Stratstone - BMW Chesterfield Avis 

Just had my x6 full service at Stratstone Chesterfield and must say service was excellent from start to collection thanks to Zoe,

Must say service has always been first class,

Thank You.

Booked a service well in advanced online and opted to have a courtesy car. Appointment accepted and no contact until I turn up on the day to be told they do not do courtesy cars.

A days plans because of the “premium” service offered by this dealership

Well im am truly disgusted n let down. By such a big dealership. My advice is go and buy ure new or used car from a proper dealer. I brought a new car from here n paid cash. My car had been in workshop 13 times with several problems. Let alone how many times ive called brakedown. This time broke down in paighton on a family trip to celebrate my dads passing. New gear box needed. Now 3 weeks later its on a truck bk to me. N bmw uk customer service wasn't interested n as a good will gesture offered £200. What a joke.

Excellent service from John and the team, kept well informed of progress with vehicle.

I recently contacted Rachael in Sales at BMW at Chesterfield who sold me my used car a month ago as it had a fault with the air con. I have to say that Rachael was very helpful and went out of her way to assist me resulting in the problem being rectified.

I am writing this review to show that not only are Stratstone BMW Chesterfield excellent for buying cars but their after care service is too. Thank you once again Rachael.

Placed refundable deposit of £100 at BMW Chesterfield for a 850i3 weeks ago. Didn’t proceed and car sold to another buyer. Despite a phone call and 3 emails no response received

Commenced a dispute with Mastercard today.

To all the team at bmw Chesterfield, great service, friendly staff, can't do enough for you, Rachel Dagnall manager absolutely brilliant, they all deserve a pay rise, thank you, Adrian Furniss.

Excellent customer service,
Polite staff who explained thoroughly about the process and takes us through our queries. Very straightforward and respectful. He was very nice and helpful throughout the whole process. I would recommend coming to this dealership as they accompanied all my requirements and I’m sure they will do the same for you.

Micheal on front was a pleasure to deal with when my vehicle had an unexpected delay with keeping me informed every step of the way and sorting a courtesy vehicle promptly. Great service team and was full of trust when my vehicle was returned.

Top notch staff, Jack helped over email answer any questions promptly.
Alfie in person helped me with purchase of car was simple and efficient, pleasant experience. Very happy with bmw garage and the new car.

WENT TO BROWSE THE CARS AT BMW CHESTERFIELD ENDED UP BUYING ONE THE SERVICE I GOT WAS EXCELLENT AGRIPPA MTUKWA THE SALEMAN WAS VERY PROFESSIONAL FROM START TO FINISH

Excellent service from Joe Barber!

Covered everything really professionally from start to finish.

Excellent service. Friendly and efficient

My personal experience with this Bmw is negative. They take the car, do nothing and don't give it back until the evening. And don't ask me how I know, because I have the app and I can see where the car is parked, when it is being driven and when the doors are open.They have looked for half an hour and then have to wait until the evening, when there is a traffic jam, to pick it up. Also the people who work there are rude and arrogant. The woman who served them had terrible manners. If you have the option, you'd be better off with Nottingham Bmw dealership. My experience there is German. The people are polite and pleasant.

First class team at the Stratstone body shop on Pottery Lane Chesterfield. Quick, efficient and excellent customer service. Recommend to any BMW driver. Been here many times and always do a great job.

Stratstone BMW Chesterfield, had a very good experience off buying a new car from this dealership, Hash our sales man was very helpful and knowledgeable without being pushy in anyway, would definitely buy from this dealership again.

Pleasent experience dealing with Sam Chell who was accommodating and helped me navigate through the trade in and purchase of my car.
All the staff were polite , smiling and courteous.
Happy to recommend Strathstones.

STAY AWAY FROM THIS DEALERSHIP

Took my car in for a recall was charged for a curtsey car when challenged about this was rude arrogant and was told I should of got some one to follow me and drop the car of and then taken me back to fetch it (20 miles) each way or book it in somewhere else that's your problem to sort out Steven (management) said (cocky) do your self a favor keep away

I hope this email finds you well. I am writing to express my deep concern about the recent service experience I had at your nearest BMW store.

Upon receiving a recommendation from BMW to change the cooler, I promptly visited the store and entrusted them with the service. After leaving my car on Sunday evening, I received a call on Monday afternoon informing me that my car was ready for collection.

However, as soon as I drove my car, I noticed an unusual noise coming from the engine. Worried about this unexpected issue, I decided to return to the store and inform them about it. They assured me that they would investigate and get back to me once they had identified the problem, so I reluctantly returned home.

To my great surprise and dismay, this morning I received a call informing me that there is indeed a problem with my car and that it would require a payment of £1000 to rectify. This sudden additional expense has left me deeply worried and frustrated.

I understand that unforeseen issues can arise during service; however, given the circumstances in which this issue occurred immediately after servicing at your authorized store, I kindly request a thorough explanation regarding what has transpired. It is important for me to understand why such an issue was not detected during the initial inspection or brought to my attention before collecting my vehicle.

I truly value your brand and have always trusted in BMW's commitment to excellence. Therefore, it is my sincere hope that you will address this matter promptly and provide a satisfactory resolution.

I look forward to hearing from you soon.

Yours sincerely,

G.Thileep

It was a pleasure dealing with Joe Barber from initial enquiry through to post delivery questions. Very personable with good knowledge of the car in question. Joe kept me informed throughout the purchasing process and was very helpful throughout.