Stratstone - Land Rover Reading Avis 

Went in to have its headlight replaced that failed. When the car was in I asked to have the engine coolant topped up. Checked with the service rep both when dropping the car AND when collecting that this had been checked/done. I was assured that it had been completed. On the drive home my engine coolant light came back on so the service manager lied to my face. Also origianlly made the appointment in August. At 5:30pm the night before my 8:30am appointment in October, I was told it was cancelled and then had to rearrange to November. A four month wait to get a headlight replaced, and being told the appointment is cancelled the night before the first booked at the last possible moment.

There's a theme here of terrible customer service. Will never go back to this dealership.

Friendly service and my car running smoothly after the repair at the main Jaguar dealership.
Only thing I m not happy that my car had not been washed properly after the service and repair .

Kind Regards
J BOND ( B DOGAN )

showroom. After collecting my car from its recent service, a warning light appeared on the dashboard immediately. This is unacceptable, especially from a showroom of your size and reputation.
Such oversight raises serious concerns about the quality of work carried out and the attention to detail in your service department. I would never recommend this service centre to anyone based on my experience.
I expect a prompt explanation and resolution to this issue. Please advise how you intend to rectify the situation.

The job was done well, but I had to return my vehicle because I was initially informed that the work was complete when it actually wasn't. The communication needs to be better; I found myself repeatedly calling for updates instead of being proactively informed when the timeline extended beyond what was scheduled.

Why can Stratstone let us know when our service is due? I missed mine and now my warranty is affected. Stratstone have all this information on their systems, why can’t they send an automated message to let us know. Other car companies manage to do this.

In 2024 I bought a new Jaguar F Pace Hybrid from the Stratstones sale office in Slough - during the sales process they couldn't have been more helpful however subsequent issues caused by their own service department and appalling inactions and repeated failures to respond to reasonable requests led to a complaint and ongoing support from JLR's customer service department in the Midlands. Even with JLR's Customer Service team help several actions have still not been followed through. Due to my own personal experiences I have resolved never to use their services again. In addition, when I bought the car I paid nearly £700 to have the car Ceramic coated. It turns out that this payment pays for the car dealer to have one of their staff apply a fairly basic Diamondbrite product to the car and certainly didn't do anything like they claimed it would in protecting the car and is no better than applying a car wax. The guarantee is pointless and worthless as Diamondbrite merely send a bloke round to wash your car and re-apply this very average product to your car and then claim that they cannot be held responsible for the garages initial application costs nor claims regarding the products benefit's.
I would suggest that to anyone wanting to apply a Ceramic coating to their car that they buy the product from Diamondbrite and do it themselves. The three year claim about never having to wash or wax your car is completely false and you will need to re-do it regularly.

I had a wing mirror collision which needed repair and it was dealt with immediately I called at the garage.

All work completed on time and to a high standard, staff helpful and friendly

All promises kept. Would certainly recommend.

Been to a few premium dealership for car servicing and this one is above the rest. Service team is excellent in keeping me up to date with the progress of work done on my car.

I had my vehicle in for warranty repairs with two faults. After 10 days, I received both an email and a phone call confirming the vehicle was ready to collect and that the issues had been sorted. However, on arrival I was told only one of the faults was covered under warranty.

For over a week I was completely misled into believing both problems had been repaired under warranty. The garage could easily have informed me that one fault wasn’t covered and provided me with a quote while the car was on site. Instead, I was left under the impression everything had been taken care of, only to be told otherwise at collection.

This lack of transparency wasted my time and left me feeling misled and frustrated. Service advisor was Charlie. Definitely do not recommend and would rather go elsewhere next time.

Taste time
Bad service

Excellent professional and expedient service

the problems that were reported to the service team have not been resolved, despite assurances that the software update that was performed would do this

Reading Jaguar Land Rover showroom consistently meets expectations. As a long-standing customer, I have always found their customer care front desk, sales team and services to be excellent. The team is consistently helpful, professional, and attentive. We truly appreciate their continued support and outstanding customer service — thank you.

I was not extremely keen in having to travel a much longer way to Reading since we were informed that unfortunately our usual garage at Land Rover Slough ceased operating .
I was so pleased however that the level of customer care, friendliness , professionalism and more importantly efficiency was the best I have ever come across ; from A to Z.
THANK YOU !