Stratstone - MINI Hull Avis 

Sales staff (Craig Greenfield) exceptionally helpful at every stage - very knowledgable always kept his promises. Overall he, and my new Mini, have exceeded my expectations

Sale cancelled

Very disappointed to have found a great car only to be treated with disrespect, BS or incompetence, which led to me cancelling the purchase.

I was not greeted when I arrived, in fact the sales person who I had an appointment with found his mobile more interesting, while I waited for 3 minutes and someone else to greet me, which was not the best of starts.

When shown the car I noted the tyres looked low. Steve said Stratstone policy was to change tyres if they were at 4mm or less. Otherwise happy with the car and agreed sale and collection. Before transferring purchase price I asked to double check the tyres and were told one was 4.2 and one was 4.5 with the others being over 5mm. I stated I’d be displeased with being only 0.2mm over and asked the company to go halves or reduce the price on one of the two tyres, which was declined. Steve then told me new tyres are usually around 6.5mm, when in fact most manufacturers are around 8mm. I asked if the 4.2mm measurement was for 75% spread or highest point and this was not answered instead I was then informed that Stratstone’s replacement policy was 3mm. I pointed out he’d said 4mm, that Mini and BMW approved were both 4mm.

Based on misinformation and lack of trust in the sales team I am looking for an approved used Mini elsewhere. Very disappointing and not representative of a premium brand and quality service that is portrayed.

Although initially delayed after order due to no fault of dealership, I am extremely happy with the order / delivery of my new car.

Thanks to Steve Birks who seamlessly organised and guided us through the process!!

Really good customer service from Sarah,down to earth, straight forward, professional and no jargon.
Was given a really good deal too good to turn down, left us to make the decision, absolutely no pressure,

I'm about to pick up my third Mini - an electric one this time - from the team at Stratstone Hull, so that itself speaks volumes.

Friendly staff and always helpful with information etc.

Fantastic service from the moment i walked into the garage, polite friendly knowledgeable staff, nothing too much for the amazing sales team - Sarah & Gavin

Efficient friendly service from Sarah when arranging a test drive and follow up offer. A pleasant experience all round.

Excellent attention to detail and very happy with vehicle. Craig was very helpful and attentive in our discussions explaining everything carefully.
Car was beautifully presented and looks lovely

Bad experience only improved when someone else got involved with the sales journey but first impression counts sadly not happened