Stratstone - Audi Wolverhampton Avis 

Disappointing service standards

I booked my car in with Stratstone Audi Wolverhampton as my usual dealer, Coventry Audi, had no availability before my planned trip to Europe.

When I collected my car after the service, I noticed the engine oil level was only just above the minimum warning mark. For a vehicle that has just had a full service, this is not what I would expect.

I contacted the service department and was told this is “manufacturer recommendation.” This explanation is misleading. Manufacturers specify a safe operating range between minimum and maximum — they do not recommend returning a freshly serviced vehicle with oil barely above the minimum, especially when Audi engines are known to consume oil and the car is about to be driven long distances.

My regular Audi dealer always fills the oil close to the maximum level and I have never experienced any issues. Leaving the oil at the lower end of the range after a paid service feels like poor practice and a lack of attention to detail.

Overall, the experience left me disappointed and questioning the servicing standards at this branch.

I've used Audi Wolverhampton for years and will continue to do so. They always provide me with good service and a friendly face. Recent service from Dan and Lucy has been excellent

The treatment was very good.

Wolverhampton Audi used to be fantastic! When it was Jardine motors, now it's run by Stratstone and it's appalling. The customer service is shocking, especially as this is supposed to be an upmarket brand. The after service is the worst - if you would like a service or something under warranty, then forget it for months, as it takes that long to get booked in. Even then, we turned up for our appointment to be told that the specific part hadn't arrived so we'd need to rebook (another few months later) The Q4 we bought is already in massive negative equity to the tune of over 15k. After 15 years of buying more than 10 brand new cars from Wolverhampton Audi, I will never go there again. Painful experience. Bring on Mercedes!!

Thanks for the standard reply. If you check the email address that you've provided, you'll see that I have emailed you numerous times and have not had a reply.
I'm beginning to believe that "Anthony Jones", the business manager at Wolverhampton Audi is simply a mythical person. He's never there when I go, he's always "in a meeting" when I phone and he never answers his emails

Always keep me upto date with work, polite on phone. I do recommend Audi Wolverhampton

Very pleased with the overall service.

After bringing my car in to resolve
the software issues - it is still doing the same
thing.

Reassuraning, professional service, completed the service before time allocated. Very happy with the service provided by Wolverhampton Audi 5*

I dropped off my car early. I got the message about my service having been done and made my way. The courtesy wash had not yet been done (my fault as I turned up earlier than agreed) and I could not wait any longer. So, Hope, advised I could get the car washed in my own time if I preferred and send the receipt across. That was preferable for me.

I love Audi's customer service and they do the best latte in proper cup and saucer. 😋

Deposit took and still waiting for it to be returned
The car had double the miles stated when buying the car
Don’t return calls
Not what I expected when giving the £500 in good faith being told it would be returned immediately if I didn’t buy the vehicle

An utterly chaotic experience! Not what I expected from a prestigious dealership.

Good company ,very good service ,very polite team thanks

The service Manager was very knowledgeable and couldn't do enough to help me. very pleased wit the service provided.

kept me inform but didnt wash car as per previous visits

There were two issues that were the reason for my visit. One is still not resolved which is highly disappointing concerning I’ve tried to get support for this issue since April

Excellent service all the way through experience

Everything done to my entire satisfaction.

Recently bought a Q5 from Audi Wolverhampton, the deal was all agreed online, video call, emails etc. The deal we agreed was excellent and the car amazing. We had agreed for ceramic coating to be included in the price and was assured this would be done. I travelled from South Wales and due to a train delay I got there a bit later. After a test drive we completed everything, all done very professionally, I confirmed that the ceramic coating had been done as agreed but in my rush I didn't check for the after care kit, usually with this sort of detailing an aftercare is provided. Also the boot cover was missing again due to my keenness to get on the road I didn't check this either.
A couple days later we had rain and I noticed that the water did not bead away as it should with ceramic coating. The next days the water marks were unsightly which confirmed either the ceramic coating was done poorly or not done at all.
The ceramic coating was initially offered at a cost of £700 but after negotiation the sales manager agreed to include this within the agreed price. Really glad I did not pay £700!
I contacted both the sales manager, the sales executive I dealt with and also brought both matters to the attention of the after sales representative who called me for feedback.
Really disappointed that the ceramic coating pack nor the boot lid has not been sent.
Overall the service, the deal and the vehicle were all excellent just let down by the ceramic coating or lack thereof. If it was not for this issue then I would not have hesitated in giving 5 stars.
It is often noted that extra detailing offered by dealers is poorly done but did not expect this from a franchised Audi dealer.