Stratstone - BMW Doncaster Avis 

Great customer service and a hot drink whilst you wait

The lady who dealt with me was called Stacey and she was fantastic, very welcoming and very friendly. Definitely needs a pay rise.

recently received a recall notice for my BMW X3 requiring the replacement of the starter motor. I booked the vehicle into Strathstones of Doncaster, and I am very pleased to share that the service provided was exceptional.

The recall work was completed promptly and free of charge, and my vehicle was returned in perfect working order. Throughout the process, the team demonstrated outstanding professionalism, keeping me well informed and making the experience completely stress-free.

The staff were courteous, efficient, and clearly committed to customer satisfaction. It was reassuring to see BMW’s high standards reflected so well in the service I received.

Overall, I am extremely satisfied with the recall experience and highly commend Strathstones of Doncaster for their excellent service.

Stacy and Olivia who assisted with my service and MOT were amazing. Super friendly and informative and kept me updated throughout the process. Thank you both!

Had a very good experience with Olivia G. Customer advisor yesterday when I had my car serviced at Strattston BMW at Wheatley Hall rd Doncaster. I meant five star.

highly professional customer centered

The moment you walk through the door there is someone waiting to help. Everyone from Reception to Service Personnel are geared to customer attention. That makes a big difference, I don’t have to wait for them, they are ready and waiting for me.
There’s always an air of calm assurance from both the Reception and Service department ladies that the car is in the very best hands and it’s their smiles and even small talk which creates an atmosphere of wellbeing for me and my car.
A big thank you BMW Wheatley Hall Road Doncaster.

Friendly and very helpful staff. The job was completed on time and the technician explained what was done and even helped out on a minor problem that I’d forgotten about before I’d left my car, much to my satisfaction.

Excellent buying experience yet again. This is the 3rd new car we have purchased from Stratstone BMW in Donny. Arjuin Singh from start to finish did an outstanding job, through to the big reveal at handover! The car is awesome, however I am so glad I went for leather interior instead of the vegan leather they call sensifin. Overall though I am very happy to recommend to friends and family.

Outstanding Customer Service from Olivia at Stratstone. Her attention to detail and empathetic nature got my repair sorted and me back on the road quickly. Olivia is an asset to BMW and would highly recommend the Stratstone team for impeccable Customer service.

Really friendly staff and the service is incredible:)

Overall the people and the service is great
Really polite friendly staff but something need to be done with the phone systems
I called 4 times and was on hold for 25 minutes only to be cut off

Went in for MOT. Was all done, no issues. Great at arranging a pick up time to fit around my needs.

The lady on reception and the young lady on service reception were great. After some confusion with the booking from your head office, they sorted this out with a smile and no trouble.

Excellent customer service. The team are all really friendly and approachable, recognised us from when we came in previously over a year ago and very welcoming. Arjuin in particular was great, keeping in contact with us throughout, making sure we were happy and understood the choices we made and he was genuinely excited for us and you can tell he cares about making sure the customer journey is the best it can be. Transparent in conversations with my partner (who is very knowledgeable about cars) in regards value for money and specifications, which is always appreciated and makes the process more personal and not just a sales pitch. Sent me photos of the car and my partner, which again gave the process a personal touch. We have never had a bad experience with Stratstone Doncaster.

Hi,

I came in on Tuesday 7th October to Stratstone Doncaster, having booked in my BMW for a check, MOT and sat nav update.

When I initially booked, I was told I didn't need a service yet, which I found refreshingly honest.

The customer service and updates I received throughout my time waiting, the upgrade kept failing, was exceptional from Olivia Graham. She is an absolute treasure and she even gave me her own crisps as I'd waited over lunchtime.

Just thought you should know that you have a lovely team and all the customers I sat with and chatted to, whilst waiting, had nothing but praise for your aftercare at Doncaster Stratstone.

I will certainly be coming back and have already booked to have a Dash Camera fitted on the 23rd October.

But Olivia certainly helped make my mind up and her feedback of the check and MOT was very honest and trustworthy - no wonder the other customers were all pleased with their support services.

Best regards,

Chris Smith

Arjuin Singh got me a great deal on a new BMW 1 series. He was very clear about cost and even came to my home address to assist, due to my work commitments. This was very helpful and I've never had this level of service before.
I would highly recommend this dealership, as it's the second new car that I have purchased from them now.

Dropped my car in for a complimentary annual inspection had a good welcome
Then greeted by Stacey in service.
I would recommend Stratstone 100%

BMW Doncaster Service Team cannot fault them. Customer service is exceptional, they go above and beyond and nothing it too much trouble. Most importantly they get the job done. Service, mot, repairs I wouldn't go anywhere else.