Stratstone - Land Rover and Jaguar Birmingham North Avis 

JLR dealerships have amongst the worst reputation of any. I have purchased perhaps ten of their cars over the years, and others, and generally think their reputation is, sadly deserved. With a bar so low it is a particularly good effort to stand out as being, by some margin, the most ineffective and incompetent I have ever dealt with. On top of this the “customer care” has been truly awful. Don’t expect any post sale care whatsoever. Absolutely take your money elsewhere

Fast service with polite staff and good entertainment facilities while you wait

I think the guys are great there. Helpful, they keep you informed and have a smile. Tough job but they are very customer focused.

From the first contact the service team made me welcome and assured me all would be sorted.
Jack as point of Contact was very professional.

Staff are welcoming, knowledgeable and courteous. The service is more than commensurate with the brand. I was treated as a guest not just a customer. Impeccable!

all staff very professional and attentive, could not fault them, Lauren stood out and went above and beyond, an exceptional individual.

Very good service and very helpful and Jack in service really good

Very disappointed with my Defender as it’s always in for repair due the engine light coming on, and the quality / incomplete service of the Evoque

Stratstone service perfect - Thank you to all

I couldn’t be happier with my experience purchasing a used Range Rover. From start to finish, the service was exceptional, and Andrew was absolutely fantastic throughout the entire process.

Andrew Collins was professional, knowledgeable, friendly and genuinely went above and beyond to make everything as smooth and stress-free as possible. He made me feel confident in my purchase, answered all my questions and ensured every detail was taken care of. It’s rare to receive such a high level of customer service, and Andrew is a real credit to the team.

The Range Rover itself is fantastic, and the whole experience exceeded my expectations. I wouldn’t hesitate to recommend Andrew and the dealership to anyone looking to purchase a vehicle.

The service team were so helpful

Great customer service

Exceeded my expectations in all areas, perfection.

Great customer service kept informed at all times special reference to Ashleigh Dickens at Stratstone Land Rover Jaguar Birmingham

Nothing improves here ,it gets worse every time we visit.

⭐⭐⭐⭐⭐ Fantastic experience from start to finish

We had a brilliant experience buying our car from Land Rover. Lauren was absolutely lovely – friendly, professional, open and genuinely helpful throughout the whole process. The manager was equally supportive and approachable, which made the whole experience relaxed and enjoyable with no pressure at all.

We came away with a wonderful car that we’re absolutely delighted with, and they even threw in a lovely gift, which was such a thoughtful finishing touch!

Excellent customer service, a really friendly team and a very positive buying experience. We wouldn’t hesitate to recommend them. Thank you, Lauren and the team! 😊

quick drop off and courtesy car was ready.
sent a video update of works done,

I collected a brand-new Defender from Stratstone Land Rover and discovered damage to the vehicle at collection. What should have been an exciting experience buying a new vehicle has turned into six weeks of frustration.

I've purchased 11 Land Rovers over the last six years, so I've dealt with a number of Land Rover retailers and know the level of service I would normally expect. Unfortunately, this has been by far the worst experience I've had purchasing one.

The attitude from some members of staff has been arrogant and dismissive, and communication since collecting the vehicle has been extremely poor. I've had to continually chase for updates and have repeatedly been told the matter has been escalated or that somebody will contact me, only for nothing to happen.

Six weeks after collecting a brand-new vehicle with damage, I still have the damaged vehicle and the issue remains unresolved.

Mistakes and damage can happen, but it's how a company deals with them that matters. For a main Land Rover retailer selling vehicles of this value, the way this has been handled is simply not acceptable.

Based on my experience, I couldn't recommend Stratstone Land Rover.

Reply response : i contacted your customer complaint team earlier on after collecting the vehicle and im still currently awaiting someone to come back to me properly? all you advised was you would refer it back to the dealership which are the people who wernt coming back to us? The customer care team is very poor and doesnt even respond to emails and you cant speak to them. ive had to get LR customer service involved to try and get the issue resolved.

Jack Smiley was attentive in every aspect. Was a pleasure to see someone who enjoyed there job.