Stratstone - Porsche Centre Colchester Avis 

Heather and the Reception staff ( Sam and Mel) were exceptional as always.
We love visiting Porsche Colchester and the reception we receive each time.

The welcome and attention I received was excellent from start to finish.

Excellent. Very good.

(I have awarded two stars solely because of the professionalism of the individuals I dealt with. The Porsche brand itself deserves one.)

This has been an incredibly disappointing first experience of Porsche ownership.

I purchased my first Porsche through the Porsche Approved Used programme just nine months ago, believing it would provide the reassurance, quality and aftersales support that the Porsche brand is renowned for. Unfortunately, my experience has been the complete opposite.

The vehicle has developed a fault where the climate control only blows hot air into the cabin, even when the air conditioning is switched on, and the system cannot be turned off. In addition, the satellite navigation has a major fault whereby the screens intermittently go black and the system shuts down whilst driving.

I contacted Porsche as soon as the fault developed. It took four days just to obtain an appointment, and that appointment was then over two weeks away. During that time I was effectively advised not to drive the vehicle, yet there was no courtesy car available and no practical solution offered other than to wait. The only assistance provided was Uber credits, which is simply not a realistic alternative when you rely on your vehicle every day.

I run a business, and being without a vehicle for more than two weeks is simply unacceptable. This completely undermines the confidence I had in purchasing a Porsche Approved Used vehicle. I expected the ownership experience to reflect the premium reputation of the brand, particularly when a fault develops under warranty.

I would like to acknowledge that Heather at Porsche Centre Colchester and Nathan Woodworth at Porsche Centre Chester have both been professional, courteous and genuinely helpful throughout. They have done everything they could within the limits of the options available to them. The two stars I have awarded are for the individuals I dealt with, not for Porsche as a brand.

What has disappointed me most is Porsche’s response. A premium manufacturer has the resources to provide a practical solution when a customer is left without the use of their vehicle. In my case, Porsche chose not to. That decision has left me feeling that, despite purchasing into the Porsche Approved programme, my loyalty and custom were not valued.

We have a vehicle budget of around £100,000 per year, and Porsche has not only lost this sale but our future business. The lifetime value of a loyal customer far exceeds the cost of providing a temporary replacement vehicle, yet Porsche chose not to make that investment in its customer relationship.

Sadly, the Porsche Approved programme no longer gives me confidence. My experience has left me questioning what “Approved” actually means when a vehicle less than a year into my ownership develops significant faults. While no manufacturer can guarantee that a car will never develop a fault, customers can reasonably expect prompt support and practical assistance when it does.

Having owned the car for only nine months, this has been a hugely disappointing introduction to Porsche ownership. It is an experience I will remember for all the wrong reasons, and it has brought my Porsche journey to an end before it has really begun. I will not be returning to the brand and I will share my experience honestly with family, friends and colleagues so they can make an informed decision before choosing Porsche.

For a company that promotes itself as a premium manufacturer, I expected a premium ownership experience. Sadly, Porsche has fallen far short of that expectation.

Great customer service, good communication.
Highly recommended.

Stratton Porsche dealership Colchester, makes you feel welcome and explains what will be done to your vehicle( as required) and adheres to estimated time to complete.

Bought a new Macan 4S from Porsche Centre Colchester, and James Waller provided outstanding and enthusiastic service. Thoroughly recommend this centre if you are looking to purchase!

Played in the Porsche Golf Day at Bury St Edmunds Golf Club. The hospitality, company & venue were first Class so thanks to all & in particular Patsy whose organisation was as always excellent.

All good throughout communication etc
personal relaxed handling of requirements
great coffee!

Excellent service throughout.

My Service Advisor, Kevin Osborne, provided absolutely outstanding service. He was professional, extremely helpful, and ensured that my PADM warning issue was resolved efficiently under warranty before my upcoming travel dates.
The entire process was smooth, and the communication was top-notch. I am extremely satisfied with the care my Porsche 991.1 Turbo received.
Thank you, Kevin, and the dealership team for the excellent support!

Easy to use and submit

Communication was great along with collection and delivery service. Staff were excellent

Excellent service, no hassle and always a pleasure. I won’t go anywhere else.

Great friendly service, speedy booking, thanks

Every member of staff I spoke to was courteous and efficient at handling any queries. The service was overall excellent.

It was agreed that the car would be collected on Thursday and returned Friday and yet surprise surprise I receive an email on the Friday saying it cannot be sent back until Monday. As I never received the walkthrough video of the car until Monday I assume that they had not even looked at it until then so collecting it on the Thursday was a complete waste of time. Then on the Monday I am advised I can have the car back once I have paid but they cannot wash or valet the car as everyone associated with this role was not available or sick. I am now having the car supposedly returned this Thursday a whole week later as I advised I did not need it until then so let's see what happens

All round a great experience

Good customer service.
Heather and Service Team really looked after me.
Thank you.