Stratstone - Land Rover Milton Keynes Avis 

Lovely staff, my car went in for a recall and was washed. Due to the long hot summer and hosepipe ban, it was pretty dirty with a heavy dusty/silty coating. When I collected the car it looked clean but the next day I noticed it has been so badly scratched during the wash. It's a black car so really shows. Very sad as I've really looked after it and it wasn't a cheap car for me and I cant afford another one.

Dear Sir/Madam,

I am writing to raise a formal complaint regarding the service I have received from Milton Keynes Land Rover in relation to my Range Rover Sport.

The vehicle has now been with you for over two weeks, yet I have been informed that the vehicle has still not been inspected or worked on. I find this level of service extremely disappointing and unacceptable, particularly given the circumstances surrounding the vehicle.

The issue has occurred very shortly after the vehicle came out of its manufacturer warranty, and I believe this is a matter that should be considered for Goodwill assistance from Land Rover, given the timing and circumstances.

I have therefore been left without my vehicle for more than two weeks, with no meaningful progress apparently having been made. Had the vehicle been inspected promptly, I would at least have expected a clear diagnosis and an explanation as to whether Land Rover would be prepared to assist with the repair under Goodwill.

I would now like this matter escalated to the appropriate manager and would ask that you urgently confirm:

Why the vehicle has been at Milton Keynes Land Rover for over two weeks without being inspected.
When the vehicle will actually be diagnosed.
What the current position is regarding a Land Rover Goodwill contribution.
Whether the case has been referred to Land Rover UK for consideration.
When I can realistically expect the vehicle to be repaired and returned.

I would appreciate a prompt response and a clear explanation, as the current level of service falls well below what I would expect from a Land Rover main dealer.

I look forward to hearing from you urgently.

Very disappointing service experience

I’m extremely disappointed with my experience at this Land Rover dealership today.

My vehicle service had been scheduled with Service DEPT Staff, with a courtesy vehicle arranged. This is not the first time I have experienced a problem with courtesy-car arrangements. On previous occasions, I have turned up for a confirmed appointment only to be told that a courtesy vehicle was unavailable and that the appointment would need to be rescheduled.

Unfortunately, the same thing happened again today.

When I expressed my frustration about this recurring issue, I was then accused by a member of the service team, M..., of being aggressive. I strongly dispute that characterisation. I was expressing my frustration about a repeated failure in the service arrangements that had been made with me.

What made the situation even more disappointing was that a colleague sitting beside her then interjected and supported the allegation that I was being aggressive.

I found the whole interaction extremely inappropriate and upsetting. Customers should be able to raise legitimate concerns about repeated service failures without being labelled as aggressive simply for expressing their dissatisfaction.

I have purchased several new vehicles from this dealership, so I would expect a considerably higher standard of customer service and professionalism.

I have now raised this as a formal complaint and have also requested that the relevant CCTV footage from 11:00–11:52 on 7 September 2026 is preserved and reviewed so that there is an objective record of what actually happened.

I hope senior management will investigate this properly, including the recurring courtesy-car issue and the conduct of the staff involved. At this stage, I am very disappointed with the way I have been treated.

Car went in for a recall. Car came back with the clips around the headlight surround snapped off, causing the surround to be loose. Disappointed.

Great service and great team

“Buy a Range Rover for vanity, not for sanity.” Unfortunately, after my experience, that saying rings very true.

If you are considering buying a Range Rover, I would strongly recommend thinking again.

I have owned mine for around six months and it has spent more than half of that time in the garage.

It went into Stratstone Milton Keynes on 27th May for what was supposed to be a one-day job. It is now the end of August, over three months later, and I still don’t even have a confirmed date for when I will get my vehicle back.

It has been issue after issue after issue. Every time you think you are getting somewhere, something else seems to go wrong or another delay appears.

This isn’t a cheap vehicle. You buy a Range Rover Sport expecting a premium product and a premium ownership experience. Instead, I have spent more than half of my ownership without the vehicle.

Three months to deal with something originally booked in for one day — and still no confirmed return date — is frankly ridiculous.

So, to anyone reading reviews because you’re thinking about buying a Range Rover: DON’T.

However good they look and however nice they are when they’re working, none of that matters when the vehicle spends months sitting at a dealership.

“Buy a Range Rover for vanity, not for sanity.” I wish I’d listened.

I certainly won’t be buying another Range Rover and as soon as I get it back I’ll be selling it whilst losing roughly £5,000 worth of depreciation from it just sitting in the garage.

I will update this review when I eventually get the vehicle back with the final amount of time it spent off the road.

Massive claim incoming.

Great service, friendly staff, and everything was done quickly. Really happy with the service definitely recommend!

Delivered good customer service and experience..

Just brilliant customer service from everyone

Only went in for an all service. Customer service was good. Done exactly what they said they were going to do. Even cleaned my car before I picked it up. Can't expect any more.

Great service, a fast efficient way to buy a used car. Craig Allan supremely helpful.

Milly was excellent and very helpful as uual

Excellent great job

Terrible dealers worst I have ever felt with makes me want to sell my car as the dealers have made the experience the worst I ever had

Excellent customer care by all staff I interacted with.

Made to feel like a valued customer. Sales people were helpful listening to what I wanted, and not pushing me to something I didn’t. I was very happy with the service I received and would be happy to recommend.

Easy booking, service timescle adhered to and hire car was good. Only issue was when washed after service part of the vehicle name across the bonnet came adrift. We await this small fix.

Tell you your car is fixed for you to prove it’s not on collection, rebooked and then after a week told you’ve damaged it and they can’t help.
Thankfully JLR actually listen to there customers as this dealership clearly doesn’t.

Took over 10 months to resolve the issues and finally get my vehicle back and because they updated the software I am now unable to use android auto wirelessly. No apologies nothing

Smooth and affectionate from start to finish