Levein and Sarah put the customer first and sticking with Stratsone JLR has been a no brainer for me. They've also taken on some staff from the recently closed Rockar garage which means I'm dealing wi... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementLeeside Road, Leeside Road, N17 0QJ London, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Terrible, you get better service buying a can of coke than from Stratstone London. There are no admin staff to pick up the phone so booking in your car takes around 2 weeks if you call 20 times a day.... Voir plus
L'entreprise a répondu
On a trip over from Germany, where I live, my Velar suddenly decided to show a red engine problem light 🤯. Managed to crawl the car to Statstones Tottenham workshop where Keeley and her team did thei... Voir plus
L'entreprise a répondu
Manufacturer recall for airbag. Booking with Land Rover Tottenham was simple, communication excellent and car promptly picked up and returned on the same day with complimentary wash. Very pleased and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
Leeside Road, Leeside Road, N17 0QJ, London, England, Royaume-Uni
- 020 8808 6191
4,4
Excellent
185 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Over a month since our awful experience…
Over a month since our awful experience and my last review and still nobody has been in touch to resolve the problem despite them saying they would. I strongly recommend avoiding purchasing a Land Rover at all costs based on the terrible customer service we have received.
1 mai 2024
Avis spontané
Réponse de Stratstone - Land Rover Tottenham Service Centre
Hi Emily,
We are so sorry to hear this. We are currently chasing this up with the management team for you and have asked that you are contacted as a matter of urgency.
Stratstone Customer Services
Stratstone staff were great however the…
Stratstone staff were great however the issue is down to Land Rover and their supply chain for parts, I waited over 6 weeks for parts. I've been driving range rovers for the past 25 years, will be having a rethink when I need my next car.
4 avril 2024
Réponse de Stratstone - Land Rover Tottenham Service Centre
Hi Tim,
We appreciate you taking the time to leave your feedback.
The review that you have left is for the JLR branch in Tottenham, rather than the brand itself.
As you have advised, the staff were great. We would love if you could amend your score to reflect the people that you dealt with.
Thank you again for leaving this feedback.
Stratstone Customer Services
Helpful and friendly service centre…
Helpful and friendly service centre team, dealt with car promptly and efficiently
15 avril 2024
Réponse de Stratstone - Land Rover Tottenham Service Centre
Hello John,
Thank you so much for your lovely feedback.
We really appreciate you taking the time to do this.
Stratstone Customer Services
Sarah’s great !
Very professional members of staff. Everybody’s so helpful and they all smile and tend to your needs.
9 avril 2024
Réponse de Stratstone - Land Rover Tottenham Service Centre
Hi,
Sarah will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Customer Services
warning dont visit this place or they will cause 100s of pounds damage
i dealt with shantlee and shes extremely rude person pathetic behaviour they damaged my car staring colum during software update.
they damaged my stereo buttnin and asking me 1400 pounds for repair on my service record in error she put high milage i corrected them.
extemely rude person never go there or you will end up damaging the car shantlee intentionally ignore customers and extremely rude person ever
2 avril 2024
Avis spontané
Réponse de Stratstone - Land Rover Tottenham Service Centre
Hi Shah,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Stratstone Customer Services
Sarah at Stratstone, Tottenham - AWESOME !
Was taken care of my a lady called Sarah. She was brilliant !! Professional, polite, helpful and knowledgeable. Rare to receive such good service from companies these days.
27 mars 2024
Réponse de Stratstone - Land Rover Tottenham Service Centre
Hi,
Thank you for the great review!
We really appreciate you taking the time to feedback your experience with Sarah.
We look forward to welcoming you back.
Stratstone Customer Services
Only place to take your car!
Myself and family have all started to get our cars serviced here after bad experiences at other depots. The girls are wonderful, go above and beyond like your not just another customer.
21 mars 2024
Réponse de Stratstone - Land Rover Tottenham Service Centre
Hi Krina,
Thank you very much for the 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Stratstone Customer Services
Réponse de Stratstone - Land Rover Tottenham Service Centre
Hi Maria,
Thank you for your positive review.
Have a great day!
Stratstone Customer Services
Stratstone Land Rover Tottenham quickly…
Stratstone Land Rover Tottenham quickly identified and resolved the problem that I had with my Evoque then returned it to my home address. Great service all round by very friendly and helpful staff - a pleasure to deal with them.
23 février 2024
Avis spontané
Réponse de Stratstone - Land Rover Tottenham Service Centre
Hi,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Customer Services
Great communication and service
20 février 2024
Réponse de Stratstone - Land Rover Tottenham Service Centre
Hi,
Thank you very much for leaving a review!
Have a nice day!
Stratstone Customer Services
The service is great!
For the last 5 years I have always dealt with the jaguar grange group and have been unhappy every time with their service. What a difference this makes....i have mainly dealt with Sarah and she is fantastic. She has kept me updated and informed and is an absolute credit to your company. Well done on putting customers first, it really makes a difference.
I ordered a new car a couple of months ago and was pleased to be moving away from Jaguar because of my previous dealings with Grange.....If i had this experience i would be staying with Jaguar. Customer service really makes a difference.
12 février 2024
Réponse de Stratstone - Land Rover Tottenham Service Centre
Hello Janet,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Stratstone Customer Services
Friendly Staff
Oz and the team of lovely ladies were incredibly attentive and welcoming throughout my experience. Oz took the time to explain everything in great detail, which was very reassuring. Overall, I had a fantastic experience and would give it 5 stars. Thank you again!
16 février 2024
Réponse de Stratstone - Land Rover Tottenham Service Centre
Hi Sam,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Stratstone Customer Services
Réponse de Stratstone - Land Rover Tottenham Service Centre
Hi Solomon,
Sarah will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Customer Services
Front line people honest and friendly
2 janvier 2024
Réponse de Stratstone - Land Rover Tottenham Service Centre
Hi Chad,
A big thank you for leaving us a 5* review!
Have a lovely day!
Stratstone Customer Services
Everything was easy and straight…
Everything was easy and straight forward.
The staff were courteous and efficient.
18 décembre 2023
Réponse de Stratstone - Land Rover Tottenham Service Centre
Hi Ekow,
We always appreciate positive reviews!
Thank you, and happy motoring!
Stratstone Customer Services
Excellent prompt service as always
Excellent prompt service as always
Keeping you informed every step of the way
14 décembre 2023
Réponse de Stratstone - Land Rover Tottenham Service Centre
Hello Michelle,
Thanks for the great rating!
We are always happy to help.
Stratstone Customer Services
Réponse de Stratstone - Land Rover Tottenham Service Centre
Hi David,
A big thank you for leaving us a 5* review!
Have a lovely day!
Stratstone Customer Services
Réponse de Stratstone - Land Rover Tottenham Service Centre
Hi Ahad,
Thank you for taking the time to review.
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Wonderful Customer Service
Great customer service received from Keeley from the outset, this is vital when arranging booking and collection of vehicles. A lovely friendly person at the end of the phone and emails, rather than an automated system. Keeley was wonderful, a great asset to JLR.
28 août 2023
Réponse de Stratstone - Land Rover Tottenham Service Centre
Hi Leyla,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction by Keeley.
Enjoy your day!
Stratstone Customer Services
service carried out well as always
service carried out well as always. this place is always excellent for my car. pick up and drop off service punctual and well done at times promised.
11 juillet 2023
Réponse de Stratstone - Land Rover Tottenham Service Centre
Hi Mark,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Stratstone Customer Services
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