for collection. Been on the phone for the past hour waiting for the team to pick up the call...
4 décembre 2024
Réponse de Stratstone - Audi Warrington
Hi Steven,
We understand your frustration. It's important to us that you have a positive experience, and we apologise that this wasn't the case. The emails are automatically generated.
If you still needing to speak with someone, please email us with your details to service.followup@stratstone.com and we will ensure that you are contacted back.
Thank you,
Customer Services
After care at Stratstone, Warrington
The young lady Chloe was extremely helpful to us
12 novembre 2024
Réponse de Stratstone - Audi Warrington
Hi Susan,
We're so glad to hear you had a positive experience with Chloe.
We appreciate you taking the time to share your feedback.
Customer Services
Réponse de Stratstone - Audi Warrington
Hi Mr Screawn,
We appreciate your kind words and are thrilled to hear about your positive experience.
Customer Services
Being in contact and informing of any…
Being in contact and informing of any issues that may require attention direct to the customer and explaining in understanding manner
24 novembre 2024
Réponse de Stratstone - Audi Warrington
Hello Gerrard,
We appreciate you taking the time to share your positive feedback.
We strive to keep our customers informed and provide clear communication regarding any issues that may arise.
Customer Services
Appalling service & deceit.
Booked a service for my wife’s car at Stratstone Warrington Audi 7 weeks before actual service. Booking process now a nightmare since it became centralised (off-shore call centre?) Took 3 attempts & then confirmation quoted wrong slot. Difficult getting back in contact to correct their mistake. Made the 51 mile journey to service appointment to be advised that service couldn’t happen until a recall defect had been fixed. No prior notice or warning had been given & the dealership just blamed Audi for not advising us, deflecting responsibility. Service advisor did however state that the recall defect and oil change service could be achieved within booked 3 hour slot. Unfortunately, her Supervisor then advised that it couldn’t and we would be waiting 4.5 - 5 hours. No apologies & no real interest from staff. Asked to speak to manager & he dismissed all of the above as a “mistake” (refusing to accept the fact that we had faced a number of mistakes & still no apology). In summary, we wasted a day and fuel to get a service that couldn’t happen prior to fixing a recall defect. We have suffered financial loss as well as massive frustration, made worse by Stratstone’s arrogant, ignorant & dismissive attitude.
20 novembre 2024
Avis spontané
Réponse de Stratstone - Audi Warrington
Hi Nick,
We understand your frustration with the recent service experience at Warrington Audi.
We strive to provide a seamless and positive experience for all our customers, and it's clear that we fell short in this instance.
We apologise for the inconvenience caused by the booking process, the communication regarding the recall defect, and the extended wait time.
We value your feedback and will use it to improve our processes and communication moving forward.
Customer Services
Réponse de Stratstone - Audi Warrington
Hi Roy,
Thanks for the great rating!
We are always happy to help,
Customer Services
Réponse de Stratstone - Audi Warrington
Hi Alan,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
Great work!
A thorough diagnosis was done to locate and rectify the fault. The service team kept me fully informed with progress.
14 octobre 2024
Réponse de Stratstone - Audi Warrington
Hi Steve,
We appreciate your kind words and are glad to hear that you were satisfied with the service you received.
We strive to provide our customers with the best possible experience.
Customer Services
The staff are always very professional…
The staff are always very professional and friendly and tailor their support to meet your needs. It’s always a pleasant and helpful customer experience.
5 octobre 2024
Réponse de Stratstone - Audi Warrington
Hi Dawn,
Thank you for your kind words and for taking the time to share your experience.
We are thrilled to hear you had a positive experience with our team.
We appreciate your feedback and will continue to strive to provide excellent customer service.
Customer Services
Réponse de Stratstone - Audi Warrington
Hi,
Thank you for your kind words.
We're thrilled to hear you had another great experience.
Customer Services
Trim was fallen off for no reason and…
Trim was fallen off for no reason and refused to be replaced u see warranty in 1 year old car
10 octobre 2024
Réponse de Stratstone - Audi Warrington
Hi Mohammed,
We understand your frustration with the trim falling off your car, especially since it's only a year old.
It's never pleasant to experience unexpected issues with a vehicle, especially when you're relying on it to be reliable.
Your feedback will be passed over to the relevant management team.
Customer Services
Réponse de Stratstone - Audi Warrington
Hi Avril,
Thank you very much for leaving a 5* review.
Andy will really appreciate it!
Have a great day!
Customer Services
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