Stratstone - Porsche Centre Sutton Coldfield Avis 

I’m very pleased with the service I received from the dealership in resolving my issue. The team was professional, efficient, and went above and beyond to ensure everything was sorted quickly and to my satisfaction. Great customer service – thank you!

My issue was resolved

The service engineer was helpful and it was a very smooth process.

Unacceptable Delay for Warranty Service – Porsche Taycan 2022

I’m extremely disappointed with the service experience for my 2022 Porsche Taycan. The car has developed an issue that clearly falls under the warranty, yet the earliest service appointment available is two months away. This kind of delay is unacceptable for a premium vehicle and brand like Porsche.

Timely support is a fundamental part of the ownership experience, especially when dealing with warranty-related issues. Having to wait this long not only affects my trust in the brand but also raises concerns about the level of aftercare provided to customers.

Porsche needs to seriously reconsider how it handles warranty appointments and ensure that urgent cases are treated with the priority they deserve.

I BOOKED MY TAYCAN IN A MONTH IN ADVANCE FOR SERVICE & M.O.T.

Should not have to pay for a new battery in a car 2.5 years old with 17,000 miles

Amazing helpful friendly staff, loved the process of collection, car under wraps, welcome table, refreshments. And how staff interacted with our family. A minor issue came up which was dealt with professionally

The car arrived with several issues from incorrect number plate preventing me from driving the vehicle to both internal and external scratches on the vehicle. No QC had been completed prior to dispatch. Poor customer service after purchase, overall a poor experience with Porsche.

My experience of dealing with Porsche Sutton Coldfield, has been exhausting and frustrating to say the least. I found there service to be well below the standard I would expect or the standard that the manufacturer would expect.

I own a 911 Turbo S and in January of this year I had a service warning reminder pop up on my dash. I went to Porsche Sutton Coldfield to arrange a date for this to be done. They gave me a quote and agreed March 6th.

I went in March 5th, to drop my car off, they had no record of my booking? I showed them my printed quote, which also had written on the date of agreed booking.

They said they had available service space and would get it done that day or the day after.

3 days later I was chasing and asking for an update, no one had tried to contact me with any update, I was told there was a major oil leak on the PDCC, strange that? as my garage had no oil on the floor and the car was less than 2 years old and had only covered 1400 miles?

Anyway they said they would do it under warranty, one week later I was chasing again, again none had thought to give me an update.

Finally I got the car back, only then to have further problems, that weren't there before.

The alarm keep going off in my garage, I kept getting notifications from Porsche (tracker) that my car had potentially been stolen (strange as it was still sitting in my garage). When I went to open my car after getting the notification, the car (battery) was dead/flat, so I called the AA as soon as they applied power the car, it came back to life and everything was fine (the AA man said he'd never experienced this before and he was baffled), the voltage on the battery was fine, It was as if the car went into sleep mode. The same thing kept happening, obviously there was a fault with the alarm or the auxillary battery? either was it was something that hadn't happened before and has only happened since it was serviced.

Porsche Sutton Coldfield have it back in the garage, its been with them for 9 days now. I have called them for update 4 times, I have popped into the garage to speak to them direct, thinking I might get further with them face to face.

Even now (Friday) after going in on Tuesday and being assured they would get the car in and give me an update,with 48 hours (which I did not get) I'm sat waiting for a call back after calling them again over an hour ago.

I have to say, I think the service is below par, there ability to do what you pay them for is shocking, there ability to keep you updated is shocking. I will never use Porsche Sutton Coldfield again and I'm unsure whether I'd buy another Porsche again.

I paid just under £200,000 for this car... I'm not saying I deserve a better service than someone who paid £40,000 for a car... No I'm saying we all deserve a good service, regardless of what you pay, its just more shocking thats it Porsche giving this poor service.

Lovely supportive people

Lack of information on the work completed on the car.

Jamie is the most incredible representative for Porsche
Totally honest and so passionate for the brand. A true credit

Kos was fantastic

Always very helpful and friendly

Helpful, clear explanations and updating of progress

Customer service was excellent

Very knowledgeable and friendly staff. Most helpful.

Very poor customer service for a premium car supplier

When I checked the car in for its service we agreed that I would pick it up on the Saturday morning but when I got a call informing me it was complete on the Friday I was pushed to come and pick it up with it being emphasised a number of times that there isn’t anyone available from the service department available on Saturday even though I agreed the Saturday collection with a service representative and this was written on the service document that I had signed. This was quite inconvenient as I was not close to the garage and had to cut short my day out.
Also the vehicle health check video was of dreadful quality as the audio was terrible and what was said could not be heard with the person doing it not speaking clearly, other people talking and engines running. It also seemed to be cut short as only the tyres and breaks were shown, nothing about the suspension, underbody tray, exhaust etc which has been included in other videos.

A warm welcome
Very thorough in explaining what I was purchasing
Olga is very polite and prompt