Stratstone - Land Rover Milton Keynes Avis 

The worst 4 years of owning a car I have ever experienced

From emails to walking in the show room was the best experience ive had in my 30 years of buying cars ..
made to feel so welcome with being offered drinks upon arrival & the manager introducing herself … now lets move on and talk about Daniel Stuart , went above & beyond to make us feel special with professionalism top of his list … even though i was buying probably the cheapest car they had i was made to feel like i was buying the most expensive car they had …

From the showroom to toilets were spotless , every staff was friendly and looked like they wanted to be there
Me & my partner left with a smile on our faces & felt so special , even so my partner had tears in her eyes from the service & treatment we received

Think stratstone landrover milton keynes have just found themselves 2 new customers from now on …

Well done to all the staff & thank you

Very friendly staff

Great team always friendly

The Stratstone Range Rover Milton Keynes team are superb

Purchased a Defender, love the car but it's developed fault after fault. Our customer service representative is fantastic, so it's sad giving a one-star review, but unfortunately spending a fortune on a car that has a litany of issues is pretty depressing.

Sam in Milton Keynes kept me informed and was very pleasant and efficient.

Lovely staff, my car went in for a recall and was washed. Due to the long hot summer and hosepipe ban, it was pretty dirty with a heavy dusty/silty coating. When I collected the car it looked clean but the next day I noticed it has been so badly scratched during the wash. It's a black car so really shows. Very sad as I've really looked after it and it wasn't a cheap car for me and I cant afford another one.

Very disappointing service experience

I’m extremely disappointed with my experience at this Land Rover dealership today.

My vehicle service had been scheduled with Service DEPT Staff, with a courtesy vehicle arranged. This is not the first time I have experienced a problem with courtesy-car arrangements. On previous occasions, I have turned up for a confirmed appointment only to be told that a courtesy vehicle was unavailable and that the appointment would need to be rescheduled.

Unfortunately, the same thing happened again today.

When I expressed my frustration about this recurring issue, I was then accused by a member of the service team, M..., of being aggressive. I strongly dispute that characterisation. I was expressing my frustration about a repeated failure in the service arrangements that had been made with me.

What made the situation even more disappointing was that a colleague sitting beside her then interjected and supported the allegation that I was being aggressive.

I found the whole interaction extremely inappropriate and upsetting. Customers should be able to raise legitimate concerns about repeated service failures without being labelled as aggressive simply for expressing their dissatisfaction.

I have purchased several new vehicles from this dealership, so I would expect a considerably higher standard of customer service and professionalism.

I have now raised this as a formal complaint and have also requested that the relevant CCTV footage from 11:00–11:52 on 7 September 2026 is preserved and reviewed so that there is an objective record of what actually happened.

I hope senior management will investigate this properly, including the recurring courtesy-car issue and the conduct of the staff involved. At this stage, I am very disappointed with the way I have been treated.

Car went in for a recall. Car came back with the clips around the headlight surround snapped off, causing the surround to be loose. Disappointed.

Great service and great team

“Buy a Range Rover for vanity, not for sanity.” Unfortunately, after my experience, that saying rings very true.

If you are considering buying a Range Rover, I would strongly recommend thinking again.

I have owned mine for around six months and it has spent more than half of that time in the garage.

It went into Stratstone Milton Keynes on 27th May for what was supposed to be a one-day job. It is now the end of August, over three months later, and I still don’t even have a confirmed date for when I will get my vehicle back.

It has been issue after issue after issue. Every time you think you are getting somewhere, something else seems to go wrong or another delay appears.

This isn’t a cheap vehicle. You buy a Range Rover Sport expecting a premium product and a premium ownership experience. Instead, I have spent more than half of my ownership without the vehicle.

Three months to deal with something originally booked in for one day — and still no confirmed return date — is frankly ridiculous.

So, to anyone reading reviews because you’re thinking about buying a Range Rover: DON’T.

However good they look and however nice they are when they’re working, none of that matters when the vehicle spends months sitting at a dealership.

“Buy a Range Rover for vanity, not for sanity.” I wish I’d listened.

I certainly won’t be buying another Range Rover and as soon as I get it back I’ll be selling it whilst losing roughly £5,000 worth of depreciation from it just sitting in the garage.

I will update this review when I eventually get the vehicle back with the final amount of time it spent off the road.

Massive claim incoming.

Great service, friendly staff, and everything was done quickly. Really happy with the service definitely recommend!

Delivered good customer service and experience..

Just brilliant customer service from everyone

Only went in for an all service. Customer service was good. Done exactly what they said they were going to do. Even cleaned my car before I picked it up. Can't expect any more.

Great service, a fast efficient way to buy a used car. Craig Allan supremely helpful.

Milly was excellent and very helpful as uual

Excellent great job

Terrible dealers worst I have ever felt with makes me want to sell my car as the dealers have made the experience the worst I ever had